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Donald Trump has some surprising allies in his war on credit card rates

Photo collage featuring Donald Trump and Bernie Sanders surrounded by falling Credit Cards

Sarah Meyssonnier via Pool; Alex Brandon/AP Images; Alyssa Powell/BI

Sky-high credit-card interest rates are not popular. The idea of capping them, however, is popular β€” which is why politicians on both sides of the aisle are talking about limiting just how high credit-card companies can drive their rates. The issue is making for some perhaps unexpected bedfellows, a potential team-up you wouldn't expect. Such a cap would be a very big deal, shaking up the industry and Americans' access to credit. But just because both sides have hopped onto the idea doesn't mean it will actually happen. That will come down to whether everyone's actually serious about it, and there are reasons to have some doubts.

On the campaign trail, now-President-elect Donald Trump floated the idea of putting a temporary cap of 10% on credit-card interest rates to let people "catch up" on their debt, declaring that "we have no choice" but to do it. Now that he's headed to the White House, the message coming from some progressive voices is basically: OK, go ahead. Sen. Bernie Sanders said on X that he looked forward to Trump "fulfilling his promise" for an interest-rate cap, and reiterated the point in a recent interview with Business Insider. "He said, you know what, credit-card interest rates, which in some cases right now are 20, 25%, should not be higher than 10%. Well, you know what? I agree with that," Sanders said. Sen. Elizabeth Warren is singing a similar tune. "Bring it on," she said in an interview with Politico.

The banks and credit-card companies are not happy about the notion of a rate cap β€” the financial industry has a tendency to set its hair on fire whenever there's a whiff of a threat to a revenue stream. In reaction to Trump's campaign-trail remarks, the American Bankers Association said a rate cap would "result in the loss of credit for the very consumers who need it the most" and push them toward "less-regulated, more risky alternatives including payday lenders and loan sharks."

Matt Schulz, the chief credit analyst at LendingTree and the author of "Ask Questions, Save Money, Make More," said there's "no question" a 10% interest-rate cap would have a significant impact, which could include credit being restricted and rewards being reduced. "But it's always important to remember that the banks have lots of buttons to push, lots of levers to pull to regain revenue," he said.

Perhaps the bigger point here is that in an election year in which people expressed their dissatisfaction with the state of the economy, politicians have identified a salient issue that could seemingly help alleviate many Americans' financial burden. And when there's a seemingly popular solution, a lot of politicians want to hop on board. Focusing on credit-card companies and banks is an obvious move to speak to average people's money-related concerns, whatever your political stripes. Actually delivering that relief, however, is another question entirely.


You probably don't know exactly what your credit-card interest rate, or annual percentage rate, is β€” that's fine; a lot of people don't β€” but if you take a look at it, you might be surprised to see just how high it is. The average credit-card interest rate for new card offers is 24.43%, according to LendingTree β€” up about 10 percentage points from a decade ago. Interest payments are also becoming an increasingly important moneymaker for credit-card companies β€” the Consumer Financial Protection Bureau estimates they earned an extra $25 billion in revenue in 2023 by raising their rates. The margins they're making on APRs on revolving credit, meaning debt consumers carry month to month and don't pay off, are now at a record high.

"Obviously, the interest rates have to respond to changing market conditions, and we've definitely seen that happen. But we've seen that at the same time, they're baking in additional margins into those rates that go toward profit," said Julie Margetta Morgan, the associate director of research, monitoring, and regulations at the CFPB. "It's connected to the use of APRs as a center for profitability."

Margetta Morgan pointed to rewards. While credit-card rewards have typically been funded by interchange fees β€” the small fee a merchant pays every time you swipe your card β€” issuers are using interest rates paid on debt to fund them, too.

"Increasingly, the interchange may not be covering the cost of the reward programs or generating profits that justify the rewards," she said. "And then you can see rewards go from a program to entice people to spend more to drive interchange revenue to a program to entice people to spend more so that they end up revolving and paying interest."

These higher interest rates are also coming at a time when Americans have a lot of credit-card debt. Credit-card balances in the US rose to a record $1.17 trillion in the third quarter of the year, according to data from the Federal Reserve Bank of New York. You can see the problem. And as interest rates increase, it's becoming even more expensive to deal with the debt. Given this double whammy, a lot of people see an interest-rate cap as a solution: Schulz said that in LendingTree's surveys, about three-quarters of consumers supported a cap on credit-card interest rates, and of those who do, two-thirds said they'd support it even if it meant lower rewards. Six in 10 said they would support it if it meant less access to credit for people with not-so-great credit scores.

