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I took 2 of the longest economy flights of my life on Qatar Airways and Ethiopian Airlines. I'd only book one again.

13 May 2025 at 04:14
The author disembarking one of the four flights of her 31-hour journey to Tanzania.
The reporter on an Ethiopian Airlines flight.

Monica Humphries/Business Insider

  • Traveling to East Africa involved a 13-hour Ethiopian Airlines flight and a 16-hour Qatar Airways ride.
  • For both of these long-haul flights in economy, I sat in window seats at the back of the plane.
  • Ultimately, small differences like seat width are why I'd book Qatar again.

The small details make the biggest difference on a long-haul flight in economy.

It might be one extra inch of seat space or snack service between meals. It could be a clean bathroom or a complimentary eye mask.

Those differences were a game changer for me on the longest flights of my life. I was heading to East Africa. To get there, I took a 13-hour flight on Ethiopian Airlines. Getting home involved a 16-hour flight on Qatar Airways.

Small details are why I'm booking Qatar again in the future.

I embarked on the longest journey of my life, heading to Tanzania from Denver on Ethiopian Airlines.
A row of Ethiopian Airlines aircraft.
A row of Ethiopian Airlines planes.

Monica Humphries/Business Insider

My 33-hour travel day began at Denver International Airport. By the end of it, I would be in Zanzibar, Tanzania.

Getting there involved a three-and-a-half-hour flight to Washington, DC; a 13-hour flight between DC and Addis Ababa, Ethiopia; a three-hour flight from Ethiopia to Dar es Salaam, Tanzania; and a final flight to Zanzibar.

My ticket on Ethiopian Airlines cost $975, and I sat in economy for every leg of the long-haul journey.

Naturally, the flight I dreaded the most was the longest: 13 hours, cramped next to strangers.

For the 13-hour flight, I boarded an Airbus A350-900 aircraft, which initially felt a bit outdated.
A view of the Ethiopia Airlines flight.
A view of the Ethiopian Airlines flight.

Monica Humphries/Business Insider

While Ethiopian operates a range of aircraft for long-haul flights, I was on an Airbus A350-900XWB.

I don't think I've ever boarded a flight so bright. While most airlines stick to navy blue, black, and dark colors for seats, Ethiopian Airlines embraced color with an unexpected green.

While it wouldn't have been my choice, it didn't impact the flight, though I did think it gave the cabin an outdated look.

The plane itself had 30Β lie-flat business-class seats and 313 economy seats. The economy cabin had three rows of three seats, with two bathrooms in the middle and two in the back.

After my boarding group was called, I headed to the back of the plane and cozied into my window seat.

My window seat felt more spacious than what I've experienced on short-haul flights.
The author's legroom on the Ethiopian Airlines flight.
The reporter's legroom on the Ethiopian Airlines flight.

Monica Humphries/Business Insider

I rarely take a 13-hour flight. Instead, I'm more familiar with shorter flights, where economy seats tend to be smaller.

For this aircraft, my seat was 18 inches wide with a 32-inch seat pitch. The seats could also recline.

While it was only a few more inches than seats I've sat in for short-haul flights, I did notice the difference. My seat felt roomier, and my legs could stretch a bit farther.

I had a screen with media options and a USB port to charge my phone.
The screen at the author's seat.
The screen at the reporter's seat.

Monica Humphries/Business Insider

As for amenities at the seat, I was greeted with a standard airplane pillow and blanket.

Flight attendants came around with headphones, and in front of me was a touchscreen entertainment system with a USB port for charging.

The airline had plenty of media options, from TV shows to music and movies. While I thought it was missing major US blockbusters, I loved eyeing the international movie choices. I could also buy WiFi for $25.

I was served dinner and breakfast during the flight.
Dinner on the author's Ethiopian Airlines long-haul flight.
Dinner on the reporter's Ethiopian Airlines long-haul flight.

Monica Humphries/Business Insider

A few hours after taking off, flight attendants arrived with dinner.

I was surprised when there wasn't an entrΓ©e option. Instead, I was handed a tray with rice, carrots, chicken curry, bread, a grain salad, and dessert. It was delicious.

After dinner, I fell asleep and believe I missed a sandwich snack during the nighttime service.

Toward the end of the flight, flight attendants arrived with breakfast. This time, I was served a tray with mushrooms, baked beans, eggs, and a hash brown.

Overall, I was shocked by how much I enjoyed the meal. Airline food tends to be a hit or miss, and Ethiopian Airlines' food was a hit by my standards.

The bathrooms seemed to be standard compared to most airlines.
The economy bathroom on the Ethiopian Airlines long-haul flight.
The economy bathroom on the Ethiopian Airlines long-haul flight.

Monica Humphries/Business Insider

Whether in business class or economy on a long-haul or short-haul flight, I've never noticed drastic differences in airplane bathrooms.

The Ethiopian Airlines bathroom felt typical. It had a small changing table, a toilet, a sink, and tissues.

Three weeks later, I was flying home on an even longer flight with Qatar Airways.
Qatar Airways Boeing 777-300ER passenger airplane as seen on final approach flying, landing and taxiing at Athens International Airport ATH in the Greek capital.
A Qatar Airways Boeing 777 at Athens International Airport.

