• Bill Gates is the co-founder of Microsoft and one of the wealthiest men in the world.
• Gates was a software genius who dropped out of Harvard to launch a wildly successful career in tech.
• He now spends much of his time on philanthropy through the Bill and Melinda Gates Foundation.

Bill Gates is perhaps best known as one of the wealthiest people in the world, becoming the first-ever centibillionaire in 1999 at the height of his Microsoft career.

But wealth is hardly all that defines this complex, accomplished, and immensely influential man, whose other titles rightly include philanthropist, entrepreneur, software developer, father, and occasional lightning rod for controversy.

Understanding Bill Gates as a whole requires looking at the varied aspects of his life more closely, and then stitching together a portrait of the legendary Microsoft CEO, co-founder of the Bill and Melinda Gates Foundation, and generally peerless man whose efforts have shaped much of the latter decades of the 20^th century and the early decades of the 21^st.

Gates' childhood and early years

Gates, 69, was born in the autumn of 1955 in Seattle, Washington. He was the only son in the family, with a sister named Kristianne who is one year older, and another sister, Libby, who is nine years younger.

Gates' childhood fostered his love of technology. He largely eschewed sports and more typical childhood activities, instead taking an early interest in technology. He wrote his first lines of code while still a young teen; it was a software program that allowed a human to face off against a computer playing tic-tac-toe.

By the time Bill Gates was in high school at Lakeside Prep School, he was writing code for the school itself and was soon working with the Computer Center Corporation, a local business in Seattle that offered users time on their computers, personal computers still being a thing of the future. (Gates was briefly banned from the CCC for sneaking in lines of code that granted him extended free time using the machines.)

Bill Gates would go on to matriculate at Harvard University in the fall of 1973, but he would not finish his college degree.

The foundation and growth of Microsoft

In January of 1975, Gates and fellow software genius and childhood friend Paul Allen moved to Albuquerque, New Mexico, to work for the company Micro Instrumentation and Telemetry Systems, Inc. (MITS), a company that was just beginning to create PCs (personal computers). Gates managed to convince the executives he and Allen could create software for their new hardware.

That role did not last long. Later that same year, Gates and Allen founded their own company, named for "microcomputer" and "software," known today as Microsoft.

Microsoft relocated to Bellevue, Washington, in 1979, and in 1980, the company made a deal with tech juggernaut IBM to develop an operating system for the company's first consumer-ready PC. The MS-DOS 1.0 OS was released in the summer of the following year.

Then, just four years later, in 1985, Microsoft released the first version of its now vaunted Windows OS. New versions of Windows would come out every few years from that point on, and it has grown so dominant that nearly three-quarters of the world's computers run Windows.

Allen departed from Microsoft for medical reasons in 1983 (though he would live another quarter of a century), while Gates would remain the CEO until the summer of 2008, when he voluntarily stepped down from the leading role of the company he had grown into a company that would enjoy revenues of more than $60 billion that same year.

Gates' post-Microsoft career and philanthropy

When Gates stepped down as CEO of Microsoft, he stepped up as the co-founder of the Bill and Melinda Gates Foundation, the charitable organization he and his then wife Melinda Gates had founded in the year 2000. (The foundation was a revamp of the organization Gates had established in 1994 under the name the William H. Gates Foundation.)

The BMFG is a nonprofit with global reach that happens to make a tidy profit, thanks in no small part to its massive holdings of Microsoft stock. The foundation has offices around the world and is, in words from its own site: "Guided by the belief that every life has equal value, the Bill & Melinda Gates Foundation works to help all people lead healthy, productive lives."

The BMGF funds research into the fight against malnutrition, malaria, gender inequality, to name a few, and in support of causes such as agricultural development, clean water programs, and much more.

The foundation has an endowment of more than $75 billion and planned to spend a staggering $8.6 billion on philanthropic work in the year 2024. Bill Gates has donated an estimated $36 billion-plus of his own fortune to the Bill and Melinda Gates Foundation.

Gates' relationships and friendships

Bill Gates married Melinda French Gates, whose maiden name was Melinda Ann French, on New Year's Day in 1994 on the Hawaiian island of Lanai. The couple met at work, Melinda being a Microsoft employee, though she departed the company in 1996 to focus on family and, soon, on charitable work.

The Gates have three children together and would remain married until their divorce on August 2, 2021, after a span of 27 years. The reasons for the divorce were several, one reportedly being that Gates spent one weekend each year vacationing with (and possibly physically involved with, though this was always denied) an ex-girlfriend, Ann Winblad. This was an arrangement Melinda Gates tacitly approved, though with displeasure.

The largest issue, and indeed the thing that finally compelled Melinda French Gates to end the union, was Bill Gates' regular association with Jeffrey Epstein the financier, convicted sex offender, and accused trafficker who died by suicide in his New York City jail cell in 2019.

Gates is currently in a relationship with Paula Hurd, who was born in 1962 and is seven years his junior. Hurd, formerly married to the late Co-CEO of Oracle Corporation Mark Hurd, has two adult daughters and works primarily coordinating and planning large-scale philanthropic events.

Gates and Hurd had been known to be in a relationship since early 2023, but were not to appear together at a major public event until April of the following year, when they accompanied one another to a major red carpet event.

Melinda French Gates, for her part, was reportedly briefly in a relationship with a Fox News correspondent named Jon Du Pre, but the pair are no longer together.

Another contentious relationship — one that likewise soured after many years — is Gates' friendship with billionaire Warren Buffett. The two men were on close terms for decades, with their relationship going beyond mere affinity. Gates joined the board of Buffett's investment firm, Berkshire Hathaway, in 2004 and would remain on it until 2020.

Buffett, for his party, was a trustee on the board of the BMGF from 2006 until 2021. He stepped away and also went cold on Gates for reasons rather in line with his divorce: Buffett was deeply troubled by the association of Gates with Epstein. He had also come to dislike the growing bureaucracy of the Bill and Melinda Gates Foundation, and was off-put by how rude Gates could often be to others.

There are also some wild conspiracy theories about Bill Gates, such as that he was behind a scheme to place microchips into COVID-19 vaccines, that Gates wanted to do away with the American cattle industry and instead compel people to eat insects, and that a fund backed by Gates that was developing a new way to produce baby formula has led to a nationwide baby formula shortage.

There is, of course, no evidence to support any of these plots and plenty of common sense to debunk them, but these wild theories and others abound nonetheless

Bill Gates' net worth and land

Bill Gates' net worth can change by the millions in any given day as markets rise and fall, but it is usually near $160 billion, according to the Bloomberg Billionaires Index. That places him in the bottom half of the top 10 richest people in the world. As noted, he achieved the top title in 1995 and maintained it most years up until 2017.

Gates has less wealth today largely because he has given so much of it away in the name of philanthropy.

Today, Bill Gates' primary property is a 66,000 square foot mansion in Medina, Washington, which is just east of Seattle, across Lake Washington. Construction took seven years and involved a team of 300 workers. There are six kitchens and 24 bathrooms.

Gates also owns vast swathes of farmland, totaling approximately 275,000 acres. For comparison, all five boroughs of New York City cover just 193,700 acres. During a Reddit Q&A session (called an "AMA" for "ask me anything"), Gates explained the massive holdings, saying: "I own less than 1/4000 of the farmland in the US. I have invested in these farms to make them more productive and create more jobs. There isn't some grand scheme involved - in fact all these decisions are made by a professional investment team."

Gates' lifestyle, hobbies, and beliefs

Gates, who has a 2,500-square-foot gym in his mansion, is a firm believer in the benefits of exercise. He reportedly works out for at least an hour every day, whether running, swimming, playing tennis, or doing strength training. He is also reportedly a fan of pickleball.

While he grew up attending a Protestant Reformed church, Gates seemed drawn to the Catholic church in the 2010s, largely because of Melinda. These days, he seems to skew agnostic, with religion not playing much of a role in his life.

Books, however, play a huge role. Gates has claimed he reads up to 50 books a year. And he also collects rare books, such as a manuscript created by Leonardo da Vinci for which he paid well over $30 million.

Like many other billionaires and tech moguls, Gates collects cars, and has a 23-car garage at his Washington home. His collection is filled with high-end sports cars and luxury vehicles alike. And, apparently, a blue Ford Focus.

• Gen Z and millennials keep buying plushies, or stuffed animals in a boost for the toy market.
• A Mintel analyst said plushies are "kind of hot right now."
• Adults spent more than $1.5 billion on toys for themselves in the fourth quarter of 2024, Circana found.

Gen Z and millennials' love of plushies is bringing some cheer to the toy industry.

Young adults adore their stuffed animals, whether they're hanging onto the battered old ones from their childhood, buying a viral 5ft goose on TikTok shop, or spending a premium to add to their collections of Squishmallows.

A recent Jellycat pop-up in the London department store Selfridges was filled with patrons buying fuzzy $25 or more versions of cod and fries, mimicking a British fish and chip shop, The Economist reported. In Asia, a furry, spikey-toothed rabbit creature called Labubu has a hold over people well into their 30s.

This comes amid struggles for the toy sector.

A report by the market research company Circana found that toy sales across the G12 nations declined by 1% in the first half of 2024. That was an improvement on the 8% decrease in 2023, which Circana credited to purchases being made by adults — for themselves.

The report found that people aged 18 and over accounted for sales worth more than $1.5 billion in the last three months of 2024, putting them ahead of purchases made for toddlers aged 3 to 5 as the industry's most important age group.

Juli Lennett, Circana's vice president and toy industry advisor, said in a statement that "while the toy industry is feeling the heat, it is ripe with opportunity."

Mintel's Traditional Toys and Games report, published in October 2024, found that plushies were particularly in demand. The report found that stuffed toy sales have been growing, and just over a third of all toys and games purchased in the US in the past year were building sets and plush toys.

Brian Benway, the senior tech and gaming analyst who worked on the report, told Business Insider plushies are "kind of hot right now."

He said plushies are "tracking right along with Lego and building-set type of toys and games. Lego, of course, is a huge brand in the toys and games industry, so to see plushies up there with Lego is very positive for them."

