The unglamorous leadership strategy behind Hilton, the world’s best workplace
1 World’s Best Workplace by Fortune and Great Place To Work for the third time and second consecutive year.
Key points
- On one level, the best leadership strategies can sound obvious.
- We don’t just pick who gets on the Best Workplace list.
- He became CEO of Hilton in 2007 and told me that transforming a fragmented hotel company into a cohesive high-performing culture took years.
And then, when you-know-what hits the fan, it’s about continuing to live the values of the company.” In a world of shorter cycles, faster innovation and an increased urgency to transform and adapt, Nassetta preaches the power of playing the long game.
Additional details
- Running a founder-led tech company like Nvidia is obviously different from managing a people-centric global hospitality company like Hilton.
- It’s determined by data like employee engagement, where Hilton scored 93% in a company of more than 500,000 workers across 9,600 properties.
- “AI, as well as other forms of technology we’ve used, have been tools that we can put in the hands of our frontline team members that help them do their job better, faster, easier.” Is he replaceable?
- “There’s nothing proprietary about it,” says Chris Nassetta, president and CEO of Hilton Worldwide.
- He talks about the need for humility, agility and communicating a “vision in unique and different ways so that people feel part of something bigger than themselves.” And of course he thinks about AI.
How this summary was made: extractive summary — built from the sources' own reporting. It is drawn only from the reporting of the sources listed below — read the originals for full detail. How we summarize →
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