Nicolas Economou/NurPhoto via Getty Images

To get home, I left Entebbe, Uganda, and flew five and a half hours to Doha, Qatar. From there, I had a 16-hour flight to Dallas before my final two-hour flight home.

This flight, also in economy, cost $900.

The 16-hour, long-haul journey was on a Boeing 777-200LR.
A Qatar Airways cabin.
A Qatar Airways cabin.

Monica Humphries/Business Insider

Qatar uses four aircraft for flights to and from the US. I was on a Boeing 777-200LR for this flight.

This plane was a bit smaller than my Ethiopian Airlines flight. There were 42 business-class seats and 217 economy seats, with two rows of three seats and a middle row of four. Passengers had access to five bathrooms, an extra one compared to Ethiopian.

The decor felt standard, with dark-gray seats and red accents.

I also sat at a window seat in the back of the plane.
The author's legroom on the Qatar Airways flight.
The reporter's legroom on the Qatar Airways flight.

Monica Humphries/Business Insider

The seat was nearly one inch wider than Ethiopian, at 18.9 inches, and had an inch bigger pitch at 33 inches with reclining capabilities.

I'm always surprised at how much a single inch can make a difference, but for a 16-hour flight, it helped. I could stretch out my legs and didn't constantly feel like my knees were pressed against the seat in front of me.

However, I didn't like that there wasn't a barrier between the leg area of my row's middle and the window seats. My seatmate could easily encroach on my personal space.

The entertainment system felt outdated.
The entertainment system on the Qatar Airways flight.
The entertainment system on the Qatar Airways flight.

Monica Humphries/Business Insider

A typical airplane pillow, blanket, and headphones were waiting for me in my seat. I was also surprised to see a small complimentary toiletry kit β€” an amenity I've only received in business class. The paper pouch held an eye mask, earplugs, a toothbrush, and socks.

I found an outlet below my seat, and near the screen was a USB port to charge my phone.

The entertainment system felt a touch outdated with a retro remote control. However, there were plenty of movies and shows to choose from, and WiFi cost $15 with an option to upgrade to high speed for $20.

As for food, this is where I made an error. I mistakenly marked raw vegetarian instead of vegetarian as my meal preference.
The raw vegetarian meal on Qatar.
The raw vegetarian meal on Qatar.

Monica Humphries/Business Insider

On trips home, I typically opt for a vegetarian meal. It's a way for me to reset and, ideally, eat something a bit healthier after a trip filled with dining out.

I did that for my Qatar flight, but instead of marking vegetarian, I accidentally marked raw vegetarian.

During the flight, I was served three trays of raw vegetables. Thankfully, I had enough snacks to last me the whole flight.

Beyond that, Qatar had pros and cons to its food service.

The meals felt slightly elevated with metal cutlery, and I received more food during this long-haul flight. In addition to two meals, passengers were given a spinach-and-feta hot pocket, plus chocolate and water at the end of the flight.

The con was that drink service was much more limited. I wasn't offered complimentary wine, beer, or soda, and my free options were limited to juice, tea, coffee, and water.

The bathroom felt practically identical to the one on my Ethiopian Airlines flight.
The author in the bathroom on Qatar Airways.
The reporter in the bathroom on Qatar Airways.

Monica Humphries/Business Insider

Again, there was not much to say about the airplane bathroom. There was a room spray and scented soap, which I appreciated.

If the prices were similar, I'd book Qatar Airways again.
The author in economy on a long-haul flight.
The reporter in economy on a long-haul Qatar Airways flight.

Monica Humphries/Business Insider

I'm eager to fly Qatar Airways at least one more time to experience a full meal service. Even without factoring in food, the bigger seat and complimentary toiletries made for a better overall experience.

Qatar Airways and Ethiopian Airlines didn't respond to requests for comment.

Read the original article on Business Insider

I went inside the secret airplane rooms where flight attendants and pilots sleep. I'd much rather be a pilot.

27 March 2025 at 06:04
Business Insider's author spotted the differences between the rest areas for pilots and flight attendants on an Air New Zealand Boeing 777-300ER.
Business Insider's reporter spotted the differences between the rest areas for pilots and flight attendants on an Air New Zealand Boeing 777-300ER.

Monica Humphries/Business Insider

  • I toured the secret rooms where pilots and flight attendants rest on long-haul Air New Zealand flights.
  • The Boeing 777-300ER had a room with two beds for pilots and an eight-bed area for flight attendants.
  • Both rest areas were tight, but I noticed that pilots had more amenities than flight attendants.Β 

For years, I boarded long-haul flights without thinking twice about where pilots and flight attendants rest.

That's not the case for aircraft designers, who build secret areas on planes where these airline workers can take their mandated breaks.

I finally had the chance to see these hidden rooms when I boarded a long-haul flight on Air New Zealand's Boeing 777-300ER in 2021.

I explored two rooms β€” one where pilots rest and another for flight attendants β€” and noticed that the pilots had more amenities than the flight attendants. Take a look.Β 

Before takeoff on an Air New Zealand flight from New Zealand to Los Angeles, I toured the hidden rest areas for pilots and flight attendants.
Sarita Rami walks through the cabin on Air New Zealand's Boeing 777-300ER.
An Air New Zealand flight attendant walks through the cabin on Air New Zealand's Boeing 777-300ER.