"It's not hard to understand the frustration," Schulz said.


On its face, a 10% interest-rate cap sounds like a good deal to a lot of consumers, especially at a moment when interest rates are so high. (Seriously, for some retail cards, APRs are in the 30s.) It also sounds like a good idea to populist-minded politicians, from Trump to Sanders. As to what it might look like in terms of policy, it's complicated.

Chi Chi Wu, a senior attorney at the National Consumer Law Center, told me they would "welcome the conversation" about a national interest-rate cap, though she expressed some doubt that Trump was serious about it, given that Elon Musk posted "Delete CFPB" a few weeks ago on X. "I question the sincerity of the Trump team's willingness to protect consumers when one of their key people, Elon Musk, has called for the abolishing of the most important agency protecting consumers' wallets," she said.

Musk aside, Wu said consumer advocates have generally supported rate caps at a national level. High interest rates can make debt impossible to pay off, leading people into a spiral where the amount they owe just keeps growing even as they try to pay it off. This is often true of predatory payday lenders, but it can also apply to credit cards β€” if you owe $5,000 on a store card and pay just the minimum $25 a month, you're in trouble. While some states have caps, lenders are usually able to get around them by setting up shop somewhere else. Banks charge interest rates in accordance with the states they're based in, not where their customers might live. On the other side, banks and credit-card issuers say that a 10% rate cap would ultimately come back to bite consumers β€” high interest rates allow these companies to make up for losses incurred from risky borrowers declaring bankruptcy or otherwise failing to pay back debt, and they say if they can't charge the high rates, they can't take on the risk. If that revenue stream shrinks, the issuers argue they would have to cut back on rewards and stop issuing credit cards to people with low credit scores and low incomes. To some extent, of course, banks will say that because they don't want any threat to any revenue stream. At the same time, a cap would make an impact on their balance sheets, though it's not entirely clear how severe it would be.

An interest-rate cap would likely cause some disruptions, but banks and credit-card companies are very good at figuring out how to make things work and keep growing their businesses.

Natasha Sarin, a law professor at Yale and former counselor to Treasury Secretary Janet Yellen, has been a quite vocal critic of the proposal for a 10% rate cap. In a Washington Post op-ed, she said it would make credit cards harder to get, especially for riskier borrowers who might then turn to payday lenders that get them into even more trouble. She points to the Credit Card Accountability Responsibility and Disclosure Act, which became law in 2009. Among other measures, the law requires issuers to notify customers of interest-rate increases 45 days in advance, limits some fees, and restricts credit-card companies from targeting consumers under 21. Sarin argues that while the CARD Act saved consumers $12 billion a year from the regulations overall, some people were harmed and shut out of the system.

"Certain types of borrowers found that their cost of credit increased and got less access to credit. These were often younger people without credit history," Sarin told me in an interview.

Aaron Klein, a senior fellow in economic studies at the Brookings Institution and former deputy assistant secretary for economic policy at the Department of Treasury under President Barack Obama, echoed the argument that a 10% rate cap is "too low" and would be a mistake. He said he would be more comfortable with a 36% cap β€” the limit for interest rates on consumer loans for active-duty service members under the Military Lending Act. Basically, if that's a good protection for the military, everyone should get access to it. "Thirty-six percent has proven to be a more politically and more sustainable cap for unsecured lending," Klein said.

Of course, there's a lot of space between 10% and 36%. Sanders and Rep. Alexandria Ocasio-Cortez introduced a bill in 2019 proposing a 15% cap, though it didn't get far. Margetta Morgan, from the CFPB, pointed out that credit unions have an 18% rate cap and are able to make it work.

"The data that CFPB has suggests that credit unions have been able to offer credit to a variety of people at or below that cap successfully over the years," she said. "And the big problem that they have is that they actually can't compete with the larger credit-card issuers who have the larger budgets for rewards programs, advertising, and merchant partnerships and pay for that increasingly with high interest rates."

An interest-rate cap would likely cause some disruptions, but banks and credit-card companies are very good at figuring out how to make things work and keep growing their businesses. They've done it before.

