Jamie Dimon says to quit if you don't like his RTO demands. Some of his tech workers might do just that.
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Getty Images; Jenny Chang-Rodriguez/BI
- JPMorgan Chase has spent billions to become a technology-driven bank.
- Now, due to the bank's RTO stance, some of its tech workers are considering leaving.
- Recruiters and insiders lay out how its policy could spell trouble for retaining its top tech talent.
Anthony has never been interested in attending town halls, but when texts started rolling in about his top boss' remote work diatribe, it was too much for the technology vice president to ignore.
An IT employee named Nicolas Welch had questioned JPMorgan Chase CEO Jamie Dimon while he was visiting an office in Columbus, Ohio, about leaving some return-to-office decisions up to managers. Dimon launched into an expletive-laced response, in which he complained about employees not paying attention on Zoom and that there's "not a goddamn person" he could get a hold of on Fridays.
The audio of the exchange went viral. It also struck a nerve, and now some employees are considering leaving, teaming up to influence work policy, or, like Anthony, entertaining job offers from rival banks.
"Jamie Dimon's like, 'Well, hey, if you don't like it, you know where the door is.' Yes, we do," said Anthony, which is a pseudonym to protect his identity since he was not authorized to speak about internal matters. "And that's going to impact him. He's going to lose some good people."
JPMorgan has long prided itself on being a tech-driven bank, with a $17 billion IT budget and nearly 60,000 technology workers. To stay ahead of its rivals and keep clients engaged, it funds research and development across cutting-edge technologies, such as artificial intelligence, quantum computing, and crypto.
Business Insider spoke with two recruiters and five JPMorgan employees, four of whom requested anonymity for fear of losing their jobs, who said the bank's unpopular RTO mandate could spell trouble for the bank's ability to retain and attract tech talent. While Dimon has espoused the merits of in-person collaboration, support for the RTO plan was scarce among those interviewed by BI.
As the March 3 expiration date for hybrid work approaches, Dimon has said he's aware that his hardline stance could push some employees away and is fine with that attrition.
"I completely respect people that don't want to go to the office all five days a week. That's your right. It's my right. It's a citizen's right," Dimon said in a CNBC interview Monday. "But they should respect that the company is going to decide what's good for the clients, the company, etc., not an individual."
As 70% of the bank's 317,233 employees are already in the office five days a week, technology workers are part of the contingent still working one or two days at home.
The battle for technical talent β which tends to be industry-agnostic β was long fought using perks, with companies providing lavish extras like fancy food, massages, and even paid family planning services to keep workers happy and attract new ones. With many of those falling away as companies focus on cost cutting, recruiters say hybrid work is emerging as the strongest benefit a company can offer.
Ryan Mazza, who runs the New York office of the financial-talent search firm Selby Jennings, said he had "no doubt" that there would be talent attrition among companies that impose a five-day RTO. "There will certainly be a competitive disadvantage for those companies," he said.
Companies with flexible working policies have quickly distinguished themselves from the wave of their competitors pulling employees back to the office. Spotify plastered its message on a Times Square billboard in early January, saying its employees aren't children and it was sticking with remote work. Citigroup CEO Jane Fraser maintained her pledge to hybrid work this month, as did the fintech Revolut.
Welch, the tech operations analyst who triggered Dimon's testy comments, said the town hall roused employees rather than quieted them. The RTO decision has pushed some workers to explore the possibility of a union and organizing a unified response.
"People are absolutely emboldened. I don't know fully what that means yet," he said.
JPMorgan declined requests for comment.
Tech behemoth of Wall Street
JPMorgan's technology footprint is massive by a few measures. The bank employs about 44,000 software engineers globally who run more than 6,000 applications and manage about an exabyte (1 billion gigabytes) of data. That engine of people, systems, and data has helped the bank bring in record financial results, with its net income rising to $59 billion for 2024.
The bank also has big AI ambitions, with Dimon saying he has no intention of losing the AI arms race to disruptors. It has created a robust AI research department led by a former Carnegie Mellon researcher, Manuela Veloso, and has earned the top spot on the Evident AI Index, an independent benchmark for AI adoption and performance in finance.
Mike Mayo, a Wells Fargo analyst who regularly grills Dimon on earnings calls, last year called JPMorgan the "Nvidia of banking," commenting on its tech spend outpacing that of any other bank.
Reputation and prestige only go so far, said Deepali Vyas, the global head of the data, AI, and fintech practice at the headhunting firm Korn Ferry. She said she'd seen other companies fail to hire cloud, data, and AI talent purely because of their return-to-office policies.
"The challenge for banks is that top tech talent has options," Vyas said, adding: "If firms insist on a rigid in-office structure without a compelling trade-off, they risk losing talent to more agile, innovation-friendly environments." Vyas added that she knew of a very senior-level managing director within JPMorgan's corporate and investment bank who told her they're considering quitting because of the return to office.
A JPMorgan executive director overseeing data scientists and data engineers, a key hiring area for the bank and its AI ambitions, said he's worried about losing talent to the in-office order.