Monica Humphries/Business Insider

Β 

These crew areas are designed for one purpose: rest. Both flight attendants and pilots receive breaks during long-haul flights to refuel and recharge.
Behind the entrance are eight beds for the flight attendants.
Behind the entrance are eight beds for the flight attendants.

Monica Humphries/Business Insider

An Air New Zealand rep told Business Insider that the breaks, which are legally mandated and typically about two hours long, happen in shifts. That means there are always pilots in the cockpit and flight attendants in the cabin.
The area has two leather seats and two beds.
The area has two leather seats and two beds.

Monica Humphries/Business Insider

As I explored the two rooms, which are typically off-limits to passengers, I spotted some drastic differences β€” from size to amenities.
Side-by-side images of the author in the rest areas for pilots and flight attendants on an Air New Zealand Boeing 777-300ER.
Side-by-side images of the reporter in the rest areas for pilots and flight attendants on an Air New Zealand Boeing 777-300ER.

Monica Humphries/Business Insider

The first clear difference I spotted was the location of each area. Both rest areas are above passengers' seats but on opposite sides of the plane.
Arrows point to the approximate location of the rest areas on the Boeing 777-300ER.
Arrows point to the approximate location of the rest areas on the Boeing 777-300ER.

Nicolas Economou/NurPhoto/Getty Images

The doors to each area were identical and designed to blend into the galleys. This helps protect from unwanted visitors, an Air New Zealand flight attendant explained.
The door to the pilot's rest area, left, and the flight attendants' rest area, left.
The door to the rest area for pilots, left, and the flight attendants' rest area, right.

Monica Humphries/Business Insider

Both rooms also required a passcode.
Sarita Rami unlocks the door to the secret plane bedrooms for flight attendants.
A flight attendant unlocks the door to the secret plane bedrooms for flight attendants.

Monica Humphries/Business Insider

Once the doors were unlocked, the entrances were also similar. A set of steep, small steps led up to each room.
Side-by-side images of the staircases in each rest area.
Side-by-side images of the staircases in each rest area, with the pilot area on the left and the one for flight attendants on the right.

Monica Humphries/Business Insider

Both sets of stairs were coated in a non-slip tread.
A view of the stairs the flight attendants take to get to their beds.
A view of the stairs the flight attendants take to get to their beds.

Monica Humphries/Business Insider

But this was where many of the similarities stopped. Once I entered the rooms, I noticed the pilots had more space than the flight attendants.
Wide-angle images of both the pilot and flight attendant rest areas.
Wide-angle images of both the pilot and flight attendant rest areas.

Monica Humphries/Business Insider

The rest area for pilots is designed for two people.
The area has two leather seats and two beds.
The area has two leather seats and two beds.

Monica Humphries/Business Insider

Eight flight attendants can fit in their designated rest area on the Boeing 777-300ERs.
A view of the two rows of beds.
A view of the two rows of beds.

Monica Humphries/Business Insider

The pilots also had multiple resting options. At the front of the room were two large leather recliners, and behind them were two beds.
A chair pilots can use to rest in.
A chair pilots use to rest in.

Monica Humphries/Business Insider

The flight attendants only had bunk-style beds in their room.
The author in the secret bedroom area for flight attendants.
The reporter in the secret bedroom area for flight attendants.

Monica Humphries/Business Insider

The pilots also had an entertainment option. A TV similar to the ones travelers had in business class was stationed near each recliner.
Each pilot has a TV in their secret rest area.
Each pilot has a TV in their secret rest area.

Monica Humphries/Business Insider

I didn't see any TVs in the space for flight attendants. Instead, the entrance to their room had a mirror and some storage.
The entrance of the flight attendant's rest area has a mirror and some storage.
The entrance of the flight attendants' rest area has a mirror and some storage.

Monica Humphries/Business Insider

Both flight attendants and pilots had privacy curtains and bedding for their beds.
Both the pilots and flight attendants had privacy curtains near their beds.
Both the pilots and flight attendants had privacy curtains near their beds.

Monica Humphries/Business Insider

Everyone was also able to control the light in their rest area …
Both bed nooks had individual lights.
Both bed nooks had individual lights.

Monica Humphries/Business Insider

… as well as the temperature.
Both hidden rest areas allow the pilots and flight attendants to control the temperature in the room.
Both hidden rest areas allow the pilots and flight attendants to control the temperature in the room.

Monica Humphries/Business Insider

In the bedroom areas, I noticed that pilots had more amenities. For instance, there were multiple cupholders and overhead storage near their beds.
The pilots have lighting.
Pilots had cupholders and storage in their bed areas.

Monica Humphries/Business Insider

The flight attendants had two smaller storage compartments and a mirror.
Each bed area has small storage compartments and a mirror.
Each bed area in the flight attendants' space had small storage compartments and a mirror.

Monica Humphries/Business Insider

Phones were stationed in both rooms so pilots and flight attendants could communicate with each other and their colleagues.
Both rooms had phones for emergencies.
Both rooms had phones for emergencies.