Spark nostaglia

Melissa Symonds, executive director of UK toys at Circana, told BBC News that adults buy toys for the "positive mental health benefits, as they spark nostalgia and bring escapism from global turmoil."

A more cynical outlook is that some millennials and Gen Zers are slow to grow up, partly because they faced delays in reaching pivotal life moments such as getting a job, moving out of their parents' homes, and buying a house. For them, plushie collecting is merely a coping mechanism.

Carter Kench, a content creator and avid Squishmallows collector, told The Washington Post in 2023 that he owned more than 400 of the round stuffed animals made by Jazwares. The company was bought by Warren Buffett's Berkshire Hathaway in 2022.

Kench said the experience of searching for a specific plushie was "something special — I feel like Indiana Jones every time I'm on the hunt."

Data from Mintel showed that 52% of all people buying games last year were adults buying for themselves.

'Little bit of happiness'

"It's becoming more acceptable," Benway said, with communities on social media being more open about sharing their interests.

"A lot of people are taking the approach that, well, I don't care if other people think this is dumb, this brings me a little bit of happiness, a little bit of joy, so I'm going to keep doing it."

Benway added: "Lady Gaga posted a picture of her bed just absolutely covered in Squishmallows on Instagram. So if Lady Gaga can do that, anybody can."

A report by Grand View Research found the global market for stuffed animals and plush toys is expected to grow 8.2% annually until 2030. Sales of cartoon toys catering to fandoms are predicted to rise even more, with a 9.8% annual increase.

• Wildfires are ravaging the Los Angeles area, spreading rapidly due to dry and windy conditions.
• The fires have burned through more than 39,000 acres. Officials report that at least 16 people have died.
• Analysts estimate damages caused by the fires may top $50 billion — breaking previous state records.

Across Los Angeles, a series of wildfires fanned by the powerful Santa Ana winds have been leveling homes in the area for nearly a week, leaving a path of record-breaking destruction in their wake.

The largest of the fires, ripping through the wealthy enclave of the Pacific Palisades, is just 11% contained as of early Sunday morning, according to the California Department of Forestry and Fire Protection (Cal Fire). It is moving toward the densely populated neighborhood of Encino in the San Fernando Valley. About 30 miles northeast, the Eaton Fire, which is 15% contained, is threatening the city of Altadena.

Nearly 40,000 acres have burned in four separate blazes, and the LA County Medical Examiner has reported 16 deaths related to the fires so far.

At least 153,000 residents have been ordered to evacuate the area and another 166,000 have been warned to be ready to evacuate, Los Angeles Sheriff Robert Luna said during a Saturday morning press conference.

"Critical fire weather conditions are predicted to continue through Wednesday," Los Angeles County Fire Chief Anthony Marrone said during the Saturday morning conference. "Moderate to locally strong Santa Ana winds will affect Los Angeles County today, tomorrow, and then again on Monday through Wednesday."

The winds, combined with dry air and dry vegetation, will keep the fire threat in Los Angeles County high through at least the middle of next week, Marrone added.

A representative for the electric services company Southern California Edison said on Saturday afternoon that more than 50,000 residences were without power.

Local water districts have also issued numerous water advisories, warning residents not to drink or use the water, which may be contaminated with debris from the fire. Air pollution levels have also remained high in many parts of the city.

Amid the chaos, residents have also been contending with opportunistic looters burglarizing empty properties, inaccurate evacuation orders sent out in error through the county's emergency alert system, and rapidly spreading misinformation online regarding the causes of the fire and current evacuation zones.

Analysts from JPMorgan have estimated that the blazes tearing through the region may lead to about $50 billion in total economic losses — including over $20 billion in insured losses, Business Insider previously reported. If the estimates prove to be accurate, the damage caused by the current fires would be significantly more severe than the 2018 Camp Fires, which racked up $10 billion in insured losses.

The state has, in recent years, been subject to a mass exodus of major insurers including State Farm. The company announced in 2023 that it would stop accepting new home insurance policies in California, citing risks from catastrophes.

Palisades Fire

The Palisades fire in the Pacific Palisades area north of Santa Monica has burned through more than 23,000 acres and is 11% contained as of Sunday morning, according to Cal Fire.

The cause of the fire, which started on Tuesday morning, is still under investigation.

Over 5,000 structures have been damaged or destroyed, with 426 homes in Malibu and the Pacific Palisades area confirmed destroyed.

The wealthy enclave houses many celebrities who have lost their homes, including Paris Hilton, Billy Crystal, and Milo Ventimiglia, BI previously reported.

The Los Angeles County Medical Examiner's Office has reported five deaths related to the Palisades fire so far.

Eaton Fire

The Eaton Fire, which has impacted the Pasadena-Altadena since it began on Tuesday, has now swept through more than 14,000 acres, per Cal Fire. The blaze is 15% contained.

The fire's cause is still under investigation, but the flames have damaged more than 160 structures and destroyed over 1,200 more, per Cal Fire.

Eleven deaths have so far been attributed to the Eaton Fire, per a Los Angeles County Medical Examiner's Office report.

Other fires

While the Palisades and Eaton fires have grown to be the largest in size, additional smaller fires have been reported throughout the region.

The Hurst Fire, impacting the northern part of the San Fernando Valley, started late Tuesday night and has spread to around 800 acres. According to Cal Fire, it is 76% contained. The evacuation order for the area was lifted on Thursday afternoon, Los Angeles Mayor Karen Bass said on Thursday.

The Kenneth Fire, now 90% contained, has covered just over 1,050 acres across Los Angeles and Ventura counties after starting on Thursday, per Cal Fire. The evacuation orders related to the blaze have been lifted.

Further North, the Lidia Fire broke out Wednesday in the Angeles National Forest and burned 395 acres in three days before being 100% contained, per Cal Fire.

• An RTO push by some employers is leading to logistical challenges and space shortages.
• Many companies cut office space during the pandemic, complicating the return-to-office.
• Still, many CEOs are "ripping that Band-Aid and getting people the heck back in."

You might not have a parking spot or a desk, but you might have a CEO who wants you back in the office anyway.

That's the situation facing some corporate workers who've had a bumpy return-to-office process thanks to logistical hiccups.

Late last year, Amazon delayed RTO requirements for some workers because of a dearth of office space and a need to reconfigure some setups. At AT&T, which has also called workers back, employees at some offices have had trouble snagging workspaces in the new year and have resorted to working in a dining area or at conference tables, BI recently reported.

The push to populate hot desks and cubicles comes as many leaders appear fed up with talking about working from home. Some chiefs might see RTO mandates from high-profile companies like Amazon as the cover they need to issue similar orders. Yet, in the effort to bring workers back, not every office was ready for the influx.

"Towards the end of last year, it became clear that CEOs were just done," Dan Kaplan, senior client partner at the recruiting firm Korn Ferry, told BI.

However, he said, some organizations didn't do sufficient prep work to call everyone back — especially after cutting office space during the depths of the pandemic when those who could do so logged on from home.

Now, Kaplan said, for some CEOs, the thinking goes, "We'll clean up the mess later, but for now, we are ripping that Band-Aid and getting people the heck back in the office, come hell or high water," he said.

AI could be adding uncertainty

Some employers are shifting back to the office even as they don't know how much space they'll ultimately need in the next few years because artificial intelligence could one day replace some workers, Dan Root, head of global strategic alliances at Barco ClickShare, which makes tech used in office meeting rooms, said.

"That starts to really make you question, 'OK, well, how much square footage am I going to be committing to?'" he told BI.

Last week, the World Economic Forum reported that in a survey of companies worldwide, 41% said they planned to cut their workforce during the next five years in instances where AI could take on the work.

Another challenge: Some employers adjusted for hybrid setups — and added places for couches and other amenities to draw workers back to the office — that worked well when offices weren't always fully staffed. Yet now that more workers are coming back, space can be tight.

Nick Romito, CEO of VTS, a commercial real estate technology firm, told BI that two to two-and-a-half years ago, many employers looking for office space might have been shopping for less square footage than they'd need to accommodate a full staff. Many employers optimized for hybrid, yet that only works if people don't show up at the same time.

"People trying to adjust for that a few years ago has now hurt them," he said. "They took 10,000 feet when they really needed 15,000."

Employers are catching up

An AT&T spokesman told BI that the company is "constantly enhancing" its facilities to make them desirable and ensure workers have what they need. Office seating for 70% to 80% of employees is an industry standard, given the variables that can affect attendance on any given day, they said.

AT&T is "quickly working through the challenges in select locations so the rest of our employees are best positioned to support their coworkers," the spokesperson said.

An Amazon spokesperson told BI that as of last week, the "overwhelming majority" of its workers had dedicated workspaces and have returned to the office full time. Among Amazon's hundreds of offices globally, "only a relatively small number" aren't yet ready for workers to return five days a week, the spokesperson said.

One reason some CEOs might feel comfortable calling workers back to the office is that while the overall US jobless rate remains low, it's often still a challenging job market for white-collar workers.

The difficulty many might face in finding other work could mean they're at the mercy of their employer's plans, Dan Schawbel, managing partner of the research firm Workplace Intelligence, told BI.

"They might have no choice but to return to the office," he said, though added that in some cases, workers won't be able to comply because of family circumstances or owning a home too far from the office.

Worksites could get crowded if more workers comply with RTO orders than employers might have expected.

"Strategic companies have made these calculations, but there is room for error," Schawbel said.

If workers do quit because they're unhappy with the RTO, Korn Ferry's Kaplan said, it's an easy way for employers to reduce costs without generating negative headlines around job cuts or incurring related expenses like severance or extended benefits.

"For some of them, it's a free layoff," he said.

Do you have something to share about your RTO experience? Business Insider would like to hear from you. Email our workplace team from a nonwork device at [email protected] with your story, or to ask for one of our reporter's Signal numbers.

• Park City ski patrollers reached a deal with Vail Resorts on January 8 after a labor strike.
• Ski patrollers told BI they must work multiple jobs to survive in mountain resort towns.
• Seasoned patrollers say they may change jobs due to unsustainable wages and steep living expenses.

Days after a historic labor strike in Park City ended, America's ski patrollers are caught between their love of the slopes and the steep price of mountain resort living.