After the CARD Act, things were "chaotic" for a while, Schulz said, and one credit-card issuer went as far as to jack up its interest rate to 79.9%. "But then eventually everything settled back down into where we are now and record profits and that sort of thing," he said. "That's probably similar to what we would see if a rate cap hit. There would be a little bit of chaos for a while while banks figured out how to make their money again, and then everything would go forward."

That could include inventing fees β€” where one door closes in fee-land, another door opens. But it could also include a cutback on rewards, which are a regressive mechanism that tends to benefit the wealthy at the expense of the poor. Also, there's no rule saying banks are entitled to a certain amount of profits.


As mentioned, as much as one can debate the policy implications of an interest-rate cap, the politics of it are the primary issue. The central question is how serious politicians in Washington are about making it happen. Nearly every person I reached out to for this story opened with the caveat that they think a 10% cap is not a serious proposal from the president-elect. Consumer advocates say that while, sure, they're delighted to talk about it, just like Sanders and Warren, they do not see Trump putting it high on his priorities list.

When Trump said that, that was pandering with zero forethought and zero commitment.

"Smoking out the false populism of Trump's actual policies, as opposed to his rhetoric, can never be a bad thing," said Carter Dougherty, the communications director at Americans for Financial Reform, a consumer-advocacy group. "That said, color me skeptical that the Trump administration or congressional Republicans will actually try to do something to bring down the high costs of credit cards."

"When Trump said that, that was pandering with zero forethought and zero commitment," Klein said. He added that in 2016, Trump campaigned on implementing an updated version of Glass-Steagall, which separated commercial and investment banking and was repealed in 1999. "Once elected, he immediately moved to deregulate the banks," Klein said.

The Trump transition team did not respond to a request for comment.

A rate cap isn't the only solution to America's ballooning credit-card-debt problem and just how expensive it is to carry debt. The credit system is very complex, and reasonable minds might disagree on what's the right fix. Some consumers may be willing to give up rewards if that means a fairer, less expensive setup; others won't. One could also argue that the required minimum payments on credit cards should be higher so that people don't languish in debt for so long, or that it's actually OK for some people to not have access to endless amounts of credit they have no chance of paying back. Even if immediate action might not be on the table, that politicians are paying attention to the issue at all indicates there's a problem.


Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy.

Read the original article on Business Insider

'It is awful': Gen Z is racking up historic levels of credit card debt

A hand holds several credit cards in front of a big blue dollar sign
Gen Z is racking up credit card debt at a worrying rate.

Getty Images; Jenny Chang-Rodriguez/BI

Timothy Danikowski was ready to start his adult life. After four years in a small college town and a fifth year back at home thanks to the pandemic, he finally moved to Seattle in 2021. Soon after, Danikowski landed a respectable accounting job, moved into his own apartment, and signed up for his first credit card, which he intended to use only for emergencies.

At first Danikowski kept on top of his balance well enough, but soon his compulsive shopping addiction and desire to see the world broke his discipline. "I built up points to travel," he told me. "But when I travel, I want to go shopping, and that's where the spending gets out of control."

In three years, Danikowski has racked up about $15,000 in debt across three cards, one of which has an interest rate of 28%. He makes his minimum payments each month β€” a task that has become much harder since he lost his job this year β€” and tries to resist the urge to keep using the cards, but his balance doesn't budge.

"When it comes to everyday things, I choose comfort over everything else," he said.

Danikowski and many other Gen Zers are rapidly building up credit-card debt. A TransUnion study found that, adjusting for inflation, the average credit-card balance for someone who was 22 to 24 at the end of last year was $2,834, a 26% increase from the average figure for millennials who were the same age a decade ago. The study also suggested that Gen Zers were much more comfortable with credit cards than prior generations were: They were opening more cards, were more likely to fall behind on payments, and were using the cards for more types of purchases. Alev told me Credit Karma data shows Gen Zers are acquiring debt at a faster rate than any other age group. The combination of an increasingly turbulent economy and Gen Zers' desire to make up for lost time via pandemic "revenge spending" has left many members of the generation overly reliant on credit.

"Gen Z really prioritizes fun over finances when it comes to things like eating out, shopping, and travel," says Courtney Alev, a consumer advocate at Credit Karma. "That combined with the fact that they have just had fewer earning years explains why their credit-card debt is growing at a faster rate."

While Gen Zers' overall debt levels are still lower than older generations', young consumers' early reliance on credit cards puts their financial futures at risk. "The financial burdens that Gen Z is facing today can really have long-lasting effects on their lives," Alev says, "including their ability to achieve key milestones, such as delaying big moments like marriage, buying a home, or starting families until they feel more financially secure."


