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Today โ€” 25 February 2025Main stream

I got a free upgrade to an $11,500 seat in British Airways' business class. It was great, but one thing could've made it even better.

25 February 2025 at 06:14
A tray with a light-gray tablecloth, two glasses, a small bread loaf, a white napkin, and a white plate filled with lettuce, shrimp, and edible flowers
I had a delicious lunch during my business-class flight with British Airways.

Emma Kershaw

  • I booked a $720 round-trip economy ticket from Seattle to Manchester, England, with British Airways.
  • On my way back to the US, I received a surprise upgrade to business class.
  • I enjoyed the business-class experience but probably wouldn't pay full price for it.

As a Brit in Seattle who often travels between the US and England, I love a comfortable plane ride. So, when I was upgraded to business class on a British Airways flight this past summer, I was absolutely delighted.

I paid about $720 for a round-trip economy ticket from Seattle to Manchester, England, and on the way back to the US, I had a layover in London.

When I scanned my boarding pass to get on the plane, the gate agent printed a new ticket and said I was upgraded to British Airways' Club World, the airline's long-haul business-class cabin.

British Airways, which has seen a decrease in popularity in recent years, is spending $9 billion over the next two years to upgrade its planes, customer perks, and other aspects of its business model. So, I was excited to see what the experience would be like.

Here's what my 10-hour flight in British Airways' business class was like.

British Airway's Club World cabin was a little different from other business-class models I've seen.
Rear view of business-class seats on British Airways flight. The seats have fold-down trays.
The cabin was cozy, but I still felt as if I had a ton of privacy throughout the flight.

Emma Kershaw

When I entered the cabin, my first impression was that it felt a little dated. Parts of my seat looked worn, which made me feel like the cabin could have used a cosmetic update.

Some seats in the cabin also faced opposite directions. This seating arrangement would probably be great for couples traveling together, as it makes socializing easy. But staring at a stranger for hours isn't ideal for people traveling alone.

Luckily, my window seat didn't face another passenger. It also had high walls and a screen, so I had ample privacy during the flight.

My seat was comfy but lacked storage space.
A hand holding a white British Airways ticket with a fold-out tray, passport, and a glass of wine in the background
I wish my seat would've had more storage space.

Emma Kershaw

Aside from an under-seat drawer and the fold-out tray in front of me, I didn't see much storage space for my belongings. I found it difficult to empty my purse, as there didn't seem to be a good spot for in-flight essentials, such as water or a phone charger.

My seat also had all the classic airplane nooks and crannies, including a USB port and headphone jack. When I went to charge my phone, however, the USB port wasn't working.ย 

Turning my seat into a bed was easy.
The writer Emma Kershaw's feet lying on a blue fold-down footrest on a flight
My seat transformed into a bed with just a push of a button.

Emma Kershaw

When I boarded, everything I needed to enjoy a restful sleep โ€” pillows, a comforter, and sheets โ€” was in a bag under the seat.ย 

About halfway through the flight, I decided to take a nap. To turn my seat into a lie-flat bed, all I had to do was press a labeled button on the wall. My chair lowered until it aligned with the fold-down footrest on the back of the seat in front of me.

The bed was very cozy, and I ended up falling asleep for a few hours.

I ordered delicious food from a British-inspired menu.
A tray with a light-gray tablecloth, two glasses, a small bread loaf, a white napkin, and a white plate filled with lettuce, shrimp, and edible flowers
I chose a poached-prawn salad with crushed avocado and horseradish ketchup for my starter.

Emma Kershaw

Business-class passengers were also served lunch inspired by British cuisine.

For a starter, I chose the poached-prawn salad with crushed avocado and horseradish ketchup, which was light and flavorful.

Next, I opted for mushroom-and-kale-stuffed British chicken, served with spring greens and creamed potatoes. The chicken was tender, the stuffing was well-seasoned, and the herb jus was perfectly salty and hearty.

For dessert, I chose the chocolate, walnut, and orange cake โ€” it was one of the most incredible things I've eaten on an airplane.ย 

Next, I enjoyed afternoon tea and some snacks.
A fold-down table tray with plates of sandwiches, a biscuit and jelly, and a glass of water in an airplane
The staff served sandwiches, a scone, and cakes before the plane landed.

Emma Kershaw

About an hour before the plane landed, the flight attendants served afternoon tea โ€” something I welcomed as a Brit.

The meal came with mini sandwiches, cakes, and a warm scone with jelly and clotted cream.

The amenities kit was a highlight of the flight.
A fold-out tray on an airplane holding a white toiletry bag with a logo that says "The White Company London"
The White Company's toiletry bag was full of nice products.