Monica Humphries/Business Insider

Each room also had a closet for uniforms. This way, the flight attendants' and pilots' clothing wouldn't get wrinkly while they slept.
The flight attendants and pilots both had access to storage spaces for their uniforms.
The flight attendants and pilots both had access to storage spaces for their uniforms.

Monica Humphries/Business Insider

Overall, it seemed to me that the pilots had more amenities. If I had to pick a place to rest, I'd much rather be a pilot with their comfy lounge chairs and TVs.
A view of the pilot's rest area.
A view of the rest area for pilots.

Monica Humphries/Business Insider

Ultimately, I was happier with the fewer responsibilities and the luxe amenities I had in my business-class seat below.
The author in her business-class seat.
The reporter in her business-class seat.

Monica Humphries/Business Insider

Read the original article on Business Insider

I flew on 2 long-haul flights: one in business and another in economy. The 2 cabins couldn't be more different — take a look.

7 March 2025 at 12:57
Business Insider's author sat in both economy and business class for long-haul flights.
Business Insider's reporter sat in economy and business class for long-haul flights.

Monica Humphries/Business Insider

  • I flew business class on an Air New Zealand flight from Los Angeles to Auckland.Β 
  • Nine months later, I was on a 12-hour flight from Denver to Tokyo in United's economy cabin.
  • The two flights couldn't have been more different. Take a look.

Within one year, I embarked on two of the longest flights of my life.

In the summer of 2022, I hopped on an Air New Zealand flight to Auckland, New Zealand.

In the spring of 2023, I was off to Tokyo. This time on United Airlines.

While both flights lasted about 12 hours, there was one major difference. I was seated in business class for Air New Zealand, while for United, I was in the back of the plane in economy.Β The experiences couldn't have been more different.

Deciding whether to spend money on a cabin class upgrade or in your destination can be tough for travelers. Take a look at how the two cabins compare.Β 

A few years ago, I thought flying β€” no matter the cabin β€” was a similar experience. Everyone was boarding the same plane, suffering in the same low-humidity cabin, and eating bland airplane food.
Insider's author on an economy flight.
Business Insider's reporter on an economy flight.

Monica Humphries/Business Insider

Then, in June 2022, I took my first business-class flight from Los Angeles to Auckland. Nearly nine months later, I hopped on a long-haul economy flight from Denver to Tokyo.
The author in her business-class seat on an Air New Zealand long-haul flight.
The reporter in her business-class seat on an Air New Zealand long-haul flight.

Monica Humphries/Business Insider

After those 12-hour flights, my entire perspective of airplane cabins β€” and the value of an upgradeΒ β€” changed.
Side-by-side images of a Air New Zealand's business-class cabin and United's economy cabin.
Side-by-side images of Air New Zealand's business-class cabin and United's economy cabin.

Monica Humphries/Business Insider

Unsurprisingly, the biggest difference I spotted was the price. In 2022, a one-way business-class flight to Auckland on Air New Zealand was about $4,500. Today, that cost is closer to $6,000
A screenshot of a one-way, business-class ticket on Air New Zealand.
A screenshot of a one-way business-class ticket on Air New Zealand.

Air New Zealand

Business Insider received a media rate for the round-trip flight to Auckland.

Meanwhile, my round-trip ticket to Tokyo was less than $2,500 through United Airlines. Today, you can find flights under $2,000. I could've flown to and from Tokyo twice for the same price as my one-way business-class ticket.
A screenshot of a United economy flight to Tokyo.
A screenshot of a United economy flight to Tokyo.

United

When it came to the actual experience, the perks of business class started long before I boarded the plane.
The author at the Star Alliance Lounge at the Los Angeles International Airport.
The reporter at the Star Alliance Lounge at Los Angeles International Airport.

Monica Humphries/Business Insider

My business-class Air New Zealand ticket granted me access to Los Angeles International Airport's Star Alliance Lounge.
The entrance to the Star Alliance Lounge at the Los Angeles International Airport.
The entrance to the Star Alliance Lounge at Los Angeles International Airport.

Monica Humphries/Business Insider

There, I dined on a bowl of ramen, scarfed down plates of salad, and sipped on Champagne. The food and alcohol were included with access to the lounge, so I didn't spend a dollar on my meal.
A bowl of ramen from an airport lounge.
A bowl of ramen from an airport lounge.

Monica Humphries/Business Insider

With the economy flight, I didn't have lounge access. Instead, I spent hours in the airport terminal. I paid nearly $8 for a coffee and opted for snacks I packed from home.
Insider's author packed her own snacks for her economy flight.
Business Insider's reporter packed her own snacks for her economy flight.

Monica Humphries/Business Insider

For my business-class flight, representatives in the lounge announced when boarding started.
The entrance to the Star Alliance Lounge at the Los Angeles International Airport.
A representative at the entrance to the Star Alliance Lounge at Los Angeles International Airport.

Monica Humphries/Business Insider

For economy, muffled announcements were made over the airport's intercom system, and I kept a close eye to ensure I didn't miss my boarding call.
Insider's author's gate for her United flight to Tokyo.
The reporter's gate for her United flight to Tokyo.

