• I recently stayed at the Four Seasons Jackson Hole, a luxury ski-in, ski-out resort.
• My 550-square-foot room had a private balcony overlooking the slopes.
• I thought the room's luxury cabin vibe seemed like an ideal accommodation for a skier.

If I ever take a ski trip, I want to retire to a cozy room with cabin vibes and luxury touches. Ideally, it would be in a slopeside, five-star hotel.

Perhaps the Four Seasons Jackson Hole would fit the bill. In September, I spent one night at the ski-in, ski-out resort.

Although the mountains were not yet covered in snow, my room — which has a starting rate of nearly $1,000 a night during the winter ski season — seemed like a peaceful place to rest after an active day of gliding through powder.

When I arrived at the Four Seasons Jackson Hole on a muggy day in early September, I imagined it covered in snow.

The 63-year-old hotel chain has a luxurious reputation and 133 locations worldwide, each designed to reflect its destination.

"There's a sense of place at every Four Seasons," Kim Cole, the director of public relations for the Four Seasons, told Business Insider.

Cole added that the company describes the Jackson Hole location's aesthetic as "modern mountain chic," catering to hikers, bicyclists, and skiers in the winter.

After checking in, I explored the room with the typical peak-season guest in mind.

The hotel has 106 guest rooms and 18 suites. The starting rate is $525 in the offseason and $995 in the peak winter season. BI received a media rate for a one-night stay.

There are also 31 Resort Residences on-site, built to serve large groups. These residences have kitchens and as many as five bedrooms. Starting prices range from $4,200 to $11,000, depending on the season.

Cole told BI that in the winter, guest rooms are typically booked with active guests who participate in winter sports, so I imagined how the room would feel as a skier.

I thought my 550-square-foot room blended traditional cabin nostalgia with midcentury modern luxury.

My room had a king-sized bed, a full bathroom, and a private balcony.

Renovated by Wimberly Interiors in 2022, the guest rooms were designed to bring the outside in, with metal accents, stone finishings, and a soft, earth-toned color palette. This nature-inspired trend, known as biophilic design, gained traction in 2024.

The bed was plush with warm, fluffy bedding and dense pillows.

The king-sized bed sat between mixed material nightstands with edgy lamps contrasting classic wooden shutters.

With one king-sized bed, the room sleeps up to three adults (or two adults and one kid). The room can also be arranged with two double beds, increasing the maximum occupancy to four adults (or two adults and two kids).

The nature-inspired headboard was a mesmerizing statement piece.

The headboard was the standout piece in the room. A cherry wood frame juxtaposed a bright, white image, giving it a midcentury modern look.

The image was a textured carving of trees that I could feel when I brushed my fingers over the branches. A light bar glowed beneath the board, making it easier to see the details of the monochrome image.

The bed was so comfy that I didn't want to get up — and with smart controls on the in-room tablet, I didn't have to.

The tablet on the nightstand served as the room's control center, commanding everything from the TV to room service. This amenity was added in the 2022 remodel.

The tablet would be especially handy after an exhausting day on the slopes.

The other nightstand held an eclectic shelf of books with a warm white color palette.

Few things are more relaxing on a snow day than cozying up with a good book.

Luckily, my room had a small selection of biographies, historical literature, and novels ranging from realistic fiction to young-adult fantasy.

Publishing dates for these books ranged from 2003 to 2020, but I thought they looked much older. They were all sleeveless with a white or off-white binding.

Across from the bed, a large TV was mounted above a stone fireplace.

Rustic drawers were to the left of the fireplace, while a modern sitting area was on the right.

I noticed all the seating in my room was soft and cushy, which seemed ideal for sore bodies after an active day.

The room also had a private bar with gold trimmings.

The bar had an espresso machine, neutral-toned ceramic mugs, and Four Seasons branded water.

Beneath the bar, a cabinet hid the mini-fridge. It was stocked with alcohol and snacks like peanut M&Ms and gummy bears, which were available for an extra cost.

In the marble bathroom, the oversize tub had a bendy shower head that made me feel like I was in a spa.

The bathroom had complimentary Le Labo toiletries.

The bathroom felt large, with a double sink vanity, a sizable shower, and a separate toilet room.

The mirrors and vanities were replaced by Wimberly Interiors in 2022.

Across from the bathroom, a spacious walk-in closet held bathrobes, a safe, and some classic, upscale amenities I've only seen in ultra-luxury hotels.

I spotted old-school amenities like a shoe horn and shine brush, which I've seen more often in high-end European accommodations than in the US.

The ample size of the bathroom and closet made the room suitable for up to four guests.

The private balcony seated one on a comfortable lounge chair.

I spent some time on the deck, but since I imagined it would be less enjoyable in the cold, I appreciated that there were sliding glass doors to enjoy the view without the low temperatures.

Out there, I had a view of the ski lifts traveling up and down Rendezvous Mountain.

