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I upgraded to a premium-economy seat on an 8-hour flight. It was so worth the extra $200.

A Neos plane on a runway
Neos is an Italian airline.

Fabrizio Gandolfo/SOPA Images/LightRocket via Getty Images

  • I took an eight-hour flight with Italian airline Neos from New York to Palermo.
  • I booked a one-way premium-economy seat for $200 more than a regular economy seat.
  • Lounge access, tasty food, and a comfy seat made my premium upgrade worth the extra money.

When it comes to flying, I usually just take my seat in coach.

However, while purchasing a Neos flight for my September trip to Sicily, I noticed it would only cost me an extra $200 to upgrade from coach to premium economy.

Since my flight was overnight and fairly long at eight hours, I decided to book it.

Here's what my experience was like flying in premium economy with the private Italian airline.

Getting access to the Air France Lounge was a huge perk of my ticket

Air France Lounge at JFK with leather seating and tables
My premium economy ticket allowed me to use the Air France Lounge at JFK

Allison Tibaldi

I arrived at John F. Kennedy International Airport at 2:30 p.m. for my 5.pm. flight and headed to the dedicated check-in for premium-economy passengers, where there was no wait.

Unfortunately, Neos doesn't participate in TSA PreCheck. Although it was annoying to have to remove my shoes, the general TSA line moved fairly quickly.

I was really excited that my premium-economy ticket allowed me to access the swanky Air France Lounge before my flight.

Square bowls with lettuce, tomato, and other salad toppings at salad bar at the Air France Lounge at JFK
The salad bar at the Air France Lounge was full of produce.

Allison Tibaldi

It was spacious, with dozens of tables and comfortable seats. The complimentary buffet had an array of hot and cold dishes, including an entire salad bar.

A pour-it-yourself bar was stocked with complimentary wine and hard liquor.

Air France lounge at JFK's bar area with spirits, wine, and empty glasses
The Air France Lounge has a bar with unlimited drinks.

Allison Tibaldi

The lounge WiFi worked like a charm so I was able to catch up on email as I noshed.

On board, I had a roomy seat and lots of perks

Author Allison Tibaldi sitting on her seat in premium economy
My premium-economy seat felt quite spacious.

Allison Tibaldi

Neos doesn't have a business class, which makes premium economy its most upscale service. So, premium-economy passengers were the first to board, and the process went smoothly.

The plane was a 787-9 Dreamliner with a 2-3-2 seat configuration and 28 premium-economy seats in the front.

I found plenty of overhead space for my carry-on and sat in an aisle seat in a row of three. A pillow, blanket, and a toiletries bag with socks, lip balm, and hand lotion were waiting for me when I sat down.

My leather seat had an adjustable head and footrest, a touchscreen I could use to watch movies, and a USB socket for charging my personal electronic devices.

Shortly after I sat down, a flight attendant offered me a choice of water or prosecco. An hour after takeoff, they handed me a hot towel.

Not long after, I was served a bowl of warm nuts followed by a first course of smoked salmon on a bed of lettuce sprinkled with olives and yellow baby tomatoes with rolls.

Smoked salmon with lettuce, tomatoes, next to glass of wine, rolls on plate, tiny salt and pepper shakers, and butter,
Dinner on board started with smoked salmon.

Allison Tibaldi

I appreciated that my meal had some nice touches: a tiny bottle of olive oil, individual salt and pepper shakers, and a linen napkin.

For the main course, I could choose between pasta or fish. I selected the latter, which was white and flaky and served with whipped potatoes.

A complimentary glass of Sicilian white wine from the Etna region paired well with my meal. Chocolate cake was on offer for dessert.

After dinner, I still had six hours of flight time left. I put on my eye mask and tilted my seat back as far as it would go โ€” although it wasn't a full recline, it was comfortable enough to allow me to sleep for four hours.

I woke up to the smell of coffee brewing and had a tasty in-flight breakfast of yogurt, cut-up fruit, and a warm croissant.

We arrived in Palermo on schedule just after 7 a.m.

Premium economy was worth it

Overall, my premium-economy experience was worth the extra $200.