Kali Flaherty, for example, doubts she will ever own a home.

The 26-year-old works full-time in ski patrol at Colorado's Arapahoe Basin. For the past three winters, she has kept trails clear, stabilized injured skiers and snowboarders, helped prevent avalanches, and trained rookie patrollers.

Flaherty said it's her "dream job." But her $23 hourly pay isn't enough to cover living expenses, and she works shifts at a nearby healthcare clinic to make ends meet. She rents an apartment with a few roommates in Breckenridge, about 20 miles from Arapahoe Basin.

Like many ski patrollers, Flaherty is in a bind. The cost of living in resort towns like Breckenridge, Vail, Aspen, and Park City continues to skyrocket, pushing out the employees who keep them operational. Being close to these areas is also key for employees because of high commuting costs and dangerous winter road conditions. Several patrollers told Business Insider that they struggle to afford housing, groceries, and gas, let alone build savings. Some expect they will have to switch industries for higher-paying work, and many current patrollers work multiple jobs to stay afloat.

These financial challenges have culminated in labor disputes. On January 8, Vail Resorts granted the Park City Professional Ski Patrol Association a $2 raise for entry-level patrollers — from a $21 hourly pay floor to a $23 hourly pay floor — and agreed to improve benefits . The deal followed a weekslong patroller strike during the busy holiday season.

Meanwhile, ski patrollers at Arapahoe Basin, where Flaherty works, are voting to formalize their union this month. Several other patroller groups at Vail Resorts and Alterra Mountain Company-owned mountains have unionized or taken collective action in the past few years.

Flaherty wants to be a ski patroller for her entire career — but she said it comes with sacrifices. She hopes Park City's contract helps make it possible for employees like her to build financially stable lives near resort towns.

"I don't see myself being able to buy property up here, which is always the dream," she said. "I would love to not be living with roommates my entire life, but the way that I make money as a patroller now, that's my reality."

Representatives for Vail and Alterra — the parent organizations of the ski resorts where the patrollers BI interviewed work — did not respond to comment requests.

Ski patrollers are facing steep expenses and low wages

The average ski patroller makes $21.56 an hour, per the job platform Indeed. Compensation varies based on years of experience, level of medical training, and safety certifications, said the ski patrollers Business Insider interviewed. For example, an EMT or paramedic license might add a few dollars to patrollers' wages. Patrollers' benefits vary by resort, though most receive free lift tickets — which can range from $120 to $300 a day — as part of their role.

For many patrollers, finding affordable housing in the markets where they work is challenging. The five patrollers BI spoke with rent with several roommates, or have to commute long distances to work. The median monthly rent in a town like Breckenridge is $5,000, per Zillow, a price that exceeds some ski patrollers' total monthly income.

Groceries and gas are also costly in many mountain areas because of limited stores and the high transportation costs for goods. A dozen eggs is just over $4 in Denver, but nearly $7 in Breckenridge.

Kyle Eveland, 24, makes $23.28 an hour as a second-year ski patroller at Breckenridge Resort in Colorado. Before he reports to the mountain every morning to set up avalanche mitigation equipment, Eveland said he shovels snow for a nearby property. He works a full-time construction job over the summer, when the ski resort is closed, and recently began a part-time role pumping concrete between his patrol shifts.

"I would love to do what I love every day and take the sacrifice of not making a lot of money doing that," he said, adding "I pretty much live paycheck to paycheck in the winter. It would be super, super tight if I just patrolled."

Right now, Eveland lives in Breckenridge with seven other roommates. He said he took a pay cut when he decided to join ski patrol, despite the job requiring significant training. He previously worked at Breckenridge as a chairlift operator. Eveland said he may need to leave his patrolling job if he wants to afford a down payment or support a family in the future.

"I got my EMT license and that got me a single dollar raise," he said.

Tate Finigan's experience is similar. The 26-year-old recently began his third season as a ski patroller in Park City. Finigan commutes from Salt Lake City, over a 30-mile drive, every day because he can't afford housing in Park City. When he's not on the mountain, Finigan babysits and walks dogs, and previously picked up shifts as a bartender.

"It's been really hard to try and live in this community that we all so badly want to be a part of," he said.

In a profession that relies on experience, seasoned patrollers aren't sure they can stay

Ski patrolling requires specialized skills: sharp ski competence, outdoor survival and avalanche certifications, and medical expertise. The ski patrollers BI interviewed said that this experience is honed over time, meaning that seasoned patrollers are often best at training rookies and handling on-mountain crises.

Mike Reilly, 33, has been a ski patroller at Park City for six years. He cares about his job, but he isn't sure how long he will remain on staff. Each year, Reilly said it becomes more challenging to pay his bills — even with his second job as a barista. Reilly said that cost of living challenges mean many experienced ski patrollers like him are considering leaving for second, more lucrative careers. He recently finished nursing school.

"I went to nursing school, but that was really out of desperation," he said. "I would much rather patrol and remain a career-patroller, if that meant I could afford to pay rent and not work 20 days in a row."

Max Magill is a 10-year ski patroller at Park City and president of United Mountain Workers, a union that represents ski patrollers, lift mechanics, and other resort employees across the Western US. He told BI that efforts to raise patroller wages are happening across America's ski industry because the job isn't financially sustainable long-term. After a decade in the job, Magill said he's still working side gigs and living paycheck to paycheck.

"The operation of big Western ski resorts with avalanche terrain really does hinge on the work of these experienced ski patrollers," he said. "The guest experience would be completely different if there were not experienced ski patrollers being retained at these resorts."

After the Park City deal was struck, Magill said in a press statement that "the victory will help raise employment standards for all ski industry employees."

To be sure, high living expenses impact other mountain employees besides ski patrollers. Reilly said food service, lift operator, lift mechanic, and ticket scanner jobs are also key to keeping resorts open and safe. Many of these employees make similar wages to ski patrollers.

Flaherty isn't sure she can stay on patrol forever, but she's hoping to keep clicking on her skis for as long as she can. It helps to know others in her profession are also working toward a better future.

"Our patrollers have come together more than ever before," she added. "It has created a positive environment to know that we all have each other's backs."

Do you live in or near a resort town? Are you open to sharing how you manage expenses? If so, reach out to this reporter at [email protected].

Two years ago, I got a new phone number. In the eyes of my social media and ride-hailing apps, Amazon, my bank, and the state of Pennsylvania, that effectively meant I lost my identity. Only recently have I emerged from this technology-induced quagmire.

Sitting at my desk with a new smartphone in hand, I slowly rotated my head up and down while staring into the front-facing camera. Then, without breaking eye contact with the lens, I carefully turned my head from one ear to the other. The short clip was supposed to prove to Instagram's security system what I had been insisting for weeks: that I was not an imposter — that I was, in fact, me.

"Thank you for your selfie video," the automated email from Instagram said. "We received this information and it's pending review."

I not only had forgotten my Instagram password but also no longer had access to my old phone number: Since I'd last logged in, I'd switched to a money-saving family plan with a new mobile provider. To get past Instagram's two-factor authentication security — where the app verifies your identity by texting you a secret code — and regain access to 12 years of cat photos and filtered city skylines, I had to upload a video of my face.

As I awaited Instagram's response, I imagined somebody from the company's security team watching my selfie video, eyeballing the pictures I'd posted to my account over the years, and confirming my identity once and for all. A few minutes later — far too quickly for a real person to be behind it — an email arrived. "Your Information Couldn't Be Confirmed," the subject line said. My information? You mean, my face?

"We weren't able to confirm your identity from the video you submitted," the message said. "You can submit a new video and we'll review it again."

As fun as this game sounded, I had other things to take care of.

I figured that suddenly switching phone numbers would result in some headaches, but I didn't foresee how complicated it would actually become. From Lyft and Cash App to Instagram and Amazon, I suddenly had to jump through logistical hoops that varied from one platform to the next to verify my flesh-and-blood identity and regain access to my digital life. Confirming my identity became a part-time job. And as I learned the hard way, fellow human beings who could help me sort things out were hard to come by.

While the origin of text-message-based two-factor authentication goes back as far as the 1990s, it wasn't until the early 2010s that it really started to proliferate. As more people bought smartphones, it seemed convenient to use a person's phone number as a way to confirm their identity. At the same time, the growing frequency and sophistication of data breaches and cyberattacks rendered traditional passwords nearly useless, prompting then-President Barack Obama to write an op-ed in The Wall Street Journal in 2016 imploring citizens to "move beyond passwords" and embrace additional layers of security to protect their data. Even in 2024, hackable passwords like "1234" and "password" remained alarmingly common.

By requiring people to take an extra step (or two) to verify themselves, multifactor authentication offers a massive security improvement over the traditional password. Thanks to remote work, MFA adoption is on the rise: 64% of people using Okta use some form of multifactor authentication, a 2023 report by the company found. Before the pandemic, it was 35%.

Despite its benefits, the system developed a serious flaw somewhere along the way: SMS-based two-factor authentication, which relies on calling or texting someone's phone to verify their identity. Unlike MFA methods that rely on an authenticator app, text-based authentication is arguably the least secure way to verify someone's identity. Unfortunately, it's also one of the most common.

"We often see that less mature organizations have standardized on using that SMS-based code," said Cristian Rodriguez, the field chief technical officer for the Americas at the cybersecurity firm CrowdStrike. Apple, Google, Zoom, Slack, Dropbox, PayPal, and most major US banks and universities are on the long list of sites that still use it.

"It's also easy to intercept," Rodriguez said of the method. "SIM swapping is a really easy way to circumvent that as an attacker."

In a SIM-swapping attack, a hacker can gain control of someone's phone number and wreak havoc on their lives. From their bank and social media accounts to credit cards stored in digital wallets like Apple Pay, the amount of access a cybercriminal can gain is staggering. It shows just how thoroughly our lives are tied to our phone numbers.

Recently, hackers aligned with the Chinese government managed to gain access to US phones via their telecommunication networks in a massive hack dubbed Salt Typhoon, which the federal government says is among the worst in the nation's history. While the exact origins and overall impact of Salt Typhoon are still being investigated, experts say that the two-year infiltration could have affected millions of Americans. In the wake of the attack, which was first reported in October, the feds are advising people to stop using SMS-based authentication.