Part of Gen Zers' interest in credit cards is simply the march of technological progress. The digital natives have more payment options than any generation before them, and they've embraced electronic payments and alternative credit methods like digital wallets and buy-now-pay-later apps. Meanwhile, credit-card companies have targeted young people as eager new customers.

There are also some acute financial reasons Gen Zers have been jumping headfirst into the credit pool. Pandemic restrictions, inflation, and high interest rates hit them hard as they were starting their professional careers and getting their financial footing. As young people sought solutions to financial stresses, and as credit-card balances fell, credit-card companies were more than willing to make Gen Zers an offer. The companies made getting credit easier in 2021 and 2022 by allowing people with lower credit scores to access cards for which they previously would have been ineligible. Young people opened credit cards at a faster rate than any other age group during the pandemic.

The temptation to use those cards was strong. Credit Karma found that its Gen Z members' average credit-card debt increased by 3.2% from the first quarter to the second quarter of 2024, while the average debt for millennials, Gen Xers, and baby boomers increased by 2.4%, 2%, and 1.6%. While credit-card balances in the US decreased early in the pandemic, it didn't take long for American consumers to start racking up debt again. Credit-card balances have risen by $396 billion since the first quarter of 2021, a 51% increase.

I couldn't afford to live, but I'm in a new city, and I want to go out and meet people. I called those my fun expenses. I started putting all of that on my credit card.

Some people accumulated credit-card debt in a wave of post-pandemic revenge spending; some were chasing points and rewards. Still others said they racked up big bills because they couldn't afford not to. Regardless of the reasons, it's clear that many Gen Zers are comfortable with their little pieces of plastic.

Danikowski, for example, told me he fell into the credit-card trap after acquiring an American Express gold travel card with a sky-high annual percentage rate. The card let him build up points, which allowed him to continue traveling. "I got so used to this lifestyle I lived for the last three years that it became hard for me to cut back," he says.

Others, like Nico, a 27-year-old advertising strategist, got caught in a post-pandemic spending cycle. After graduating from college in 2020, Nico moved back home with his mom to save money while working remotely. By late 2021, Nico was ready for a change. After he moved to Chicago, he started using his credit card way more. He was struggling to make his $1,100 rent on a $36,000 salary. In addition to paying his bills and making sure he had groceries, Nico was trying to make new friends in the city.

"I couldn't afford to live, but I'm in a new city, and I want to go out and meet people. I called those my fun expenses," he says. "I started putting all of that on my credit card."

Nico kept reaching his credit limit, and the credit-card company kept extending it. Three years later, he has about $20,000 in credit-card debt and a monthly minimum payment of $400, nearly all of which goes toward interest. Landing a higher-paying job has helped him start to get a handle on the debt, he said. He's stopped using the card and tries to make a payment of $700 to $900 each month in hopes of bringing his total down.

Credit proved vital for Emmaline, a 27-year-old web developer in North Carolina, when she had to make ends meet during a career pivot. She racked up $6,000 in credit-card debt while attending a full-time coding boot camp, using the card to to pay for groceries, car maintenance and insurance, and other life expenses. While the card was a lifeline as she tried to set herself up for a successful career, she felt ashamed and worried about her debt, she tells me. For a long time she kept it a secret. This year she finally opened up to family members, who helped her make a plan to pay it down and offered some financial assistance. After spending a few months throwing nearly every penny she had at the debt, Emmaline was able to pay it all off in November.

"I made sure I was only eating beans and leaving myself money for gas," she says. "I let out a tear or two of pure joy and relief when it was finally paid off."


Gen Zers are far from alone in racking up credit-card debt: The total credit-card balance held by US consumers surpassed $1 trillion in 2023. The number of Americans struggling to pay off their loans is also rising. But the particular danger for Gen Zers is becoming so reliant on credit cards so early in their financial lives. Higher debt, Alev says, can lead to lower credit scores that could make it more difficult to pay for things like a house or a car. From March 2022 to February 2024, the percentage of Credit Karma's Gen Z members with subprime credit, meaning a score below 600, rose by 8 points, to 33% from 25%, while the percentage of millennials with subprime credit scores increased by 6 points. Credit Karma said the average Gen Z credit score dropped to 659 in the second quarter from 671 in the first quarter.

