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China orbits first Guowang Internet satellites, with thousands more to come

The first batch of Internet satellites for China's Guowang megaconstellation launched Monday on the country's heavy-lift Long March 5B rocket.

The satellites are the first of up to 13,000 spacecraft a consortium of Chinese companies plans to build and launch over the next decade. The Guowang fleet will beam low-latency high-speed Internet signals in an architecture similar to SpaceX's Starlink network, although Chinese officials haven't laid out any specifics, such as target markets, service specifications, or user terminals.

The Long March 5B rocket took off from Wenchang Space Launch Site on Hainan Island, China's southernmost province, at 5:00 am EST (10:00 UTC) Monday. Ten liquid-fueled engines powered the rocket off the ground with 2.4 million pounds of thrust, steering the Long March 5B on a course south from Wenchang into a polar orbit.

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ISPs say their β€œexcellent customer service” is why users don’t switch providers

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors.

Cable lobby group NCTA-The Internet & Television Association told the Federal Communications Commission in a filing that "providing high-quality products and services and a positive customer experience is a competitive necessity in today's robust communications marketplace. To attract and retain customers, NCTA's cable operator members continuously strive to ensure that the customer support they provide is effective and user-friendly. Given these strong marketplace imperatives, new regulations that would micromanage providers’ customer service operations are unnecessary."

Lobby groups filed comments in response to an FCC review of customer service that was announced last month, before the presidential election. While the FCC's current Democratic leadership is interested in regulating customer service practices, the Republicans who will soon take over opposed the inquiry.

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