"Taking away a hybrid schedule, I honestly think, shrinks our talent pool even more," the executive director said. "I wonder how many people were already on the fence in comparison to other opportunities but now said, 'Forget this. I don't want to be forced into an office.'"
While JPMorgan made headlines with its return-to-office policy, remote work has steadily tightened across corporate America. Wall Street bosses such as Goldman Sachs' David Solomon and Citadel's Ken Griffin pulled workers back to the office in 2021. Big Tech companies, including Amazon, Dell, and AT&T, have more recently piled into the effort.
Selby Jennings' Mazza said he's already seeing pay demands increase for finance-sector jobs over the industry's return to office. Tech workers who are considering these jobs are demanding $5,000 or $10,000 in added pay to cover childcare or offset commuting costs, he said.
While some JPMorgan employees, including Anthony, are already in talks with prospective new employers, recruiters said they didn't see a mass exodus of talent coming overnight as today's tech job market favors employers.
Down the line, though, the bank's RTO demands and execution could come back to bite it.
"Once that turns, even if the pendulum starts swinging just a little bit the other way, and this includes JPMorgan and all those other guys," Korn Ferry's Vyas said, referring to Amazon, Dell, and Salesforce, among others, the top performers "will be the first people that leave for that benefit."
'Rushed and unplanned'
Questioning one of the most powerful people on Wall Street has raised Welch's profile within JPMorgan. Welch, who supports network equipment inside Chase branches, joked he's going to have to buy a wrist brace for the number of high-fives he gets walking down the hall. A stranger even gave him a mockingjay pin, a nod to the dystopian "Hunger Games" movie series wherein the pin becomes a symbol of rebellion.
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Nicolas Welch
A story about Welch getting fired before the move was rescinded, reported by Fortune, has caught the attention of other employers. He said he'd received multiple job offers in the past week. It's a moot point: "Why would I want to work somewhere else? Chase is the best," he said.
But Welch, who works three days a week out of JPMorgan's Polaris campus in Columbus, is still a critic of the firm's plans. One reason is that he advocates for a hybrid schedule for employees like himself who help care for family members.
"I live with my mom. She is 68. She can't reach the top shelf," Welch said. "She needs help with stuff, and I'm here to do that, you know? I can turn around and go do a thing and come back to work. Why wouldn't I want to do that?"
Home to more than 19,000 employees across 13 buildings, Polaris also boasts the fourth-highest-grossing Starbucks. The campus has been key to several tech initiatives, like overhauling its deposit system on the public cloud and developing edge cloud computing for faster data analysis.
Employees BI talked to said that offices didn't have enough desks, parking, or conference rooms and that office cafΓ©s wouldn't be ready for the increased RTO traffic.
In the January memo about the call back to the office, the bank's operating committee acknowledged that not all office locations would be ready for the March 3 deadline and said more information would be shared by the end of the month. The committee added that some offices had capacity restraints and timelines for those would become available on a location-by-location basis.
But as of late February, many workers said they were still waiting for an update. For example, Polaris-based staff have yet to be told when they'll be called into the office.
The "messaging feels rushed and unplanned," the data executive director said.
Meanwhile, one analyst whose office permanently closed during the pandemic and was designated a fully remote worker has been left in the lurch about whether they'll have a job in March.
"I've only been told that it's business as usual until I'm told otherwise. I was, however, advised by my manager as a friend to consider putting feelers out for new roles elsewhere," the analyst said.
Despite these uncertainties, many have been given their marching orders, and some question: What's the point?
"Just because you bring people back into the office doesn't mean you're not going to have Zoom calls," a software manager in Ohio said. "The whole collaboration thing is utter bullshit in my mind because I'm still going to be getting on Zoom calls. The only difference is, two of the people I'm on Zoom calls with might be sitting right beside me," the technologist, who works with people in Texas and Singapore, said.
Putting gasoline on a fire
The aftermath of the RTO rollout has stoked a fire within some JPMorgan employees to unionize.
"They anticipated this was coming," Nick Weiner told BI about JPMorgan employees' RTO expectations. Weiner is a senior campaign lead for Communications Workers of America who has led the effort of some 25 Wells Fargo branches in unionizing. He told BI that he had been in touch with JPMorgan workers for a similar effort.
"The way he did it helped to really put gasoline on this fire," Weiner said of Dimon's town hall comments. Dimon has since said that he shouldn't have sworn.
A petition against the in-office policy has garnered more than 1,700 signatures, and an internal Signal group counts about 200 members. Dimon said in the town hall he didn't care about how many people signed the petition, but that hasn't deterred workers.
Welch participated in a meeting last week with other JPMorgan employees to learn more about the basics of the unionizing process, not because he dislikes his employer β "even after cussing at me, I arguably have more respect for him," Welch said of Dimon β but because he loves it.
"A union is such a difficult thing to kind of even get going, but we love our jobs so much just in general that we're going to do that," Welch said. "We want to be heard. And these draconic orders are so unlike what we've worked in. It's so unlike what we've dealt with."