• Amazon is delaying full RTO for some employees due to office capacity issues.
• The policy required employees to work from the office five days a week, beginning January 2.
• Amazon has encountered workspace capacity issues in the past.

Amazon is delaying the start of its strict new RTO policy for some employees because the company doesn't have enough office space in certain locations, Business Insider has learned.

The company's real estate team recently started notifying employees that they can continue following their current in-office guidance until workspaces are ready with delays stretching to as late as May, according internal Amazon notifications viewed by BI.

Impacted locations include Atlanta, Houston, Nashville, and New York, the notifications showed. An Amazon spokesperson said buildings will be ready for the majority of Amazon employees by January 2.

Earlier this year, Amazon ordered employees to start working from the office five days a week. beginning January 2. The company has said this will improve collaboration and bring other benefits. CEO Andy Jassy, in a memo announcing the mandate, said Amazon the decision to "further strengthen" its culture and teams.

Some staff were upset by the change and have argued that remote work provides more flexibility. The policy five-day-a-week policy is stricter than at some Amazon rivals and, by some accounts, stricter than Amazon's office-work policy before the pandemic.

This isn't the first time office capacity constraints have delayed Amazon's RTO plans. When the company last year ordered employees to start working in the office at least three days a week, many of its buildings weren't ready to accommodate all of those employees.

In internal guidelines viewed by BI, Amazon told employees when the new five-day RTO policy was first announced in September that they should plan to comply by January 2 whether or not they have assigned workspaces.

"For the vast majority of employees, assigned workspaces will be available by January 2, 2025," the guidance stated. "If your assigned workspace isn't ready by January 2, we still expect everyone to begin fully working from the office by that date."

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• On an analyst call, Marc Benioff described an injury he sustained recently while on a trip to Fakarava.
• The Salesforce CEO brushed off the incident and highlighted early traction for Agentforce.
• Wall Street sees Agentforce's success as crucial for Salesforce's growth.

There's nothing like an AI-powered stock surge to take your mind off other problems.

Late on Tuesday, Salesforce CEO Marc Benioff described a painful injury he sustained recently while visiting Fakarava, a remote atoll in the Pacific Ocean.

"Everybody knows I've been wearing a boot because I ruptured my Achilles on a scuba-diving trip to Fakarava, which is an incredible place in the Tuamotus in French Polynesia, for my birthday," he said during an earnings conference call with analysts.

Benioff brushed it off swiftly, though.

"I'm sure we all know the international motto of Fakarava, which I have close to my heart, which is 'I don't give a Fakarava,'" he joked.

The CEO has reason to be in a buoyant mood. Salesforce stock jumped 9% to a record on Wednesday.

The company's $9.44 billion third-quarter revenue was up 8% compared with the same quarter last year, beating Wall Street expectations.

More importantly, Benioff shared some early signs of positive traction for Salesforce's latest AI product, Agentforce, which helps customers design AI agents.

The CEO said Salesforce "delivered" 200 deals for this new generative-AI offering after it became generally available in the last week of the quarter.

This is a far cry from the challenges Benioff grappled with back in 2022. It was two years ago nearly to the day that Salesforce announced Bret Taylor, the co-CEO and likely successor to Benioff, would step down. Activist investors, including Starboard Value, were pushing Salesforce to improve profit margins.

"This call is the two-year anniversary of our transformation," Benioff said on Tuesday's call. "It's been a financial transformation, and it's been a technology transformation."

Benioff pointed to AI investments over the past two years, the integration of its core customer-relationship-management platform, and the increase in the number of engineers at the company.

In an October presentation, Starboard said Salesforce had significantly expanded operating margins and improved growth, but it added that the company could "continue to become more efficient and more profitable." Starboard also said Agentforce had the potential to improve revenue growth.

Benioff boasted that Agentforce had an "incredible" pipeline of future transactions, but Salesforce still needs to prove it can get customers to buy the product, which has been a challenge for many generative-AI tools so far.

Benioff touted what he called Salesforce's "unfair advantage" over other generative-AI tools because Agentforce is grounded on customer data, such as purchases and returns.

He also took the latest in a series of recent jabs at Microsoft's generative-AI assistant, Copilot, calling it a "repackaged ChatGPT," meaning a derivative of the chatbot made by Microsoft's partner and competitor OpenAI. A Microsoft executive recently responded to Benioff's jabs in an interview with Business Insider, saying, "History tells us that when competitors talk about you, it's because they're behind."

In written remarks after the Salesforce earnings call on Tuesday, the Third Bridge analyst Charlie Miner said Salesforce needed a transformative catalyst such as Agentforce to overcome the risk of "sliding into the stagnation typical of a mature, legacy software platform."

"Despite Salesforce making AI its defining narrative, the true turning point hinges on Agentforce execution and adoption," Miner wrote. "If it proves to be an AI winner and delivers as a revenue driver, Salesforce's business could see a significant leap forward as early as mid-2025."

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• Microsoft released tools to address security issues with its AI assistant Copilot.
• Copilot's indexing of internal data led to oversharing of sensitive company information.
• Some corporate customers delayed Copilot deployment due to security and oversharing concerns.

You know when a colleague overshares at work? It's awkward at best.

Microsoft's Copilot has been doing an AI version of this behavior, which has unnerved corporate customers so much that some have delayed deploying the product, as Business Insider first reported last week.

Now, the software giant is trying to fix the problem. On Tuesday, Microsoft released new tools and a guide to help customers mitigate a Copilot security issue that inadvertently let employees access sensitive information, such as CEO emails and HR documents.

These updates are designed "to identify and mitigate oversharing and ongoing governance concerns," the company explained in a new blueprint for Microsoft's 365 productivity software suite.

"Many data governance challenges in the context of AI were not caused by AI's arrival," a Microsoft spokesperson told BI on Wednesday.

AI is simply the latest call to action for enterprises to take proactive management of their internal documents and other information, the spokesman added.

These decisions are controlled by each company's unique situation. Factors such as specific industry regulations and varying risk tolerance should inform these decisions, according to the Microsoft spokesperson. For instance, different employees should have access to different types of files, workspaces, and other resources.

"Microsoft is helping customers enhance their central governance of identities and permissions, to help organizations continuously update and manage these fundamental controls," the spokesman said.

Copilot's magic — its ability to create a 10-slide road-mapping presentation, or to summon up a list of your company's most profitable products — works by browsing and indexing all of your company's internal information, like the web crawlers used by search engines.

Historically, IT departments at some companies have set up lax permissions for who can access internal documents — selecting "allow all," say, for the company's HR software, rather than going through the trouble of selecting specific users.

That never created much of a problem, because there wasn't a tool that an average employee could use to identify and retrieve sensitive company documents — until Copilot.

As a result, some customers have deployed Copilot, only to discover that it can enable employees to read an executive's inbox or access sensitive HR documents.

"Now, when Joe Blow logs into an account and kicks off Copilot, they can see everything," said one Microsoft employee familiar with customer complaints. "All of a sudden Joe Blow can see the CEO's emails."

Are you a Microsoft employee or someone else with insight to share?

Contact Ashley Stewart via the encrypted messaging app Signal (+1-425-344-8242) or email ([email protected]). Use a nonwork device.