Unlike our fingerprints or faces, our phone number is not a permanent feature of our identity. It's just a sequence of digits randomly assigned to us by a cell provider when we sign up. If we stop paying, switch mobile providers, or move to a new country, the number is no longer ours. Even an email address — in my case, a 20-year-old Gmail account that I'm certain will continue receiving marketing promotions long after I'm dead — would make a more reliable long-term indicator of who I am than my phone number. After all, my email address will never be reassigned. It's mine. My phone number — along with the roughly 35 million numbers that get reassigned each year, according to the Federal Communications Commission — is another story.

Few companies seem to recognize the problem: In early 2023, X decided to end support for SMS-based two-factor authentication for nonverified users, citing its weakness. Following major breaches, tech giants like Google and Microsoft have also begun to make moves away from SMS authentication. Still, X stands alone among major social media platforms in abandoning it altogether — a fact that I had to learn the hard way.

In most cases, regaining access to my accounts was simple. My bank, for instance, just required a quick phone call to a customer service agent to confirm my identity, bypass MFA, update my phone number, and reset my password.

Instagram, an operation notably larger and more resourced than the small credit union I bank with, did not offer a customer service hotline. Instead, after about half a dozen clicks from Instagram's login screen, I found my way into the depths of a customer service FAQ page that suggested I send a video selfie. I had to send several videos into the automated void before the app caved and let me back into my account.

My Amazon account, which includes services like Audible, Alexa, and Whole Foods shopping, proved a surprisingly impenetrable fortress. After clicking my way through a labyrinth of links, I eventually reached a prompt that asked me to upload a photo of my passport to verify my identity. After not hearing anything for a week, I tried again. A few months later, Amazon let me back in. (Instagram and Amazon did not respond to multiple requests for comment.)

Thanks to the ongoing AI-ification of customer service and the growing use of chatbots, the privilege of speaking with a real person is increasingly rare. To this day, I'm unable to verify my LinkedIn profile. Even after asking for my current phone number, the identity-verification platform used by LinkedIn, Clear, continues to text a six-digit code to my old phone number, which it somehow summons from the cloud. Of course, there's no one to speak with to resolve the issue. Oh well.

Getting locked out of social networks and online shops is extremely annoying. But it's nothing compared to the nightmare I suffered through when I tried to sign up for unemployment benefits after getting laid off from my journalism job.

The state government of Pennsylvania uses the aptly named ID.me service to handle its website login and identity verification for services like unemployment. On its website, ID.me boasts integrations with 19 federal agencies, 35 healthcare-related organizations, and more than 600 online stores in its mission to empower consumers with "a single log-in that lets you easily prove you're you." There's just one problem: ID.me ties your digital identity to your phone number.

When I tried logging in to the Pennsylvania unemployment site to claim my benefits, I discovered I already had an ID.me account — presumably from some other government site I had previously accessed. That account, of course, was linked to my old phone number.

Without access to that number — and having no clue what my password might have been — my only option was to submit a request to bypass MFA and regain access to my ID.me account through the company's customer service help desk.

After I got an automated confirmation email from Roy, the self-described "virtual agent" at ID.me, my request went ignored for 48 hours. After multiple follow-ups and a great deal of patience, I was finally able to set up a phone screening with a real human. Ten days after my initial request, I was on the phone with a customer service agent who emailed me some instructions: Fill out a few forms and send them back along with digital scans of my passport and Social Security card. Normally, sending such sensitive information over email would give me pause, but in this case, the ID.me customer service agent was holding my identity and my financial security hostage, so I was inclined to do whatever he asked. I could only hope that ID.me's cybersecurity practices were more robust than its customer service operation.

After 30 days of submitting and resubmitting various identifying documents, I was finally able to log in to my account. By then, I had taken care of my unemployment needs the old-fashioned way: filing my application manually over the phone — a process that took nearly three hours over the course of two excruciatingly tedious phone calls. (ID.me did not respond to a request for comment.)

Technology that used to promise to simplify our lives now seems to make everything more complicated. Before automated self-checkouts entered the grocery store, the checkout process was never interrupted by a confused machine thinking you forgot to scan an item, forcing you to wait for a human to help. For all the innovative "smart" technology that has wormed its way into modern cars, it often feels like we're one software glitch away from getting locked out of them, too.

It's 2025 — we have artificial intelligence that's capable of forming romantic relationships. I should be able to unlock my laptop with my thumbprint or scan my face to quickly access my online shopping accounts. If our tech is this advanced, why is it still so hard to convince the machines it's actually us?

You don't have to take my word for it. You can ask Keith, the person who had my new phone number before me. I have no idea who Keith is, but I know he, too, is having trouble getting back into his websites and apps because I keep getting texts containing six-digit verification codes that I never asked for. While I eventually got back into most of my accounts, it seems that Keith is still struggling.

Keith, if you're out there: Your prescription is ready to pick up at Rite Aid.

John Paul Titlow is a freelance journalist who writes about technology, digital culture, travel, and mental health.

• NATO allies worry that the growing threat China poses may distract the US from Europe.
• A seapower expert argues the forces needed in Europe are different than in the Asia-Pacific.
• A confrontation over Taiwan would be primarily a naval fight; Europe would be a land battle.

China's threat to Taiwan also poses a profound dilemma for NATO — does it tie up its most powerful ally from European defense at a critical moment?

A new study suggests that while splitting US military resources and focus is a problem, it's a manageable one. That's because the American forces needed to stop a Chinese fleet in the Strait of Taiwan are not the same as those suitable for destroying Russian tanks on the European steppe.

"For example, it is unclear whether armor and multiple launch rocket systems (MLRS) have as much utility in a Sino-American conflict — a primarily maritime theatre — as they do in Europe (although both capabilities have a role in each theatre)," wrote analyst Sidharth Kaushal in a report for the Royal United Services Institute.

America has had to cope with the dichotomy between the Atlantic and the Pacific since World War II. In that war, the European theater was a ground conflict fought between huge mechanized armies and hordes of land-based aircraft, albeit with a smaller naval component in the sea battle to resupply Britain. The Pacific theater was a naval and air conflict fought among scattered islands, which put a premium on aircraft carriers, submarines and mobile amphibious units such as the US Marine Corps.

Compounding the problem is that modern armies and weapons are expensive. The US could afford to fight a two-front war in 1941. Building a military sufficient to simultaneously defend Taiwan and Europe today would be ruinous, one of the many reasons the US maintains strong alliances in both regions. To be sure, the US backs Taiwan's independent government, but it's unclear whether it would commit forces to Taiwan's defense.

However, Kaushal believes that the problem may be manageable by focusing on a couple of key variables. In particular, the success of an invasion of Taiwan depends upon China's ability to achieve sufficient air and naval superiority to protect the amphibious fleet ferrying assault troops and the logistics they depend upon.

"The crux of any defense of Taiwan will be denying it this superiority," Kaushal argued. "If this is achieved, it is likely that Taiwan's forces can mount a successful forward defense of likely landing sites on the island, making a protracted defense and the subsequent flow of US forces superfluous. If not, the battle will likely end before either of these things can be considered."

In turn, this means that only some American military capabilities would be relevant, especially anti-ship missiles, submarines and mines. Naval drones, like those wielded by Ukraine, may also prove powerful weapons to attack a Chinese armada. Conversely, heavy armor — and the capacity to transport it — would be paramount in supporting NATO against a Russian attack.

But sinking a Chinese fleet will require SEAD (suppression of enemy air defenses) missions against defensive systems protecting the invasion convoys. And it's there that the difference between the Atlantic and Pacific becomes manifest.

In Europe, Russian ground forces would be protected by land-based surface-to-air missile (SAM) batteries and radars, which are mounted or transported by truck. NATO would first have to locate them and then strike them with air-launched anti-radar missiles such as the US AGM-88 HARM, or ground fire from artillery, tactical missiles, and drones.

A Chinese invasion fleet in the narrow 110-mile-wide Taiwan Strait, by contrast, would be an easily detected target and would be out of range of land-based SAMs on the Chinese mainland. Air defense would have to come from weapons on the Chinese warships, which can put out an impressive amount of firepower against hostile aircraft and missiles. China's Type 055 Renhai-class cruisers, for example, are equipped with 112 vertical launch tubes that can fire anti-aircraft or anti-ship missiles. The ships are also likely to be defended by fighter jets, many launched from airbases in China.

"SEAD in the European context is primarily a function of the ability to suppress or destroy a layered network of elusive and mobile ground-based SAM systems," Kaushal wrote. In the Taiwan Strait, "the challenge is not that targets are elusive, but rather that they are exceedingly well defended."

SEAD weapons, such as the HARM missile, aren't really designed to hit ships. So rather than targeting Chinese air defenses specifically, the US and its allies should simply concentrate on sinking warships. Every Chinese warship destroyed is one less escort for the troop ships.

In a Taiwan war, "SEAD is largely synonymous with anti-surface warfare and OCA [offensive counter-air]," Kaushal wrote. "If the picket of destroyers and cruisers protecting an invasion force suffers substantial losses and if [People's Liberation Army] aircraft, including AWACS, cannot freely operate over the Strait, the amphibious vessels on which an invasion defends are much less defensible." Advanced warning and control aircraft are flying radars that detect hostile threats for a wider force.

A similar dichotomy between Europe and the Pacific applies to weapons needed for missile defense. "While all US IAMD [integrated air and missile defense] will be missed, some capabilities will leave more of a gap than others," Kaushal told Business Insider.

In Europe, the threat is largely from Russian cruise missiles and short-range ballistic missiles. Against these weapons, the best defense is blast-fragmentation interceptors — which detonate an explosive charge near the target — or shorter-range hit-to-kill rockets (which kinetically slam into a missile) such as the US PAC-3 launched from the Patriot air defense system. In the Pacific, the threat is from Chinese intermediate- and medium-range ballistic missiles, such as the DF-21 "carrier killer" missile. Defense against them favors longer-range, high-altitude hit-to-kill interceptors such as the American SM-3 and THAAD.

