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Telstra apologises after customers mystified by phantom missed call notifications

Telco blames its MessageBank service and apologises for customer confusion Get our breaking news email, free app or daily news podcast Thousands of Telstra users have reported phantom missed-call notifications on their mobile devices with some messages arriving days after the actual phone calls.

✦ Extractive summary — built from the sources' own reporting•From 1 source•1 min read•Updated November 4, 2026, 9:10 PM UTC

Telstra was investigating the cause, which was linked to a technical issue.

The company acknowledged an issue with its MessageBank service on Wednesday but said the issue had been fixed.

How this summary was made: extractive summary — built from the sources' own reporting. It is drawn only from the reporting of the sources listed below — read the originals for full detail. How we summarize →

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