I got a spacious seat plus a host of perks that made my flight much more enjoyable. Although I'd hoped for an even roomier seat, I was still pleasantly surprised with the upscale service, excellent dinner, and access to an airport lounge.

I wished I had booked a premium-economy seat for my daytime flight home. If the price is right, I'll book premium economy the next time I fly Neos, too.

Read the original article on Business Insider

Delta takes a jab at Spirit and says it soon expects more profit from premium seats than economy

Delta One and Sky Priority signs.
Delta is hard focused on ramping up its premium offerings to generate more revenue.

Taylor Rains/Business Insider

  • Delta Air Lines is focusing on premium cabins to boost revenue and outpace economy sales.
  • The premium demand is driven by millennials willing to spend more for an elevated experience.
  • Delta's president suggested budget carrier Spirit failed because it was too focused on low fares.

Delta Air Lines believes a premium-focused strategy is the secret sauce to success, as outlined during its Investor Day in Atlanta on Wednesday.

President Glen Hauenstein said that premium demand is soaring thanks to millennials willing to pay more for an elevated experience. As such, premium seats โ€” currently about 30% of Delta's inventory โ€” will be a majority focus of any added capacity next year.

By 2027, the airline expects to make more money from premium seats than those in economy.

Hauenstein said focusing on the premium market will help Delta win against budget carriers that depend on low fares to lure in customers.

"I think [post-pandemic demand] had a very different impact on the carriers that were supplying premium products and services, which had a little bit of a downdraft, versus those who were just focused on price that had an incredible cliff to fall off of," he said. "I think we've seen that manifest itself in the bankruptcy we saw filed this week."

Hauenstein is referring to Spirit Airlines' filing for Chapter 11 bankruptcy on Monday. The low-cost airline has not posted a full-year profit since 2019 and has been forced to lay off staff and sell $500 million worth of planes to stay afloat.

United Airlines CEO Scott Kirby said in a June podcast that passengers prefer experience over low fares and that budget airlines may go out of business without making quality changes.

Breeze Airways CEO David Neeleman gave Business Insider a similar take in November, saying low-cost carriers should stop nickel-and-diming their customers.

Spirit and Frontier have bent to modern flyer expectations. Both overhauled their business models this year to offer more premium perks, such as extra legroom and business-class-like seats. They've also dropped most change and cancel fees.

Delta's presentation on Wednesday set the tone for the coming months, as airlines continue to struggle with high costs driven largely by inflation and labor, which have weighed on profit margins.

While the investments may take years to show full potential, at least in the near term, Delta CEO Ed Bastian has welcomed president-elect Donald Trump as a "breath of fresh air" as opposed to what he described as government "overreach" under the Biden Administration.

Delta's stock price was down about 2% after Wednesday's Investor Day and is up about 57% year-to-date.

Delta is doubling down on premium seats

Delta's premium cabins, including premium-economy upgrades, Delta One business class, and domestic first class, have long been profit drivers. So far, adding more of the expensive seats has been a boon to its bottom line, and it's showing no signs of letting up.

Delta said its Airbus A350-1000 aircraft will be introduced with about 50% premium seats, for example, while the airline plans to add lie-flat business class to A321neo jets.

This all comes after Delta had higher-than-expected earnings in the third quarter, largely anchored by premium seats, even though it was dinged by a costly CrowdStrike outage.

From July through September, Delta generated $5.3 billion in premium revenue compared to $6.3 billion for the economy cabin despite premium taking up less cabin real estate.

Hauenstein said Delta's biggest opportunity to add premium products and services is in the international market, where he said there is short supply but high demand.

He said that increase would come from retiring Boeing 767s, adding new A350-1000s, and reconfiguring existing A350-900s with more Delta One seats.

While executives didn't further discuss the previously hinted-at "business-class-lite" product that would unbundle business class, letting flyers buy only the seat but not other perks like lounge access, Hauenstein said there's revenue opportunity in segmenting premium economy and domestic first.

"That's where a huge revenue base is, and segmentation of that revenue base would potentially drive a significant improvement to the bottom line," he said.

Read the original article on Business Insider

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