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Ryanair is suing someone it said forced a flight to divert — as it says it will take action against 'disruptive passengers personally'

Ryanair Boeing 737 MAX 8 as seen during taxiing, take off and flying phase in Eindhoven Airport EIN.
Ryanair is Europe's largest airline.

Nicolas Economou/NurPhoto via Getty Images

  • Ryanair is suing a passenger it said had forced a flight to divert, it announced Wednesday.
  • The airline said it paid for 160 passengers' accommodation after the diversion meant an overnight delay.
  • It said it would take action against "disruptive passengers personally."

RyanairΒ announced a clampdown on passenger misconduct as it revealed it was suing someone it accused of disrupting a flight and forcing it to divert.

The budget airline said it wants to claim over 15,000 euros, around $15,500, in damages, having filed proceedings in the Irish Circuit Court.

In a statement issued Wednesday, the airline said it would now take action against "disruptive passengers personally" in a "major misconduct clamp down."

It added it would "continue to take decisive action to combat unruly passenger behavior."

In the statement, it said that the incident occurred on April 9, 2024, on a flight from Dublin to Lanzarote β€” a popular vacation destination in Spain's Canary Islands.

The flight, with 160 passengers on board, diverted to Porto, Portugal, and was delayed overnight, the airline said.

The airline accused the passenger of "inexcusable behavior" but did not elaborate on what they had specifically done.

A Ryanair spokesperson said the incident cost the airline 15,000 euros for overnight accommodation, passenger expenses, and landing costs.

"It is unacceptable that passengers β€” many of whom are heading away with family or friends to enjoy a relaxing summer holiday β€” are suffering unnecessary disruption and reduced holiday time as a result of one unruly passenger's behavior," the spokesperson said.

"This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair's zero-tolerance policy, and we hope this action will deter further disruptive behavior on flights so that passengers and crew can travel in a comfortable and respectful environment," they added.

Read the original article on Business Insider

A stinky flight in every way: The stench of 100 pigs in cargo prompts diversion of a passenger plane and 26-hour delay

KLM Royal Dutch Airlines Boeing 787-10 Dreamliner arrives at Los Angeles International Airport on December 29, 2023 in Los Angeles, California.
A KLM Boeing 787 Dreamliner.

AaronP/Bauer-Griffin/GC Images

  • A KLM flight diverted to Bermuda due to the smell of pigs from the cargo hold.
  • The Boeing 787 was en route from Amsterdam to Mexico City when it diverted.
  • Passengers stayed at local hotels and were ultimately delayed by 30 hours.

A KLM flight made an unscheduled landing when the cabin was filled with the smell of 100 pigs.

The Boeing 787 was flying from Amsterdam to Mexico City last Friday. Data from Flightradar24 shows that six hours into its journey, it diverted to Bermuda, a British Overseas Territory in the Atlantic Ocean.

A spokesperson for Skyport, the firm that runs Bermuda's LF Wade International Airport, told Business Insider the diversion was caused by "the distinctive aroma of 100 pigs traveling in the cargo hold," saying the stench "prompted the flight crew to divert to Bermuda for a fresh-air break."

A KLM spokesperson said that halfway through the flight, "a strong smell caused by live animals (pigs) in the cargo hold reached the cockpit." They added that the flight was diverted as a standard precaution.

The Skyport spokesperson said 259 passengers and crew were processed through immigration and accommodated at local hotels, while the pigs were attended to by a government vet.

"Thanks to excellent collaboration between KLM, Delta Air Lines, and local partners, both our two-legged and four-legged visitors are safe and well cared for β€” even if this wasn't quite the Christmas vacation they had planned," they added.

Skyport shared a video on social media of the pigs being loaded back onto a different plane β€”Β a KLM 777.

According to the spokesperson and Flightradar24 data, the plane was scheduled to leave Bermuda at 9:40 p.m. β€” but ended up departing earlier, at 6:26 p.m.

Landing in Mexico around 9 p.m. on Sunday meant the KLM passengers β€” and the pigs β€” were delayed by around 26 hours.

This diversion comes two weeks after a KLM Boeing 777 had to turn back to Amsterdam while crossing the Atlantic.

The flight from Amsterdam to Suriname experienced a "technical malfunction," leaving passengers with a four-hour flight to nowhere.

Read the original article on Business Insider

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