Credit-card debt is an invisible problem. You can't see it. It veils you in shame. It eats you like a parasite.

William, a 27-year-old emergency medical technician in Colorado, has about $20,000 in credit-card debt, accumulated over 4 Β½ years. His first job out of college in 2020 came with a salary of $27,000. Struggling to get by, William primarily used his credit card for necessities like groceries, bills, and car maintenance. But when a health emergency kept him out of work for weeks, his balance snowballed. These days, William makes his minimum payment, but nearly all of it goes to interest. He says he once dreamed of moving abroad and teaching English but has accepted that his credit-card debt keeps him tethered to a reliable source of income stateside.

"I'd like to have a family one day and be able to settle down and raise kids, give them a good life," William says. "But that's not something I can do until I have a better hold on this."

It's not clear that Gen Zers' habits will change anytime soon. The Federal Reserve Bank of New York said in August that younger debt-holders were more likely to be delinquent on their credit-card payments than older ones. Falling behind on these payments has given young people a bleak outlook.

"Credit-card debt is an invisible problem," Emmaline says. "You can't see it. It veils you in shame. It eats you like a parasite."

Alev says there are some steps people can take to try to escape credit debt. First and foremost, she cautions people to stay as far away from high-interest debt as possible. She also advises debt-holders to stop using that credit line and make a plan to pay down the debt, such as transferring the debt to a personal loan at a lower interest rate.

Most important, she says, members of the credit-card generation shouldn't bury their heads in the sand. She recommends people create a spreadsheet listing all their debts along with minimum payments, interest rates, and consolidation options.

When William feels suffocated by his monthly payments and interest rate, he can feel tempted to rack up even more debt. "Someone is always willing to give you another credit card," he says.

Danikowski, meanwhile, said feeling hopeless about his debt was pointless. Though he lost his job this year, he still took trips to Europe and New York.

"I know it's not a good decision," he says. "But at least I've gotten to see the world."


Erin Snodgrass is a senior reporter at Business Insider.

Read the original article on Business Insider

Money guru shares 5 ways to set your kids up for financial success — and some tough love will be necessary

A woman holding a baby as the baby puts her fingers into a jar of money labeled "college fund."
Start teaching your kids about money when they're young, says Mark Berg.

Jamie Grill/Getty Images

  • Some parents fear their kids will waste money, sink into debt, and never move out.
  • Teaching personal finance lessons to young children can set them up for success, Mark Berg says.
  • The financial planner tells parents to foster independence in their kids even if it's uncomfortable.

Many parents worry their children will grow up to be bad with money, wind up in debt, and end up moving back home.

Mark Berg, who founded Timothy Financial Counsel in 2000, says there are steps parents can take to avoid that fate.

Here are five of Berg's top tips for setting kids up for financial success which he outlined on a recent episode of Morningstar's "The Long View" podcast.

1. Start with the basics

Parents can start teaching their children about personal finance when they're as young as six or seven, Berg said. They can explain how money works, give their kids an allowance and pocket change for doing chores and odd jobs, then encourage them to save up for a special purchase as a lesson in the rewards of working and delayed gratification, he said.

Limiting spending money also teaches kids about opportunity cost, reinforcing the idea that money is scarce and there are constraints on what they can afford.

Berg said that using physical currency helps kids grasp the concept of money. It's visual, and they can hold it in their hands and hand it over, the veteran financial planner said.

"It really helps them understand the true cost and trade-off" with money, he said, "whether it's buying ice cream or going to the store to buy a toy."

"It's also healthy to say no," Berg added. Families should "not just always give, even if you have the means to do it, because that's not reality."

2. Build good money habits

Once their child receives their first paycheck, parents can explain how much has gone toward paying taxes, and help them budget the rest between buying things they want and saving for college and retirement.

Berg advised opening a checking account for children early on, then getting a credit card as soon as possible to establish a credit history. That can give them earlier access to the bank funding they'll likely need for a big purchase like a first home.

He emphasized that kids should pay off their credit cards as they use them to avoid carrying a balance and paying interest or late fees.

3. No coddling

Parents should aim to turn their grown children into self-reliant adults without delay, Berg said.

"They need to be independent of their parents' lifestyle and creature comforts, and need to work through those hard decisions from an early age of the trade-offs of spending versus saving," he said.

