‘I’m in the trenches’: The payroll processor on her own front line
But she has also tried to stay on her own front line, spending a quarter of her time with customers, which include Marriott, the Mayo Clinic, PepsiCo, and the Transportation Security Administration.
Key points
- And she says that sharing their positive and critical feedback with her staff has been equally important.
- UKG, formed in 2020 from the merger of Ultimate Software and Kronos, provides HR services and workforce management technology to organizations employing 65 million hourly and frontline workers in industries including retail, healthcare, and manufacturing.
- But she has struck partnerships with the likes of Anthropic and OpenAI, seeing opportunities to “give the worker agency” with AI-powered tools that let them plan schedules around their childcare, or volunteer for overtime when they need to earn extra money.
The Signal Insight Jennifer Morgan, who became the first female leader of a DAX-listed company when Germany’s SAP named her co-CEO in 2019, now leads a US business processing $1 trillion of payroll data each year.
Additional details
- Morgan’s pitch to employers is that pairing these tools with data-driven insights into wages, absenteeism, and inefficiencies in schedules can cut billions of dollars from corporate America’s $1 trillion-a-year attrition bill.
- Oh, and by the way, here’s my school schedule; schedule around this.” Or workers who need access to their pay before [their] paycheck arrives; one of our customers [who offered early “earned wage access” saw] the retention for people who took advantage of that was 14% higher.
- I love having a board with both investors and operators, because operators understand all the nuance and all of the intended and unintended consequences of what could happen if I do X or if I do Y.
- Morgan’s strategy is to reposition UKG from a provider of administrative support tools to a “workforce intelligence hub” that uses shift data to inform operational decisions in real time.
- Since arriving in 2024 from Blackstone, one of UKG’s private equity owners, Morgan says she has not seen those jobs become much more vulnerable to AI disruption.
How this summary was made: extractive summary — built from the sources' own reporting. It is drawn only from the reporting of the sources listed below — read the originals for full detail. How we summarize →
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