Weapons won't be the only precious commodity split between East and West. Running two regional wars comes with a problem beyond firepower: brainpower. It demands the US has enough decision-makers and staff officers to focus on their own theater, but distractions are common and even likely — similar to the US loss of focus on Afghanistan after the 2003 invasion of Iraq. In World War II, the European theater had priority. Today, it's more likely to be the Pacific.

Either way, Europe needs to build up its capabilities in case US resources are diverted to the Pacific. This includes air and missile defenses, hardened airbases, and improved anti-submarine warfare systems, Kaushal said.

Europe accepts that America's attention will inevitably switch to the Pacific. "The prospect of the US needing to reallocate resources is increasingly viewed as a structural reality rather than a question of any given administration's policy," Kaushal said. But public discussion "tends to stop at the point where it is assumed that US resources will be stretched and that Europe must fill the gaps, with little granularity as to which resources and what gaps are of greatest concern."

Michael Peck is a defense writer whose work has appeared in Forbes, Defense News, Foreign Policy magazine, and other publications. He holds an MA in political science from Rutgers Univ. Follow him on Twitter and LinkedIn.

• Albert Greenwood and his wife moved to Nepal for a more affordable retirement in 2023.
• He feared high US retirement costs and wanted to be near his wife's family.
• Nepal offers lower living costs, robust healthcare, and a supportive community.

Albert Greenwood, 56, worked high-paying jobs throughout his career but feared rising costs would make his retirement in the US less than optimal.

Like many Americans seeking a cheaper place to retire, Greenwood decided to look abroad. However, he moved to a country with fewer expats than many of its neighbors: Nepal.

His wife grew up in Kathmandu, and they decided to move closer to her family and for their money to go farther. Between his savings and retirement income, Greenwood said life since moving in 2023 has been less stressful and more enjoyable. Still, he said he isn't sure his retirement abroad would have been so smooth if he didn't have a prior connection to the country.

We want to hear from you. Are you an older American who has moved to a new country or state for retirement? Please fill out this quick form.

"We live nicely in a way that I would have to have much more to live like this in the US," Greenwood said. "But I know not everybody has success with these moves. If you have a big family, you miss them, and maybe that's going to be a problem."

Greenwood is one of dozens of Americans who spoke to Business Insider about retiring abroad, fearing retirement costs in the US. Many Americans aren't fully prepared for retirement, and many who have retired say their savings are often not enough.

Retirement fears in the US

Greenwood was raised in Philadelphia and spent his college years in upstate New York and Boston. He secured his MBA and worked in a variety of brand management and business development roles, earning six figures a few years into his career. He then became head of sales for a manufacturer of Asian-inspired foods in the New York City area. Ten years ago, he married his wife, a flight attendant turned hair colorist.

He retired at 55 after living beneath his means and getting a small portion of his company's sale to a private equity firm. Greenwood knew he could retire "comfortably enough" in the US, but he worried about rising healthcare costs even with company health insurance as one of his retirement benefits, which he said wasn't the greatest. He also grew tired of the grind, New York's winters, and the country's polarized political climate.

He and his wife, 39, wanted to have a child through IVF, but costs were estimated at $60,000. Rising housing costs also pressured him to consider other options; he paid $3,500 a month "for a box" in Westchester County, north of New York City.

"Between rent and everything else, how much are you able to save even on a good salary?" Greenwood said, adding he found New York's social climate increasingly aggressive. "I may have been able to fly by in retirement, but at what level?"

He and his wife, born in Kathmandu, hoped to move to Nepal after his retirement, and after a few years of financial planning, they moved on May 1, 2023. Greenwood had sold his co-op a year before moving and tried to tie up loose ends well in advance — including figuring out how to transport his cats to Nepal.

"The process has been a lot better than I thought it would be, but you've got to prepare and really try to think of everything," Greenwood said, noting that he used a VPN to get everything set up, including bank accounts for wiring money. "It makes it easier when all your credit and debit cards work."

Retiring in Nepal with a lower cost of living

They briefly stayed at a rental place near the king's palace while finalizing his long-term visa, which he got through his wife. They found a four-bedroom home with a garden in one of the city's wealthier districts for about $1,150 monthly. Greenwood said the land is expensive — the home he rents he estimates could sell for $850,000 — but rents are surprisingly low.

Compared to what he paid in the US, he said food costs are about half, while medications are often a third of the cost. He and his wife spend $35 monthly on electricity, which he said has been consistent except during rough storms. His cellphone plan is about $7 monthly, and he pays $22 every six months for garbage disposal.

Greenwood earns about $3,000 monthly from investments and has an IRA he can access once he turns 59 and a half.

He said he's embraced travel in his retirement, including to Thailand, Japan, and Singapore. He's adopted routines including long walks, writing, and community engagement.

Greenwood said Nepal is cheaper and safer for raising children than the US. He said IVF treatment costs about $3,000, and child healthcare is robust in Kathmandu. His wife has many family members nearby who could help care for their child and have guided them on living comfortably.

Healthcare costs are also much lower, and he said the quality of care he receives has been high and specialized, though he acknowledged some of the public hospitals are hit or miss.

Greenwood noted that Kathmandu's infrastructure is more robust than most of the country. Hundreds died in earthquakes and flooding across the country in 2024, including over 300 deaths during monsoon season.

Still, he said the roads in the capital are mostly safe, and many buildings are robust enough to survive most natural disasters. Temperatures rarely drop below 40 degrees Fahrenheit and are frequently in the 80s during the spring and summer, though there is often smog in the winter months.

Growing accustomed to life in Kathmandu

He said that he's found many Kathmandu residents very tolerant of different religious and personal beliefs, adding that many Bangladeshi residents have recently moved to the city. Greenwood said Nepal has many festivals and public holidays that unite the community. He added that life is slower and more relaxed in Nepal than in the US.

"Things take longer here, but that being said, if I have a problem with my door or the shower isn't working, the repair guy is here in 20 minutes," Greenwood said.

He's found that nearly everyone speaks English in his part of Kathmandu, though he's studying Nepali to better communicate with locals. He said his two nephews learned English as their first language. While he said many value education in Kathmandu, there is a lack of job opportunities for younger people.

Greenwood said he's worked with a lawyer to extend his visa for the immediate future. He believes Nepal's healthcare infrastructure will fit his long-term needs.

"The setup matters a lot. I was set up with my wife, who was raised here with a big family, and they're very much together, which has really helped me," Greenwood said. "But I imagine if I couldn't speak Nepali, it would be very difficult for me to really handle it."

We want to hear from you. Are you an older American who has moved to a new country or state due to retirement fears? Please fill out this quick form or email this reporter at [email protected].

• Snacking can be an easy way to eat more fiber and boost gut health.
• Fiber helps fuel the "good" microbes in the gut, which influence overall health.
• Emily Leeming, a gut health scientist and chef, snacks on dark chocolate and fruit.

Snacking can be a great way to eat more fiber and look after your gut health, Emily Leeming, a dietitian and gut microbiome researcher at King's College London, told Business Insider.

The gut microbiome is the name given to the trillions of microbes that live in the colon lining, which studies have linked to our overall health — from the immune system to the brain.

Fiber, found in foods such as fruit, vegetables, whole grains, and beans, fuels the "good" microbes in the gut. And studies suggest that it helps create a more diverse microbiome, an indicator of a healthy gut. The Dietary Guidelines for Americans recommends that adults eat 22 to 34 grams of fiber each day.

Snacks make up around 20% of the average person's energy intake, Leeming said, so choosing more nutritious foods can be a "great strategy to making big inroads for our health."

"When you're feeling hungry, you can think, 'Okay, can I get at least five grams of fiber in a snack?'" Leeming, a trained chef and the author of "Genius Gut: The Life-Changing Science of Eating for your Second Brain," said.

Leeming shared her four go-to snacks that boost her gut health.

Fresh or dried fruit

Fresh or dried fruit is a delicious snack, a great source of fiber, and easy to eat on the go, Leeming said: "I love fruit, I eat a lot of it."

Berries, in particular, are high in fiber, and can be sprinkled on top of a sweet breakfast such as oatmeal or Greek yogurt in seconds, she said.

Dried apricots, which contain seven grams of fiber per 100 grams, are another of her favorites.

Nuts

As well as containing heart-healthy fats and plant protein, nuts are high in fiber.

They contain around seven to nine grams of fiber per 100 grams and typically require no prep, making them the perfect quick, gut-friendly snack.

Leeming keeps a jar of mixed nuts by the kettle in her kitchen, so she can eat them while she waits for it to boil.

"The things that I want to eat more of, I keep in my line of sight. That just visually prompts you to go for them as a first step," she said.

Crudités and dip

Leeming likes to keep plant-based dips such as hummus or guacamole, and some chopped-up veggies in the fridge so she can grab them when she's feeling peckish.

"Just having some snacks that are more healthy and easily available really helps," she said."I really focus on things that are easy and simple that you just don't have to do lots of mental logistics to kind of make happen."

Vegetables contain fiber, as well as the chickpeas in hummus, and the avocado in guacamole.

Dark chocolate

85% strength dark chocolate is surprisingly high in fiber, Leeming said: "It's about 11 grams of fiber per 100 grams."

She loves to have two squares paired with some fruit as a snack. "That's making a significant contribution toward that 30 grams of fiber a day that we need," she said.

Dark chocolate, which contains antioxidants, also has other health benefits. A recent study based on around 110,000 nurses, published in the BMJ, found that those who consumed at least five servings of dark chocolate a week had a 21% lower risk of type two diabetes from the baseline than those who had none or rarely ate chocolate.

The authors said this could be because dark chocolate is high in epicatechin, a polyphenol that research suggests could help prevent metabolic disease.

• Meta CEO Mark Zuckerberg has had a longstanding feud with Apple.
• He once again took shots at Apple in a recent interview with Joe Rogan.
• The CEO said Apple hasn't innovated in a while and criticized the ecosystem the iPhonemaker built.

Mark Zuckerberg is taking more shots at Apple.

In an interview on the "Joe Rogan Experience" podcast that was published Friday, the Meta CEO shared several issues he has with Apple, continuing his decadelong feud with the Cupertino company.