Berg advised parents to stop paying for things like their kids' cell plans and car insurance as soon as possible. He recalled a client whose kids moved back home after college, and they only offered them six months of rent-free living before charging $400 a month for the next six months, then double that for the next six months, and so on. Parents can even give all the rent payments back as a lump sum when their child moves out, he added.

The veteran financial planner suggested parents be up front with their kids about how much they can contribute to their college funds. That can help guide their decisions about what schools they apply to and what financial aid they seek.

Similarly, if parents are paying for a wedding, they should set a clear budget even if it forces their child to compromise between the perfect dress and the ideal venue, Berg said. If they loan the money to their kid to buy a house, they need to be strict in getting repaid, he added.

Letting your teenagers work can help foster independence and good saving habits, teach them to manage their time better and be more efficient with their schoolwork, strengthen their character, and better appreciate their lifestyle as they're partly paying for it, Berg said.

He made an exception to his tough-love approach when it comes to family holidays and similar occasions. "I really think that family time, especially with aging parents and even grandparents, if they're still living, is really a great investment in the family dynamics β€” I think there's a lot of health to that."

4. Do no harm

Berg underscored that parents should never put their children in a tough financial position.

"I'd say the No. 1 principle is don't create a circumstance where your help creates a hurt," he said.

Berg gave the example of buying a home for a child who can't afford the maintenance and property taxes, and said those kinds of purchases "really lose the joy."

5. Pass wealth down early and carefully

"Start in the shallow end and work toward the deep end with your kids," Berg said, encouraging parents to give small amounts to their children over time instead of a lump sum after they die.

Parents could match the money their child makes from a summer job and put that amount in a savings account for them, he said. They could give money each year but earmark it for education or retirement to avoid lifestyle bloat or removing the incentive to work. They might even give a larger one-off amount as a test.

"It really gives you a snapshot, a small example of what their decision thinking will be like when they eventually potentially receive that much, much larger number of an inheritance down the road," Berg said.

"And it gives an opportunity not for the parent to micromanage, but the parent to observe the decisions that they make, be available to have conversations, really help guide and be there on the journey, on the path to help them make good financial decisions."

Read the original article on Business Insider

I got $2,500 for switching to a later flight. Here's how to decide if you should take an offer like mine.

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Credit cards correspondent Katherine Fan looks out the window on a flight
If your flight is oversold, your airline may ask for volunteers to give up their seats. Here's what to know about getting compensation.

Katherine Fan

A few weeks ago in New Orleans, I boarded a flight headed for Austin, my hometown. A few minutes before our scheduled departure time, a gate agent came back on board to tell us our flight was over capacity, and asked for one volunteer who would be willing to stay overnight in exchange for a free hotel night and a $1,600 travel voucher.Β 

My hand was in the air before she finished her statement, and I quickly gathered my bags to follow her off the plane. After a lot of back and forth on the phone, agents at the gate rebooked me on a direct flight for the following day and gave me $2,500 in travel credit instead of the original $1,600. I'm not sure why they increased the offer amount, but I'm certainly not complaining.

I frequently travel alone, almost never check a bag, and usually plan ahead for travel delays, so I often have a lot of flexibility regarding when and how I get from Point A to Point B. I highly value future travel credit, and don't mind changing my plans last minute when my schedule allows for it.

This isn't the first time I've received travel credit in exchange for taking a later flight β€” and it happens more often than you might think. This summer, a woman received $3,550 in overbooked flight vouchers from American Airlines for staying three additional nights in Italy on the airline's dime. And in 2018, a traveler famously received a $10,000 United voucher in compensation for being bumped out of her basic economy seat.Β 

How to get travel credit or compensation for giving up your seat

Peak travel season often coincides with flight snafus from inclement weather or mechanical issues. As the holidays approach, you may find yourself in a similar situation to mine. If your schedule can accommodate a spontaneous change of plans, here's what you should know about volunteering for travel credit.Β 

Understanding bumping and denied boarding

Operating a commercial flight is expensive, so most airlines slightly oversell each flight to compensate for no-shows and last-minute cancellations. The complex logistics typically work out, and most travelers board the flights they book with no issues.

But from time to time, airlines end up with more passengers than available seats on a plane. In my case, for example, most of the travelers on my plane had been rebooked from a previous flight that was canceled due to storms in the area.Β 

When a flight has too many passengers, someone has to go, and the Department of Transportation (DoT) has strict regulations on how airlines must compensate affected customers. Aviation consumer protection guidelines state that airlines must first ask for volunteers before forcing anyone to give up their seats.