Monica Humphries/Business Insider

My business-class ticket meant I was the first one to board the plane.
Insider's author entered a nearly empty jet bridge when she boarded the Air New Zealand flight.
Business Insider's reporter entered a nearly empty jet bridge when she boarded the Air New Zealand flight.

Monica Humphries/Business Insider

I stepped onto a nearly empty plane and had a short walk to my seat. After I was settled, a flight attendant offered me a glass of Champagne.
A glass of sparkling wine at the author's business-class seat.
A glass of sparkling wine at the reporter's business-class seat.

Monica Humphries/Business Insider

In economy, I was one of the last passengers to board.
Insider's author at the back of the boarding line for her economy flight.
Business Insider's author at the back of the boarding line for her economy flight.

Monica Humphries/Business Insider

Once on the plane, I was handed an alcohol wipe instead of bubbly and walked the entire length of the aircraft to row 50.
Economy class on a long-haul United flight to Tokyo.
Economy class on a long-haul United flight to Tokyo.

Monica Humphries/Business Insider

When it came to the physical seats, there were major differences.
Economy seats on a United flight to Tokyo.
Economy seats on a United flight to Tokyo.

Monica Humphries/Business Insider

My business-class seat felt massive. Beyond two armrests, I had a TV screen, a large tray table, and a footrest with enough space to stretch my legs.
The two passengers across from the author had their shoes off shortly after boarding the flight.
Business Insider's reporter could stretch out her legs in business class.

Monica Humphries/Business Insider

My economy seat, by comparison, was small. My tray table had hardly enough room for my laptop, and my legs couldn't comfortably stretch.
The author's legs bumped against the seat in front of her.
The reporter's legs bumped against the seat in front of her.

Monica Humphries/Business Insider

I also didn't have the same luxury of reclining. In business class, I could recline without impeding anyone's space since the seats were positioned away from other passengers.
In business class, Insider's author could recline far back.
In business class, Business Insider's author could recline far back.

Monica Humphries/Business Insider

Reclining in economy meant I was taking someone else's personal space.
The economy cabin on a United flight from Denver to Tokyo.
The economy cabin on a United flight from Denver to Tokyo.

Monica Humphries/Business Insider

Both seats came with amenities. In business class, I had over-the-ear headphones, toiletries, a water bottle, a blanket, and a pillow.
Each passenger received a bag of toiletries on the flight.
Each passenger received a bag of toiletries on the flight.

Monica Humphries/Business Insider

In economy, I had a blanket, pillow, and headphones in my seat.
The blanket and pillow economy passengers received on a long-haul United flight.
The blanket and pillow economy passengers received on a long-haul United flight.

Monica Humphries/Business Insider

The biggest perk was that my business-class seat could lie flat. After dinner service, flight attendants stopped by with extra blankets and pillows and transformed my seat into a bed.
After dinner, flight attendants stopped at each seat to convert it into a bed.
After dinner, flight attendants stopped at each seat to convert it into a bed.

Monica Humphries/Business Insider

As for the food and drinks, this was drastically different, too.
Side-by-side images of the breakfast on an economy and business class flight.
Side-by-side images of the breakfast on an economy flight versus a business-class trip.

Monica Humphries/Business Insider

I could order endless liquor, wine, beer, and soda in business class.
Insider's author's gin and tonic on a business class flight.
The reporter's gin and tonic on a business-class flight.

Monica Humphries/Business Insider

In economy, I had to pay for liquor. I did receive glasses of complimentary wine, though.
The author's red wine in a plastic cup on an economy flight.
The reporter's red wine in a plastic cup on an economy flight.

Monica Humphries/Business Insider

My dinner in business class felt like fine dining. I had cloth napkins, metal cutlery, and ceramic plates. A flight attendant stopped by and offered me three choices of warm bread and a little tray of salt, pepper, and olive oil.
The author's first-course meal on her Air New Zealand flight.
The reporter's first-course meal on her Air New Zealand flight.

Monica Humphries/Business Insider

I also had a menu of choices, which included Alaskan cod and roasted chicken.
The menu on the author's Air New Zealand business-class flight.
The menu on the Air New Zealand business-class flight.

Monica Humphries/Business Insider

Meanwhile, there wasn't a menu in economy. On my flight to Tokyo, I could choose between chicken and veggies. When I lifted the foil, I discovered a vegetable stir-fry.
The veggie option on a United economy flight.
The veggie option on a United economy flight.

Monica Humphries/Business Insider

The bathrooms in the cabins were similar in size and design. Air New Zealand's business-class restroom had decorative wallpaper.
The author brushes her teeth in the airplane bathroom on a long-haul flight to Auckland, New Zealand.
The bathroom on the Air New Zealand flight.

Monica Humphries/Business Insider

United's bathroom lacked that touch. Besides that, the toilets and sinks were comparable.
The author in the bathroom on the economy flight.
The reporter in the bathroom on the economy flight.

Monica Humphries/Business Insider

When the plane touched down in Auckland, I was one of the first passengers off.
Passengers on a business class flight get their bags from the overhead bins.
Passengers on a business-class flight get their bags from the overhead bins.

