Microsoft services restored to all customers, company says it's 'deeply sorry'
In Australia, they called it it the “Microsoft long weekend” – an outage so pervasive it just about made Friday a write-off at organizations which rely on Redmond’s online services, especially Exchange Online.
Key points
- Service was finally restored to all customers early Saturday morning GMT, according to the company's official Microsoft 365 Status account on X.
- Updated to add at 1300 UTC Microsoft says it's seeing continued recovery progress across affected regions, with "broader improvements now observed in North America and sustained improvements across much of Europe.
- “We’re continuing to pursue multiple workstreams to pinpoint the underlying cause of the traffic influx and advance the recoverability of the backend servers,” Microsoft wrote.
The software giant said the outage impacted Microsoft 365 services “that interact with Exchange Online and email services.” Services that don’t need Exchange Online remain functional.
US tech giant Microsoft says it has fixed problems that led to a global outage of its services.
Additional details
- Microsoft’s latest status update doesn’t suggest this will be over any time soon.
- We’re tracking the results of this approach to verify the servers are showing the anticipated recovery and performance intended.” Hopefully, Australia and other countries in nearby time zones won’t be the only ones to get an unscheduled long weekend.
- "As infrastructure stabilizes, we're still draining queued messages and rebalancing traffic, so customers may see improved sign-in/access while delivery and processing continue to catch up," it writes on its status page.
- Around 0600 UTC on Saturday, the company posted: "We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions.
- The glitch severely disrupted online communications in businesses and governments for more than 24 hours.
How this summary was made: extractive summary — built from the sources' own reporting. It is drawn only from the reporting of the sources listed below — read the originals for full detail. How we summarize →
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