Travelers can negotiate compensation

Airlines can offer any amount of money or travel credit in exchange for the inconvenience, and travelers who volunteer their seats can negotiate with the airline for what they want. Whether you'll get what you want depends on how much the airline needs your seat β€” after all, the offer is open to all travelers until the airline's needs are met.Β 

The DoT recommends keeping the following questions in mind:

  • What's the next available nonstop flight with a confirmed seat? If the next option available already has a full standby list, you may end up delayed again without further compensation.Β 
  • Can the airline offer additional amenities such as free food, housing, and transit from the airport to the hotel?Β Β 
  • If you receive a travel voucher instead of cash compensation, when does the credit expire? Does the credit have any blackout dates or restrictions on holiday or peak season travel? And can you use the credit for international trips or first-class tickets, or are you limited to economy-class fares?

Keep track of any expenses for future reimbursementΒ 

You may still incur some expenses along the way, even if the airline has offered to cover your hotel and meals. In my situation, the airline gave me the wrong documents for my hotel voucher, which meant I had to pay for my own room upfront using one of my favorite credit cards with travel insurance and request money back after I got home.Β 

If you have checked bags, you may not see them for some time if you volunteer your seat since your luggage was probably loaded onto your original flight. You'll usually need to make do with what you already have with you, although you may be able to purchase small toiletries and necessities such as toothpaste and socks and claim reimbursement from the airline later on.

Many of the best travel rewards credit cards also offer trip delay benefits for incidentals when you're delayed on a flight you bought with the card. However, these perks may not apply if you voluntarily give up your seat, so check with the credit card company (or be willing to pay for your expenses out of pocket) before going on a shopping spree.Β 

Decide if the reward is worth the hassle

You should also consider your own situation before succumbing to the temptation of a four-figure travel voucher. If you need to be somewhere on time, there's no guarantee that another flight will get you to your destination by your personal deadline.Β 

It's also not a good idea to give up your seat if you're traveling with someone else, particularly if they are underage, elderly, or have special needs. Even if the airline compensates both of you for the loss of your seats, it may be hard to get on another flight where you can be seated together or enjoy the same benefits you would have had on your original flight.

You may be able to volunteer directly within the airline app

Asking for volunteers at the gate β€” or on the plane, like in my case β€” can be a time-consuming process, so some airlines have begun streamlining the process by contacting travelers directly. If you've ever checked in for a flight via the airline's app, you may have been invited to choose a different flight at no additional charge, or offered the chance to volunteer your seat at several different price points.Β 

If you're involuntarily denied boarding, here's what to know

In rare cases, you may be forced to give up your seat even if you don't volunteer. This is called involuntarily denied boarding, and airlines have a legal right to do so when seats are oversold. However, the airline must tell you why it is involuntarily denying you boarding and must provide a written statement explaining your rights and describing how it decides who will be bumped from the flight. In the example of the 2018 woman who received $10,000 from United, for example, she was bumped because she had the lowest-class fare among all of the travelers on the plane.Β 

You're not always eligible for compensation β€” but it doesn't hurt to ask

If you've been involuntarily denied boarding, you aren't automatically entitled to travel credit or a refund just because you've been removed from a flight. Airlines do not need to compensate travelers who are denied boarding due to safety, security, or health risks, or to passengers who engage in obscene, disruptive, or unlawful behavior.Β 

The DoT also doesn't require airlines to compensate travelers if they are denied boarding due to aircraft changes, weight and balance issues, or downgrades in fare class on flights departing from non-U.S. locations, charter flights, or small aircraft carrying 30 or fewer passengers.Β 

That being said, you can always contact the airline for compensation, even if they aren't mandated to reimburse you. The best way to do so is to contact the airline's customer service team after your travel is complete. You can typically find the right form under the "Contact Us" section of the airline's website. You'll get the fastest response if you include your date(s) of travel, flight number(s), full contact information, and airline frequent flyer number. I've personally gotten the best results by being extremely polite, concisely stating the facts, and asking for exactly what I want.Β 

I'm thrilled with the compensation I received, which is enough to allow me to see friends and family for free in months to come. If you have the misfortune of being on an oversold flight this season, consider the situation an opportunity to plan future adventures on your airline's dime.Β Β 

Read the original article on Business Insider

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