Zuckerberg said on the podcast that Apple has been slow to innovate since the iPhone. He added that the few ways the company has been able to profit since then is by imposing developers' fees and creating an ecosystem that's difficult for other companies to penetrate.

The Facebook creator credited Apple for making one of the most popular smartphones in the world, but he said Apple hasn't "really invented anything great in a while" since the iPhone.

"It's like Steve Jobs invented the iPhone and now they're just kind of sitting on it 20 years later," he told Rogan.

To make up for declining sales in iPhones, Zuckerberg said Apple has been "squeezing people" by imposing what he called a "30% tax" on developers and creating an enclosed ecosystem around Apple's popular products.

"They build stuff like Airpods, which are cool, but they've just thoroughly hamstrung the ability for anyone else to build something that can connect to the iPhone in the same way," he said.

Zuckerberg said Meta experienced this when it was developing the Ray-Ban Meta glasses.

The CEO said Apple declined to let Meta use the same "protocol" Apple uses for Airpods in order to allow the Meta glasses to connect seamlessly to iPhones. Zuckerberg said he believed Apple was using privacy and security concerns as an excuse to keep a wall around the Apple ecosystem.

Meta's chief technology officer Andrew Bosworth echoed a similar sentiment in an October interview with "Stratechery."

"The thing I worry about with Apple specifically is that they have their phones and devices so locked down that they can self-preference a ton," he said, pointing to Airpods as one example.

Spokespeople for Meta and Apple did not respond to a request for comment sent during the weekend.

Zuckerberg has been undergoing his own brand transformation as he preps for a second Trump administration, walking back on content moderation and rolling back DEI initiatives at his company. But his feud with Apple goes back to at least 2014.

Previously, Zuckerberg has criticized Apple's prices, its app store and privacy policies, and, more recently, the company's Vision Pro VR headsets.

Still, Zuckerberg said on the podcast that he remains optimistic.

"I mean, the good news about the tech industry is that it's just super dynamic and things are constantly getting invented," he said. "And I think companies — if you just don't do a good job for like 10 years, eventually you're just going to get beat by someone."

• Skype is a free video-calling platform that Microsoft acquired for $8.5 billion over a decade ago.
• Skype was once the go-to video-calling app and telecommunications industry disruptor.
• But now, Skype has faded out of popular usage in favor of platforms like Zoom and Microsoft Teams.

Skype, a telecommunications platform currently owned by Microsoft, became ubiquitous in the early 2000s, at one point accounting for up to 40% of all international calls.

While Skype has since lost some of its audience to Microsoft Teams — particularly in the business context — and a significant portion of its market share to Zoom, it still maintained an average of 40 million daily users as of 2020.

Founded in 2003 by Swedish entrepreneur Niklas Zennström and Danish entrepreneur Janus Friis, Skype held its first public trial in August of that year. By 2005, the company was acquired by eBay for $2.5 billion. In 2009, a portion of Skype was resold to Silver Lake, Andreessen Horowitz, and the Canadian Pension Plan Investment Board for $1.9 billion, giving the company a market valuation of $2.75 billion.

Microsoft acquired Skype in 2011 for $8.5 billion, making it a division of Microsoft with its former CEO Tony Bates reporting to then-Microsoft CEO Steve Ballmer.

Following the acquisition, Microsoft integrated Skype into its product lineup, discontinuing Windows Messenger in favor of the Skype client, which became the default messaging service in Windows 8.1. By 2013, Skype was available across multiple platforms, including Windows, macOS, iPadOS, iOS, Android, and BlackBerry.

Skype was once a telecommunications industry disruptor

By offering free voice and video calls between Skype users globally, it effectively undercut traditional telecommunications providers that charged hefty fees for international calls. This disruptive technology approach that Skype took paid dividends in terms of the platform's immense popularity, especially in regions where long-distance calling was prohibitively expensive.

Instead of paying telecommunications companies long-distance rates, the only fee you'd incur would be the internet data that Skype used for your audio or video call. Skype also offered low rates for calls to landlines and cellphones.

Through its North American subscription plan, you could get 2,000 minutes of calling for $5.94/month – or the equivalent of about 0.297 cents per minute; if you go over 2,000 minutes, the rate goes to $0.35/minute. For US only calls, a 2,000 minute plan costs just $2.54 with extra time costing only $0.15/minute.

Skype's advantages and disadvantages

Despite no longer being the industry leader in terms of market share, Skype is still a capable free solution for video and audio calls.

Unlike the free version of Zoom, Skype doesn't have a 30 minute time limit. Additionally, in 2023 Microsoft integrated Bing AI with Skype, allowing users to converse with it in a private chat or mention it in group chats and ask it questions; you can even ask it to help plan vacation destinations or generate jokes.

However, Microsoft has clearly prioritized other tech like Microsoft Teams at the expense of Skype over the years.

In 2015, Skype for Business replaced Lync as Microsoft's business communication solution. In 2017, Microsoft announced plans to replace Skype for Business with Microsoft Teams, with its official retirement occurring in July 2021.

Where Zoom and Teams pull away from Skype is less in the one-on-one context and more in business centric contexts where you might have more than 50 people – the maximum size Skype supports – on a single call. Skype also does not have breakout room functionality like what you see with Zoom.

How to use Skype

Once you've downloaded Skype to your computer or mobile device, you can make a new Skype call through desktop or mobile by opening the Skype app and clicking New call or Start a call.

You can add contacts to Skype or invite people to join Skype by navigating to the Contacts tab and clicking New Contact and searching for the person via their Skype name, phone number, email, or full name.

How to delete your Skype account

If you, too, are gravitating towards platforms like Zoom or Teams rather than Skype, you might be wondering how to delete your Skype account.

Since your Skype account is tied into your Microsoft account, it is not possible to close your Skype account without closing your entire Microsoft account. If you want to proceed, you can close your Microsoft account by visiting the Microsoft account closure page, signing in, and selecting either 30 or 60 days from the dropdown, clicking Next, and following Microsoft's prompts.

How to change your Skype name

Your Skype name itself cannot be changed, however, you change your account's display name.

Start by clicking on your Skype profile picture, then select Skype profile and click the pencil icon to edit the display name and make your changes.

• My family would drive from Canada to Florida every March to spend time with my grandparents.
• I have some of the best memories of spending time at their condo.
• It was a privilege to be able to spend so much time with my family.

For most 8-year-olds, waking up at four in the morning would be an unwelcome experience. But for me, waking up on a frigid March morning in 1998, I was ready to go. It was our first family road trip, and we were headed down to my grandparents' Condo in Marco Island, Florida. And, in what was probably a bid to keep me quiet, my parents had bought me a brand new Gameboy with Pokémon — I was raring to go.

I didn't know it yet, but this was the first step in what would become one of the most significant annual events of my entire life.

We would drive from Canada to Florida

Each year, March Break became defined by heading from our home in Ottawa, Canada, down to "The Condo" (it achieved proper noun status in my family long ago) — the year-round balmy Florida weather a welcome and almost magical contrast to the iced-over roads and gray skies of Ottawa in March.

My grandparents bought the condo after they retired in the early 90s, and my childhood winters became punctuated by two weeks of glorious heat each year.

Our first day often ended in Roanoke, Virginia, an infamous place in our family lore. This was mostly because we were all motion sick from our first day spent in a car, inevitably throwing up on our only night in town. Day two usually ended in Orlando or Tampa Bay, staying over so we kids could exhaust ourselves at Disney World, Universal Studios, or, eventually, the Kennedy Space Center.

Over the years, the story remained the same, even if the details changed: early start, sick in Virginia, hours lost on a Gameboy, and spending a couple of days at theme parks before heading to the Condo.

It felt like the place just belonged to us

For me, Marco Island was a place that felt as personal as someone else's secret family recipe. It was a place only for us: nobody outside our family had ever even heard of it. A small retirement community on the shores of the Gulf of Mexico, today there are still fewer than 20,000 residents.

In the years since our first trip, Marco Island has been at the center of dozens of core memories: few were more iconic than splashing around in the pool as thickly-accented Bostonian snowbirds scowled their way through calisthenics sessions at us. Inevitably, we were the only kids in the complex aside from a couple of others who were visiting their grandparents too — we'd quickly make and forget our new friends each year, united in our days' long-shared experience of being under five feet tall.

Countless embarrassing photos have been taken (and hopefully lost), including my spot-on imitation of a pelican loitering around our favorite restaurant, the aptly-named Pelican Bend. The first time I was ever allowed to stay up until midnight was at the Condo on Y2K, watching the Nickelodeon coverage of the big event. Teaching my younger sister how to play mini-golf, taking my first flight without my parents when I visited in my 20s. I even introduced my future wife on a video call to my grandparents while I was staying over at the condo ("She's a 10!" my grandmother exclaimed).

It was a privilege to have that time with my family

I didn't know it then, but each early morning wake-up and afternoon spent on the beach was a privilege — to be able to form such a strong connection to my family, my grandparents, and, eventually, my love of travel.

A couple of months ago, my parents told me that Hurricane Milton was headed straight toward Marco Island, and we held our collective breath for its landfall. While the hurricane left more knocked-over lawn chairs than serious damage, we were all relieved — something so central to us couldn't simply get washed away, could it?

Today, I live in the humidity of South Africa, having moved here a few years ago, with scents on the breeze reminding me of Marco Island. Travel, especially road trips, became a central feature in my adult life. And for years, I really couldn't explain the powerful, almost irresistible urge to download the most recent version of Pokémon whenever I had a trip lined up.

I think I've figured it out now.

• Mark Zuckerberg explained why Meta is replacing fact-checkers on the Joe Rogan Experience podcast.
• He said the change aims to address ideological censorship concerns and enhance user voice.
• Critics argue the move is a setback for accuracy.

Meta CEO Mark Zuckerberg explained his rationale for changing the company's content moderation policies during Friday's episode of the Joe Rogan Experience podcast.

Earlier, on Tuesday, Zuckerberg posted a video message to Meta's blog announcing that he would replace fact-checkers with community notes, a system similar to what Elon Musk uses on X.