Monica Humphries/Business Insider

When I landed in Tokyo, I had to wait an extra 15 minutes before disembarking from the plane β€” as the last to board, I was the last to disembark.
Insider's author had to wait for other passengers to get off the plane.
Business Insider's reporter had to wait for other passengers to get off the plane.

Monica Humphries/Business Insider

Ultimately, the perks of business class changed the way I viewed luxury travel. But those luxuries come at a price.
Insider's author sat in both economy and business class for long-haul flights.
Business Insider's reporter sat in economy and business class for long-haul flights.

Monica Humphries/Business Insider

Read the original article on Business Insider

I tried the viral sleep mask that attaches to your plane seat on a 10-hour flight to Germany. It had its pros, but I won't pack it again.

2 February 2025 at 03:09
Side-by-side images of the plane pillow and the author using it.
Side-by-side images of the plane pillow and the reporter using it.

Monica Humphries/Business Insider

  • I tried a viral plane pillow with a Velcro eye mask that straps to your airplane seat.
  • The product had its pros. It was compact, had a dual function, and was easy to set up.
  • However, the product put too much pressure on my forehead and face, so I won't pack it again.

My hunt for the best neck pillow continues.

On my last long-haul flight, I packed an inflatable pillow I'd seen all over TikTok. I had my complaints: While I did get some sleep, the pillow was far too bulky for small economy seats.

I wanted a smaller option for my next trip, so I purchased the $21 Sarisun travel pillow, yet another TikTok-viral product. It attaches to your seat and holds your head back with a Velcro eye mask.

After trying the travel pillow on a 10-hour flight from Denver to Munich, I likely won't pack it in my carry-on again.

I boarded the 10-hour flight in hopes of deep sleep

Reading the product's description online, I learned that while it's technically not a pillow, the goal is to help you sleep. The eye mask prevents your head from bobbing as you fall asleep upright and helps avoid neck discomfort.

After settling into my economy Lufthansa seat, I unrolled the product, which came in two pieces. The first was a pad with two straps that wrap around the headrest of an airplane seat. The second was an eye mask with Velcro patches at each end.

The two pieces of the plane pillow.
The two pieces of the plane pillow.

Monica Humphries/Business Insider

The straps are adjustable, so it seemed like it would fit most planes β€” as long as your seat has a bendable headrest. If there's no headrest, like some seats on airlines like Frontier, then you're out of luck.

Thankfully, my Lufthansa seat had the correct headrest, and I easily looped the pad around the top of the seat and secured it tight. Then, I placed the eye mask around my face and fastened the ends to the other piece.

I questioned if the Velcro would be strong enough to hold the weight of my head, but that wasn't an issue. After I was all set up, I closed my eyes and attempted to sleep β€” emphasis on attempted.

The eye mask blocked out the light from surrounding plane screens, which I loved. Plus, the size could adjust enough to let me wear over-the-ear headphones or my AirPods. Without music, I found that the pillow buffered nearby plane noises.

The downside was that when I leaned my head forward, I felt pressure along the edges of the mask. This dull pressure was fine for about an hour, but after that, it became increasingly uncomfortable.

After trying to use the pillow for a couple of hours, I ripped it off, balled up my jacket, leaned against the plane wall, and attempted to get some actual sleep.

The author uses the plane pillow.
The reporter uses the plane pillow.

Monica Humphries/Business Insider

I had a love-hate relationship with the plane pillow

The pillow had its pros. It was compact, and I liked that I could leave it attached to my seat even when I wasn't sleeping. It worked as an eye mask and pillow, creating one less thing to pack in my carry-on.

Still, even with its pros, I'm not sure I'd use the product again.

The pressure from the eye mask was too much for me, and it only allowed one sleeping position. As someone who tosses and turns, attempts to curl up in balls on plane seats, and constantly searches for comfortable positions, I didn't love the fixed position this product kept me in.

However, plenty of people disagree. Across reviews on Amazon, travelers said that if you're a plane sleeper who predominantly sits up straight and struggles with head bobbing throughout a flight, this pillow could be a game changer.

"Best airplane sleep product yet!" one person wrote.

"The mask was cool and comfortable, and I cannot believe I got a solid 4-5 hours of sleep in economy," another person added.

That wasn't the case for me, which means I'll be looking for better neck pillows for future long-haul economy flights.

Read the original article on Business Insider

After years in economy, I took my first long-haul flight in business class. Here are 10 things that surprised me.

17 January 2025 at 09:11
Air New Zealand's business class cabin.
Air New Zealand's business-class cabin.

Monica Humphries/Business Insider

  • In June 2022, I flew business class on an Air New Zealand flight to Auckland, New Zealand.
  • It was my first time in business class, and during the 13-hour flight, I was pampered and amazed.
  • The flight's dinner service felt like fine dining, and it was the best sleep I've had on a plane.

In the summer of 2022, I boarded what was β€” and continues to be β€” the most glamorous plane ride of my life.

I spent about 13 hours seated in Air New Zealand's business class on a long-haul flight from Los Angeles to Auckland, New Zealand. Business Insider received a media rate for the round-trip flight.