From the balcony, I spotted the slopes towering over the resort's courtyard.

Looking down, I pictured the green courtyard in a blanket of snow as bundled-up skiers got their bearings before hitting the slopes.

• My family's stay at a Mexico resort fell short despite a previous positive experience.
• The resort's lack of a booking system led to long waits for our large group of eight people.
• Mexico's tourism industry is growing, with a shift toward luxury-focused properties.

In August, I traveled from the UK to Mexico for a two-week vacation with my extended family of eight.

We stayed at The Fives Beach Hotel and Residences, an all-inclusive resort in Playa del Carmen that has five pools, 11 restaurants, and a spa.

We previously vacationed at the same resort in 2016 and loved it so much that we decided to stay there again on this trip for my uncle's 60th birthday.

But this time around, the hotel didn't meet all of our expectations and I would now think twice about booking an all-inclusive resort.

Our group of eight collectively paid at least £19,494, or around $25,434, for our two-week package vacation, which included flights from the UK.

Next time, I'd rather spend my money on an Airbnb or a different hotel that can better accommodate large groups.

We got upgraded on the second day

Half of my extended family lives in England, while my parents, my partner, and I live in Scotland.

We each booked the trip separately since we were traveling from different locations and had slightly different budgets.

My partner and I paid £4,394, or around $5,732, for our portion of the trip through TUI, a travel group that specializes in package vacations.

The price included our round-trip flights from Glasgow to Cancún, airport transfers, and our standard room at The Fives Beach Hotel and Residences with all food and drinks included.

Our standard room was supposed to have a king-sized bed, a bathroom, and a shower. But when we arrived, we noticed two single beds with a dresser between them.

We told reception about the issue, and to their credit, we were upgraded to a suite the following day for no extra cost.

Our suite had a king-sized bed, an open-plan living room and kitchen with two flatscreen TVs, and a balcony that overlooked the pool below.

This is the same type of suite that my parents booked, which cost an additional £500, or around $652.

We were delighted with the free upgrade; the resort more than made up for the mix-up.

A disaster dining experience

The resort's restaurants were vast, ranging from Mexican to Italian and Mediterranean food.

During our stay in 2016, there was a booking system for guests to reserve dinner each night. We never had an issue getting a reservation, despite the fact that there were nine of us.

When eight of us returned in August, we found out that the booking system had been scrapped, and guests were now required to show up without a booking.

We were probably impacted more than other guests because we were a large group. Sometimes, we had to wait in long lines, or we were asked to come back later. On one occasion, we had to wait for two hours to get a table for dinner.

We didn't have to wait as long for lunch, but this was because we were often asked to dine separately at two tables of four.

The only meal that presented no obstacles was the breakfast buffet, which was held in a giant restaurant with plenty of tables and staff.

We had paid a lot of money for this trip to celebrate my uncle's birthday. But this situation made my family and I feel like we were an inconvenience or an annoyance to the staff, who seemed to struggle to accommodate us.

A haphazard solution

During the second week of our trip, a staff member asked for feedback on our overall experience. My mom mentioned the issues we'd been having at the restaurants.

To our surprise, the staff member said the resort would make an exception for our group and allow us to reserve tables for the final week of our stay.

Our party was then given a timetable with reservations for dinner each night. We were thrilled by the turn of events.

This was definitely an improvement, but even after we were given the timetable, two of the restaurants completely forgot about our reservations when we showed up for dinner.

We tried ordering room service a couple of times, and we enjoyed it. But we couldn't keep this up every night, as the menu options were limited to mostly fast food and snacks such as pizza and nachos.

It's not unusual for all-inclusive resorts to host large groups such as wedding parties, bachelor and bachelorette groups, or families with children.

With that said, I couldn't understand why this resort would implement a system that worked against larger groups, who would evidently be paying a lot of money to be there.

Mexico ranks among the top 10 most favored tourist destinations worldwide, Miguel Turroco, the secretary of tourism, shared in a Visit Mexico report in June.

The country's tourism industry saw growth of 5.5% in the fourth quarter of last year — almost double the growth of the country's GDP — according to Turroco.

Duncan Greenfield-Turk, CEO of the travel agency Global Travel Moments, tells me that all-inclusive resorts have "maintained their popularity" in recent years, though he noticed a general shift toward luxury-focused properties "as major brands like Marriott and Hyatt expand their portfolios in Mexico."

But for groups who want something different, he recommends renting a property in Puerto Vallarta or Tulum, which he said have "plenty of space and personalized services."

Overall, my family still had a good experience, and we appreciated that the resort addressed our concerns.

I'm not saying I'll never try an all-inclusive resort again, but I won't be returning to this resort or any others without a booking system.

Next time, I'll follow Greenfield-Turk's suggestion to rent a private property that can better accommodate larger groups.

The Fives Beach Hotel and Residences did not respond to a request for comment.