AWS wants to make your call center interactions less painful
1 December 2024 at 20:00
Slowly but surely, Amazonβs AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which launched back in 2017. Today, companies like Air Canada, Dish Network and U.S. Bank use the platform for their customer service needs. At its annual re:Invent [β¦]
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