Before the trip, I had only sat in economy. Spending thousands of dollars for a flight β€” this business-class ticket, for example, typically costs around $6,000 β€” never seemed worth it. Meanwhile, the perks were everything I'd dreamed of.Β 

From meals that felt like fine dining to a turn-down service, I was spoiled and surprised throughout the entire flight.Β 

The surprises started before I even stepped onto the plane. My ticket came with access to an airport lounge.
The bar at the Star Alliance Lounge at the Los Angeles International Airport.
The bar at the Star Alliance Lounge at the Los Angeles International Airport.

Monica Humphries/Business Insider

Leading up to the 13-hour flight, I learned that my business-class ticket also granted me access to the Star Alliance Lounge at the Los Angeles International Airport.

Another new experience was the airport lounge, which caters to first-class, business-class, and some travel credit-cardΒ holders. Before landing at the airport, I had never visited an airport lounge.

Thankfully, I had a seven-hour layover in LA to discover its unexpected perks. I spent hours tasting every food item I could find and exploring the lounge's outdoor patio and quiet room.

My favorite perk was knowing that an Air New Zealand representative was stationed at the lounge, supplying flight updates so I didn't have to stress about missing an announcement or my flight.Β 

The lounge was a luxe respite and much nicer than the airport gates and restaurants I typically camp at during layovers.Β 

When it was time to board the flight, for the first time, I was one of the first people to walk onto the plane.
Insider's author entered a nearly empty jet bridge when she boarded the Air New Zealand flight.
Business Insider's reporter entered a nearly empty jet bridge when she boarded the Air New Zealand flight.

Monica Humphries/Business Insider

With a full stomach, I left the airport lounge, grabbed my carry-on suitcase, and navigated through the crowds of people waiting to board the flight.Β 

At my gate, I passed families and couples waiting for their boarding groups to be called while my group β€” business class, which is the airline's version of first class β€” was welcome to step onto the plane.Β 

I reached the jet bridge entrance, scanned my boarding pass, and joined two dozen business-class passengers. Together, we were some of the first people on the plane.Β 

As someone who has only ever sat in economy, boarding first was an entirely new experience. I'm typically one of the last people on the plane and accustomed to hunting for rare overhead luggage space.

Since there were fewer people, the business-class cabin felt more spacious. I had plenty of overhead storage available for all my belongings, and I didn't have to worry about being told I'd need to gate-check a bag.Β 

I knew to expect more space in business class, but my seat exceeded my dreams.
The business-class section on Air New Zealand's Boeing 777-300ER planes.
The business-class section on Air New Zealand's Boeing 777-300ER planes.

Monica Humphries/Business Insider

One of the biggest perks of flying business class on long-haul flights is the extra space.Β 

In economy, I'm used to cramped seats that hardly recline.Β 

Even with an expectation of a larger seat with more room in business class, I was shocked by how spacious the seat actually felt on my Air New Zealand flight. In front of me was a footrest, where at 5 feet and 8 inches, I could stretch out my legs. I also used this space to store my backpack.Β The tray table was larger than any I've seen in economy.

Perhaps the best part was the seat's ability to recline. I had four buttons to experiment with moving my seat backward and forward. Plus, I could lie flat, which was a valuable feature when it was time to sleep.Β 

Once on the plane, and before economy class had finished boarding, I was already sipping on Champagne.
A glass of sparkling wine at the author's business-class seat.
A glass of Champagne at the reporter's business-class seat.

Monica Humphries/Business Insider

As I boarded the Boeing aircraft, a flight attendant asked if I would like a glass of Champagne or something to drink before takeoff.

I'm used to a smiling flight attendant handing me a sanitizing wipe when I've boarded β€” not a glass of bubbly.Β 

I happily accepted a flute. Shortly after, another flight attendant came by with a tray of roasted nuts. I quickly learned I would never be hungry or thirsty on this flight.

I also realized the snacks I packed in my backpack wouldn't be needed. Instead, I was part of the group I'm typically envious of: the first-class travelers with space, snacks, and endless alcohol to enjoy on their plane ride.

A goodie bag of supplies for a long-haul flight was waiting in my seat.
Each passenger received a bag of toiletries on the flight.
Each business-class passenger received a bag of toiletries on the flight.

Monica Humphries/Business Insider

I wasn't surprised to see a blanket and pillow waiting for me at my seat since I'd had those amenities in economy before, but I was thrilled to find a bag of complimentary toiletries.

The purple pouch contained a toothbrush, toothpaste, mouthwash, ear plugs, an eye mask, lip balm, lotion, a pen, and a pair of socks.

As I lathered the balm across my lips, I wondered how much the tube cost. I later found out that the Ashley & Co. Lip Punch retails for $15, and the brand's Soothe Tube lotion costs $25.Β 

These small perks added an element of luxury throughout the flight, and they came in handy when I realized I had left my toothpaste in the bottom of my carry-on suitcase.Β 

I thought airline courtesy meant never taking off your shoes. But before the plane left the jet bridge, I noticed that nearly everyone's shoes in business class were already off.
The two passengers across from the author had their shoes off shortly after boarding the flight.
The two passengers across from the reporter had their shoes off shortly after boarding the flight.

Monica Humphries/Business Insider

After taking inventory of all the free stuff at my seat, I noticed that nearly everyone around me had their shoes off and their complimentary purple and black striped socks on.

