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‘We can’t be at the bottom indefinitely’: Can Britain’s most maligned service station be turned around?

For the second year running, Hartshead Moor East – one half of the motorway services near Leeds that she managed – had been officially declared the worst service station in Britain.

✦ Extractive summary — built from the sources' own reporting•From 1 source•1 min read•Updated November 12, 2026, 5:00 AM UTC
Key points
  • Of all the country’s service stations, which have a sort of aura of shitness to them anyway, theirs was apparently the shittest.
  • And it was among these gathered dignitaries that Gray heard the news she had been hoping, for the previous 12 months, not to hear.
  • It produces gags on Have I Got News For You, punning headlines in the papers, “and finally” segments on local TV channels.

Click here to order In October 2023, at Skelton Lake service station on the M1 south-east of Leeds, Janine Gray received some bad news.

She was surrounded by journalists and leading lights from the transport industry: people from the AA, the RAC, motorway service area chief executives, officials from National Highways.

Additional details
  • Ever since, staff have been on a mission to redeem its reputation The crime issue of the Long Read magazine is out now.
  • This poll, conducted annually by the consumer watchdog Transport Focus, always makes the news.
  • Now Gray and her staff would be subjected to another round of ridicule.

How this summary was made: extractive summary — built from the sources' own reporting. It is drawn only from the reporting of the sources listed below — read the originals for full detail. How we summarize →

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