The announcement was criticized by dozens of third-party fact-checking groups, which signed an open letter to Zuckerberg denouncing the changes as a "step backward" for accuracy.

Zuckerberg told Rogan his reason for the changes was "censorship."

"You only start one of these companies if you believe in giving people a voice," he said. "It goes back to our original mission, it's just give people the power to share and make people more open and connected."

Zuckerberg said that over the past 10 years, there's been a greater push for "idealogical-based censorship" on the platform, fueled especially by the 2016 election, Brexit, and the COVID-19 pandemic. "We just faced this massive, massive institutional pressure to start censoring content on ideological grounds," he said.

Zuckerberg initially gave into the pressure, believing it stemmed from genuine concerns about misinformation. After the 2016 election, he implemented a system of third-party fact-checkers tasked with correcting statements like "the earth is flat." However, the system quickly veered into gray areas, leading to accusations that the company's moderators were biased.

Pressure on Meta's content moderation policies continued, reaching a fever pitch during the COVID-19 pandemic when the Biden administration rolled out its vaccine program. "While they're trying to push that program, they also tried to censor anyone who is basically arguing against it," Zuckerberg said. "They pushed us super hard to take down things that were, honestly, were true."

That means he has been considering changing Meta's content moderation policies for a while now.

"I think that this is going to be pretty durable because, at this point, we've just been pressure tested on this stuff for the last 8 to 10 years with like these huge institutions just pressuring us," he said. "I feel like this is kind of the right place to be going forward."

• Gov. Newsom has expressed concern that Trump would withhold disaster aid.
• "He's tried to do it in the past," Newsom said during a recent taping of "Pod Save America."
• Los Angeles is fighting multiple devastating wildfires.

Gov. Gavin Newsom of California said President-elect Donald Trump may seek to withhold federal disaster aid to California as multiple wildfires rage in and around Los Angeles.

"He's been pretty straightforward about that," Newsom said on the "Pod Save America" podcast, which was posted Saturday morning. "He's tried to do it in the past. He's not just done it here in California."

"He's done it in states all across the country," Newsom continued. "In 2018, even before I was governor of California, he tried to withhold money down in Orange County until apparently a staff member —and this has been well reported — said there were a lot of Trump supporters. And, then, he decided to change his mind."

Former Trump White House official Mark Harvey told Politico last year that Trump initially declined to authorize disaster aid for California because it leans Democrat but reversed his position after learning that the affected area was in Orange County, which for generations had been a GOP stronghold.

"We went as far as looking up how many votes he got in those impacted areas … to show him these are people who voted for you," Harvey told the outlet ahead of the November 2024 election.

JPMorgan analysts said the blazes tearing through the Los Angeles region could lead to over $20 billion in insured losses — and about $50 billion in total economic losses. That would make these conflagrations "significantly more severe" than the Camp Fires that struck the state in 2018 and racked up $10 billion in insured losses, the current record.

During the podcast on Saturday, Newsom also called out Trump for spreading what he called "indelible misinformation." Trump has blamed the governor's water policies for the devastating fires.

"What the president-elect was saying about State Water Project and the Delta smelt somehow being culpable of somehow leading to some of the challenges that we face down here…it's delusional," he said.

Emergency workers fighting the LA fires have reported fire hydrants running dry after unprecedented demand on the water system. Newsom on Friday ordered a probe into the source of the water supply issues.

"I am calling for an independent investigation into the loss of water pressure to local fire hydrants and the reported unavailability of water supplies from the Santa Ynez Reservoir," he wrote in a post on X. "We need answers to ensure this does not happen again and we have every resource available to fight these catastrophic fires."

More than 150,000 residents have been ordered to evacuate their homes and over 38,000 acres have so far burned in the fires. The death toll has risen to 11 as of Saturday, according to the Los Angeles County Medical Examiner.

President Joe Biden on Thursday announced that the federal government would cover 100% of the cost of disaster aid for 180 days.

Trump, meanwhile, has been relentless in his criticism of both Newsom and Biden.

"The fires in Los Angeles may go down, in dollar amount, as the worst in the History of our Country," he said in a Truth Social post on Wednesday. "Let this serve, and be emblematic, of the gross incompetence and mismanagement of the Biden/Newscum Duo."

In a statement to Business Insider, Trump spokesperson Steven Cheung said Newsom "should be doing his fucking job and actually help people who continue to suffer under his terrible leadership."

• A Los Angeles County official criticized GoFundMe, citing a large fee for a donation she made.
• The official, however, was likely mistaken about the size of the fee.
• The moment illustrated the heightened emotions among those fighting the fires in Los Angeles County.

A Los Angeles County official publicly criticized GoFundMe on Saturday for charging people high transaction fees for fire-related fundraisers.

The official, however, was likely mistaken about the size of the fee.

It was an emotionally charged moment that brought home the stress — and financial pressure — facing many residents of Los Angeles County as the fires raged for the fifth consecutive day.

Thousands have lost their homes, and hundreds of thousands have been ordered to evacuate or warned they may need to at any moment.

During a press conference updating the public on the scale of the disaster and what emergency crews and officials were doing to help, Kathryn Barger, a member of the Los Angeles County Board of Supervisors, singled out the crowdfunding platform.

"Let me go off-script for a minute," Barger said. Barger said she intended to donate $500 through GoFundMe to a friend who had "lost everything" in the fires.

"I was shocked to find out that to give $500, they were going to charge me $95," she said. "So, I'm going to be reaching out to the CEO of GoFundMe to find out if, at the very least, they can cut the cost in order to ensure that the money goes directly to the family."

Barger said she understood that GoFundMe is a company and "they deserve to be able to pay for their overhead, but at the same time, we are in a crisis."

"These families are suffering," she said.

Barger did not immediately respond to a request for additional comment, but she was likely mistaken about the size of the fee.

GoFundMe charges 2.9% plus $0.30 for each transaction, which "helps us pay our payment processors and safely deliver funds," the company said in a statement to Business Insider. There is also an option "tip" that users can leave that goes to the platform.

According to the above numbers, a $500 donation would incur less than $15 in required fees.

"The comments made at the press conference were inaccurate," the spokesperson said. "GoFundMe is primarily powered by voluntary tips and relies on these completely optional contributions from donors to maintain our quality customer service, trust and safety protections, and world-class fundraising technology."

GoFundMe has become the default fundraising platform for those suffering from disasters in the United States, as well as elsewhere in the world. When fires tore through Maui in 2023, users donated some $30 million to relief efforts, GoFundMe told Fox Business at the time.

Many of the residents who have lost their homes will be forced to scramble to find new ways to pay for housing and rebuild after insurance companies, since 2022, stopped writing new policies for fire coverage, pulled back coverage, or dropped residents altogether.

In March, State Farm, the state's largest home insurance provider, dropped 72,000 property policies in the state, including 69% of policies in Pacific Palisades. The recent fires hit Pacific Palisades hard, burning thousands of homes, including those of many celebrities.

• Mark Zuckerberg said Meta will start automating the work of midlevel software engineers this year.
• Meta may eventually outsource all coding on its apps to AI.
• Meta also plans to replace fact-checkers with community notes and reduce DEI initiatives.

This year coding might go from one of the most sought-after skills on the job market to one that can be fully automated.

Mark Zuckerberg said that Meta and some of the biggest companies in the tech industry are already working toward this on an episode of the Joe Rogan Experience on Friday.

"Probably in 2025, we at Meta, as well as the other companies that are basically working on this, are going to have an AI that can effectively be a sort of midlevel engineer that you have at your company that can write code."

It may initially be an expensive endeavor, but Zuckerberg said Meta will reach the point where all of the code in its apps and the AI it generates will also be done by AI. According to a salary tracking site, midlevel software engineers at the company now earn close to mid-six figures in total compensation.

Zuckerberg's interview with Rogan came after a big week of changes for the company.

On Tuesday, Zuckerberg announced that Meta plans to replace third-party fact-checkers with community notes, similar to Elon Musk's X, and bring back more political content. The announcement has elicited alarm from dozens of fact-checking groups, who signed an open letter to Zuckerberg saying the changes would be "a step backward" for the company.

Meta is also planning to roll back several of its DEI initiatives. In a memo sent to staff on Meta's internal communications platform, Workplace, its vice president of human resources, Janelle Gale, wrote, "We will no longer have a team focused on DEI."

• Brooke Shields said a doctor once gave her a "bonus" vaginal rejuvenation without her consent.
• She wrote about the experience in her new book, "Brooke Shields is Not Allowed to Get Old."
• "This man surgically altered my body without my consent," she wrote.

Brooke Shields has said that a surgeon once performed a vaginal rejuvenation procedure on her without her consent.

In an excerpt published by People from her forthcoming autobiography, "Brooke Shields Is Not Allowed to Get Old," the model and actor said that she elected to undergo a labia reduction surgery eight years after the birth of her youngest daughter.

But she said that following the procedure, the male doctor who had performed the surgery told her he had thrown in a "bonus" rejuvenation, also known as vaginal tightening.

"I was horrified, but also at a loss," Shields wrote. "I didn't want to sue this man — or maybe I did want to, but I didn't feel I could — because I didn't particularly want talk of my lady parts, once again, on the front page of every paper."

Shields, 59, said that it was on the advice of her female gynecologist that she had decided to have the surgery, as she had been experiencing discomfort and pain since high school.

But Shields said that when she woke up from the operation, the surgeon told her that he had gone further: "I was in there for four hours, and you know what I did? I tightened you up a little bit! Gave you a little rejuvenation!"

"He acted as if he'd done me a favor," she wrote. "But I had never asked to be 'tightened' or 'rejuvenated' (translation: given a younger vagina). I felt numb."

"This man surgically altered my body without my consent," she continued. "The sheer gall of it enraged me. The fact that the most intimate parts of my body had been a public focal point for so long ... it was enough already."

Shields has spoken candidly in recent years about her experience of being sexualized and objectified from a young age following her breakout performance playing a child prostitute in the film "Pretty Baby" at age 11. Her 2023 documentary of the same name explored the media's treatment of her throughout her career.