I sat there shocked. There are a few plane etiquette rules I always follow, like giving the person in the middle seat both armrests. At the top of my list is not taking off my shoes β€” no one wants to smell stinky feet.Β 

I succumbed to the peer pressure, tossed my rules aside, and slipped off my shoes. Between the length of the flight and having more space in business class, I felt less guilty taking off my shoes, which I'm not sure I would've done in economy.Β 

Β 

Flight attendants offered passengers hot towels multiple times throughout the flight.
An Air New Zealand flight attendant passed out warm towels to business-class travelers.
An Air New Zealand flight attendant passed out warm towels to business-class travelers.

Monica Humphries/Business Insider

After I took off my shoes, examined my toiletries, and settled at my seat, the flight attendants came around the cabin, introduced themselves, and offered each passenger a hot towel.Β 

There have been few instances in my life when I've received a hot towel, so I eyed my fellow passengers for clues on how to use it correctly.Β 

The people around me wiped their faces, necks, and hands, and I followed their lead.Β 

I felt spoiled using the towel and thought it was a relaxing way to start my flight.

Later, after a nap, the flight attendants came around with another hot towel before serving breakfast. This time, I confidently wiped the towel across my face. The warmth coated my skin, and I felt refreshed and ready for the morning.Β 

Dinner wasn't wrapped in aluminum foil and didn't come with plastic cutlery. Instead, I was served a restaurant-level, three-course meal.
The author's first-course meal on her Air New Zealand flight.
The reporter's first course on her Air New Zealand flight.

Monica Humphries/Business Insider

When it was time to eat dinner, my first meal of the flight, a menu was provided at my seat outlining options for the three-course meal inspired by New Zealand ingredients. Beetroot-cured salmon, poached chicken, and chocolate truffle ice cream were listed on the menu.Β 

The flight attendants kicked off dinner service by placing a cloth napkin across my tray table and laying down a set of metal silverware. I quickly realized that this meal would be nicer than any airline meal I've ever had.

On previous long-haul flights, as a vegetarian, I was given one option on a tray. The meal was typically packaged and served with plastic cutlery.

The silverware at my seat already established a drastic difference. Next, I was offered butter, olive oil, salt, and pepper. Following the condiments, the flight attendants walked around with a basket of warm sourdough and garlic bread.Β 

Then, the first course arrived. I opted for a pescatarian meal and was served stuffed olive leaves. This was followed by a main course of Alaskan cod with saffron sauce and finished with a chocolate tart for dessert.Β 

The meal was rich and filling. From its appearance and taste, I thought the meal could easily be served in a nice restaurant rather than an airplane cabin.

There's a turn-down service for lie-flat seats in business class.
After dinner, flight attendants stopped at each seat to convert it into a bed.
After dinner, flight attendants stopped at each seat to convert it into a bed.

Monica Humphries/Business Insider

Our flight was a red-eye. We departed LA in the evening and were scheduled to land in Auckland in the early morning.Β 

After dinner was cleared, passengers slowly retreated to the bathroom to freshen up before bedtime. I headed to the restroom to brush my teeth and wash my face. By the time I was done, a flight attendant had converted my seat into a bed.Β 

During the turn-down service, a flight attendant presses a few buttons, which turns the upright seat into a horizontal bed. Then, they add a mattress topper, blanket, and pillow. Finally, they pull out the seat belts for safety and check in with each passenger to see if they want any final drinks, snacks, or items before dimming the cabin lights.

I thought the transition from dinner to sleep was effortless for passengers. As I grabbed my eye mask, I knew there was a good chance I'd actually fall asleep. I rarely have that confidence when sitting upright on a plane in economy.Β 

Sure enough, I slept for about five hours in the comfy bed and woke up to the smell of hot coffee and breakfast.

By the end of the flight, I felt like I knew my flight attendants.
An Air New Zealand flight attendant prepares for passengers to board the plane.
An Air New Zealand flight attendant prepares for passengers to board the plane.

Monica Humphries/Business Insider

Before our plane left the jet bridge, I was getting to know the flight attendants. They stopped at every seat to confirm the passenger's dinner order and introduce themselves.

While I've encountered plenty of welcoming flight attendants in the past, this was the first time I'd been on a flight where everyone exchanged names.

By the end of the long-haul flight, we were all on a first-name basis and sharing travel recommendations for our coming trips.Β 

Since there were fewer passengers in business class and just as many flight attendants when compared to economy, we were able to bond much more than I expected.Β 

After a 13-hour flight, I thought I'd beg the flight attendants to let me off the plane, but half a day in business class was even better than I imagined.
The author in her business-class seat.
The reporter in her business-class seat.

Monica Humphries/Business Insider

When our plane touched ground again, I wasn't ready to disembark. Instead, I could've spent another day in the glamorous cabin.

As a budget traveler, the chances I fly business class again are slim, so I soaked in every moment in my lie-flat seat and cherished every drop of Champagne. I hope I'll be able to experience the premium cabin again in my lifetime. At the very least, I'll bring my toiletry pouch on any future economy flight to replicate a small part of the experience.Β 

Read the original article on Business Insider

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