Emma Kershaw

I also received a beautiful amenities kit filled with products from The White Company, an English home, clothing, and accessories brand.

Along with the usual eye mask, ear plugs, toothbrush set, and socks, the leather bag contained a few miniature skincare products: a moisturizer, lip balm, and pulse-point oil.

When I researched the products online, I saw the bag alone cost $55.

I'd fly British Airways' business class again, but only if it was a good deal.
Selfie of the writer Emma Kershaw with a gray sleeping mask and black T-shirt under a gray blanket
I had a comfortable flight in British Airways' business class.

Emma Kershaw

Overall, I enjoyed my experience flying with British Airways in the Club World cabin. As someone who has flown both economy and business class with the airline, I'd happily pay for an upgrade if I could get a discount.

After looking on the British Airways website and playing around with various dates and flight routes, I saw that a business-class seat booked during the same week of my flight cost about ยฃ9,000, or $11,680. I had a good experience but wouldn't book a flight that cost that much.

Still, I thoroughly enjoyed my business-class experience. The upgrade was a great way to travel back to Seattle in style.

Read the original article on Business Insider

Before yesterdayMain stream

First time flying first class? Here are etiquette tips to avoid being the most annoying person in a premium cabin

23 December 2024 at 09:36
A bed, slippers, a blanket, a robe, and a sleep mask on a bed inside the first class cabin inside an Airbus A380 at the airbus factories in Hamburg, Germany, Reefrreshments in the background in front of three windows
First class is about indulgence, and business class is about sleeping and working comfortably, a travel expert, Gilbert Ott, says.

Christian Charisius/picture alliance via Getty Images

  • First-time flight upgraders should be aware of business- and first-class etiquette.
  • A flight expert shared his top tips for blending in with passengers who often book premium cabins.
  • He said not to ask whether everything is free in first class or expect too much in business class.

When you're flying first class, etiquette is key for blending in with the opulent crowd โ€” especially if you've never been in a premium cabin before. The same goes for business class.

Travelers in first and business class may be spoiled with welcome gifts, multicourse meals, and private seats for lounging. While tickets aren't cheap, credit card and airline rewards programs have made the luxurious cabins accessible for people accumulating points and miles.

If you're upgrading a flight for the first time, Gilbert Ott, who flies an estimated 200,000 miles a year, has a few tips for those who want to blend in with the first- and business-class crowds and avoid annoying more seasoned premium passengers.

Don't ask whether everything is free in first class
A beige First Class Airplane Seat With Tray Of Food
Most first-class offerings are included in the price of the ticket.

imaginima/Getty Images

"I think the etiquette is that first class is about indulgence," Ott told Business Insider.

Ott doesn't recommend asking flight attendants whether each bonus offering is free because everything is complimentary, from meals to sparkling wine.

And there's nothing wrong with "filling your boots" to make the most of the perks, he added.

Don't expect too much in business class
Passengers are sitting in the commercial plane. Cabin crew is take care passengers in the plane.
Business class offers a less personalized experience.

eyesfoto/Getty Images

While first-class passengers often get personalized experiences and are greeted by name, business-class flyers shouldn't expect the same level of attention.

"Business class is about efficiency. It's a comfortable seat where you can sleep or work," Ott said.

Staff members serve dozens of people in business class, while first-class cabins typically seat fewer than 10 passengers, he added.

"There's a lot of work that goes into all those meals and drinks," Ott said. "So if you're looking for an over-the-top experience, then first class is where you can expect staff to make the flight awesome. And that's what you're paying for."

Don't hover over passengers in doored seats
Luxurious seats with doors inside a first-class cabin on a plane
Doored seats offer more privacy for passengers in premium cabins.

jun xu/Getty Images

If you've flown recently, you may have noticed that many business- and first-class cabins have added doors to each seat to give passengers more privacy.

Ott said you shouldn't infringe on another traveler's space to fetch items from overhead bins.

"Don't awkwardly hover over the person because the whole idea of doors is that people can't look in on you," Ott said. "So when you wake up and someone is looking over your space, it's odd."

Don't take up too much overhead-bin space
Empty airplane interior, bag left in overhead bin, side view
Stick to the space above your seat.

Thomas Barwick/Getty Images

BI previously reported that premium-cabin passengers are often entitled to overhead-bin space, and according to Ott, the bins are usually not too crowded. But that doesn't mean you should bring extra bags and put them wherever you want, as Ott has seen many passengers do.

Instead, Ott suggests keeping your limited belongings in the space above your seat.

Read the original article on Business Insider

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