Shields said that while she was outraged by her treatment during the procedure, she "never took action against this doctor" or spoke to him about it, as she questioned herself and wondered "if he was right" that she should feel lucky.

Shields also said that it took her a while to discuss what had happened with her husband, Chris Henchy, adding that "he was nearly as angry as I was."

"Had I been happy with the results of the procedure, I still would have been angry that he did it without my consent. But as it turns out, I wasn't happy with the results, and haven't been since," she went on.

Shields added that while she was "embarrassed" to share her story, she felt it was important to "bring up the uncomfortable but very real issues" if people were to change the way they approach the topic of women's health.

"Shame is no longer an option," she wrote.

• Maria Shriver opened up about a parenting trick she learned from her mother.
• She said she taught her children to stand up whenever she entered a room, something they still do to this day.
• Shriver said the women in her family were "big on manners," something she wanted to pass down.

Maria Shriver has opened up about a parenting trick she learned from her late mother, Eunice Kennedy Shriver, and why she believes it instilled good manners in her children.

Appearing on a recent episode of the TODAY podcast "Making Space with Hoda Kotb," Shriver, 69, said that she taught her children to stand up "out of respect" whenever she entered a room — something she said they still do to this day.

"I make them stand up," Shriver said. "I used to make them. Now they just do stand up."

Shriver, who is the niece of former President John F. Kennedy, shares daughters Katherine, 35, and Christina, 33, and sons Patrick, 31, and Christopher, 27, with ex-husband Arnold Schwarzenegger.

Shriver said the rule didn't just apply when she entered a room.

"I wanted my kids to, when I walked in the room, or their dad walked in the room, or you would walk in the room, that they stand up out of respect," she said.

Shriver also encouraged her children's friends to do the same when they visited their home: "When their friends would come over, I'd be like, ahem."

She continued: "I didn't want to walk in the room, and they'd be sitting looking at a phone or watching the game. I'd be like, 'I'm here. Here we are, and here I am. And look me in the eye, say hello, thank me for coming, write me a thank you note if I take you somewhere.'"

"Even though my kids moaned and groaned about it, they now say it was a good thing," she added.

Shriver said the rule is something her mother — who died in 2009 — also enforced when she was growing up.

She added that both her mother and her grandmother, Rose Fitzgerald Kennedy, were "big on manners."

Another etiquette rule she learned from her elders was bringing interesting topics of conversation to the dinner table, she went on.

"When we went to the dinner table, everybody had to have something to bring to the table to talk about, to converse about. My mother would be like, 'What's your opinion of the gospel? What's your opinion of what the president said today?'" she said.

"You could be 10, 11, 19, 20, but you had to step up."

Shriver said that at the heart of her parenting style was the idea that her children were "four distinct individuals" who knew they were valued and "a priority in a public family."

She added that she wanted to "guard their privacy" and to "make sure they were not part of political pamphlets" or "used as props."

Shriver's approach to parenting and her emphasis on teaching her children manners aligns with the authoritative parenting style, which is typified by setting rules and high standards.

As Business Insider previously reported, experts say authoritative parenting can help children develop responsibility and emotional regulation.

"This style encourages children to take responsibility for their own actions and make decisions that are appropriate for their age and development," Kalley Hartman, a marriage and family therapist and clinical director of Ocean Recovery, told BI in 2023.

The United States military offers an expedited path to US citizenship for lawful residents who commit to service. In 2024, while filming the US Marine Corps boot camp in Camp Pendleton, California, chief video correspondent Graham Flanagan followed one recruit taking advantage of this opportunity.

Twenty-four-year-old Ralph Dahilig immigrated to the US from the Philippines during the COVID-19 pandemic. Although he holds a bachelor's degree in information systems, Dahilig struggled to find a job in the tech industry, which led him to pursue a career in the Marine Corps.

At 5 feet 4 inches tall, Dahilig is not what many might picture as the prototypical US Marine. He had to learn to think outside the box to make it to The Crucible, the 54-hour culminating event of the 13-week boot camp. All recruits must endure it before they receive the Eagle, Globe, and Anchor pendant, symbolizing their official transformation from recruit to US Marine.

• 23andMe faced major hurdles in 2024, including a $30 million settlement related to compromised data.
• 23andMe is now restructuring its business operations to reduce costs and streamline operations.
• A 23andMe spokesperson said the company is "consistently focused on maintaining the privacy of our customers."

23andMe CEO Anne Wojcicki sounded optimistic about the company's future during an earnings call in February last year.

She said the biotech company, which offers direct-to-consumer genetic testing, made strides with its new preventive care membership service, signed a $20 million research agreement with biopharma company GSK, and saw "repeated engagement" by its customers, among other triumphs.

Then the rest of the year happened.

Here's a breakdown of what went wrong for 23andMe.

CEO Anne Wojcicki proposed making 23andMe a private company but faced pushback

Despite operating for nearly two decades without profit, 23andMe went public in 2021 and reached a $6 billion valuation. The company's stocks were priced at $11.13 a share, but they've fallen significantly since then. The stock price has dropped 98% over the past several years. It stood at $3.84 on January 10.

Wojcicki proposed that 23andMe revert to a private company in a July 2024 SEC filing, saying she believed the company would "be best equipped to execute against this mission as a private entity, allowing us to remove certain public company costs and distractions."

However, a special committee formed by 23andMe's board of directors rejected the proposal five days later.

"We are disappointed with the proposal for multiple reasons, including because it provides no premium to the closing price per share on Wednesday, July 31st, it lacks committed financing, and it is conditional in nature," the special committee's letter to Wojcicki said. "Accordingly, we view your proposal as insufficient and not in the best interest of the non-affiliated shareholders."

The special committee said it would review a revised proposal, but a September letter indicated that members had not received a "fully financed, fully diligence, actionable proposal."

A 23andMe spokesperson told Business Insider that Wojcicki still intends to take the company private.

23andMe agreed to a $30 million settlement in a class-action lawsuit

Privacy concerns have dogged 23andMe for years, but in 2023, worry became a reality for users when their data was compromised. That October, hackers said they accessed certain users' names, birth details, ethnicities, and photos.

23andMe confirmed in December that data for almost 7 million users was accessed. A data breach notification filed in January 2024 said it took the company five months to realize hackers had accessed the data.

Affected users filed a class-action lawsuit against 23andMe this March, which led to the company agreeing to pay the $30 million settlement in September 2024.

The entirety of 23andMe's independent board of directors resigned in a letter

One week after the company agreed to settle the class-action lawsuit, all seven independent directors on 23andMe's board resigned in a letter addressed to Wojcicki.

"While we continue to wholeheartedly support the Company's mission and believe deeply in the value of the personalized health and wellness offering that you have articulated, it is also clear that we differ on the strategic direction for the Company going forward," the letter said.

The letter also referenced Wojcicki's revised proposal to take the 23andMe private, saying members of the special committee and board had "not seen any notable progress over the last 5 months."

"The Special Committee is therefore unwilling to consider further extensions, and the Board agrees with the Special Committee's determination," the letter said.

The sudden resignation spurred headlines in the media about 23andMe's unsteady footing. The company sought to address this imbalance by appointing three new independent directors to its board in October 2024.

"The new independent directors look forward to working closely with Anne Wojcicki and the Company's management team to best position 23andMe for the future," Jensen said in a press release.

23andMe's reputation with consumers stalled in late 2024 over 'third-party takeover proposals'

Some consumers grew concerned in September 2024 when an SEC filing said Wojcicki "would be open to considering third-party takeover proposals for the Company."

The remarks prompted consumers to reckon with the potential consequences, which The Atlantic reported could include the sale of their personal genetic data.

Wojcicki walked back her remark in a separate filing.

"Accordingly, in order to update my prior statement and avoid any confusion in the market, I am no longer open to considering third-party takeover proposals for the Issuer," she said in the filing.

A 23andMe spokesperson told BI that Wojcicki "has publicly shared she intends to take the company private, and is not open to considering third-party takeover proposals."

The statement added: "Anne has demonstrated an unwavering commitment to the company's mission and values, and to its customers, pledging to maintain 23andMe's strong security and privacy policies, including following the intended completion of the acquisition she is pursuing."

23andMe lays off 40% of its workforce and discontinues its therapeutics programs

23andMe made a decisive pivot in November 2024 as it continued to chase stable footing. The company reduced its staff by over 200 employees.

"The business restructuring is expected to substantially reduce operating expenses and result in annualized cost savings of more than $35 million," the company said in a press release.

23andMe also said it will discontinue its therapeutics programs and "wind down" ongoing clinical trials.

"In parallel with the discontinuation of its therapeutics division, the Company is actively exploring all strategic options for a limited time to maximize the value of its therapeutics programs, including licensing agreements, asset sales, or other transactions," the company said.

23andMe published its most recent second-quarter financial results in November. The company said it earned $44 million in total revenue, a 12% decrease from the $50 million recorded in the same period the previous year. Operating expenses reached $84 million, a 17% decrease from the $101 million recorded for the same period in 2023.

23andMe said it had 'substantial doubt' the company could survive without more funding

In a November 2024 SEC filing, 23andMe expressed concern over its longevity. The company said it would need additional liquidity to fund its financial commitments and expenditures.

"The Company has determined that, as of the filing date of this report, there is substantial doubt about the Company's ability to continue as a going concern," 23andMe said.

The filing also said that as of September 2024, the company "had an accumulated deficit of $2.3 billion and cash and cash equivalents of $126.6 million."

A 23andMe spokesperson said the company is committed to its consumers and enforcing ethical business practices

A spokesperson for 23andMe told Business Insider that it has privacy protections for its customers, and doesn't share data with third parties without consent. Customers can opt into its Research program, but it requires them to consent before joining.

"Roughly 80% of 23andMe customers consent to participate in our research program, which has generated more than 270 peer-reviewed publications uncovering hundreds of new genetic insights into disease," a statement said.

The spokesperson said 23andMe is subject to state and federal consumer privacy and genetic privacy laws similar to HIPAA. However, the company's protocols "offer a more appropriate framework to protect our data than privacy and security program requirements in HIPAA."

"We are committed to protecting customer data and are consistently focused on maintaining the privacy of our customers. That will not change," the statement said.