NEW YORK—After teasing it in September 2023 and reportedly suffering delays, Amazon today announced that its more capable and conversational version of Alexa will start rolling out to US Prime members for free in the next few weeks.

Those who aren't Prime subscribers will be able to get Alexa+ for $20 a month. Amazon didn't provide a specific release date but said availability would start with the Echo Show 8, 10, 15, and 21 smart displays.

Amazon is hoping Alexa+ will be a lifeline for its fledgling voice assistant business that has failed to turn a profit. Alexa has reportedly cost Amazon tens of billions of dollars over the years. Although Alexa is on 600 million purchased devices, per remarks CEO Andy Jassy made at a press conference on Wednesday, it's primarily used for simple tasks that don't generate much money, like checking the weather. Exacerbating the problem, generative AI chatbots are a new, shinier approach to AI assistants that have quickly outperformed what people could do with today’s Alexa.

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My preferred methods of organizing my schedule could be considered dated, so when I got a chance to try out a gadget meant to streamline my various digital calendars, I took it.

While I do use digital calendars and to-do lists, my go-to method for organizing my day’s tasks, goals, and upcoming events is pen and paper. I use paper calendars in agendas for a visual layout of events, including those as far away as next month. They give me a sense of control, as I'm able to highlight, circle, draw arrows, underline, erase, and so on. I also write more to-do lists than might be considered efficient (as evidenced by “make to-do list” being a frequent line on my to-do lists).

But there are many benefits to using tech for staying organized, too. With digital options, I can easily check my availability on the go with my phone and get alerts to remind me of events.

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In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies.

Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday. The publication cited internal communications it saw from February 18 that reportedly said the wait times aimed to "influence customers to increase their adoption of digital self-solve, as a faster way to address their support question. This involves inserting a message of high call volumes, to expect a delay in connecting to an agent and offering digital self-solve solutions as an alternative.”

Even if HP's telephone support center wasn't busy, callers would reportedly hear:

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Apple and Lenovo had the lowest laptop repairability scores in an analysis of recently released devices from consumer advocacy group US Public Interest Research Group (PIRG) Education Fund. While Apple's low marks are partially due the difficulty involved in disassembling MacBooks, Lenovo appears to be withholding information from shoppers deemed critical to right-to-repair legislation and accessibility.

The report, US PIRG's fourth annual “Failing the Fix” [PDF], calculated repairability scores for PCs and smartphones from popular brands in the US. The report examines "the top 10 most recent devices from each brand that were available for sale directly from manufacturers in January 2025." If a brand's website didn't allow people to sort by newest release, US PIRG picked devices by sorting "by 'Bestselling' or something similar," per the report's methodology section.

US PIRG's analysis included finding each device's French Repairability Index scores on PC makers' French websites and on third-party retailer sites. US PIRG calculated PC makers' grades by averaging "the total French score and the isolated disassembly score from each device." It weighed disassembly scores more heavily because it believes "this better reflects what consumers think a repairability score indicates." Next, the group subtracted half a point each for membership in TechNet or the Consumer Technology Association (CTA), industry groups that oppose right-to-repair legislation, and added a quarter point "for each piece of Right to Repair legislation supported by the testimony of the manufacturer in the last year."

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After launching its AI Pin in April 2024 and reportedly seeking a buyout by May 2024, Humane is shutting down. Most of the people who bought an AI Pin will not get refunds for the devices, which debuted at $700, dropped to $500, and will be bricked on February 28 at noon PT.

At that time, AI Pins, which are lapel pins with an integrated AI voice assistant, camera, speaker, and laser projector, “will no longer connect to Humane’s servers,” and “all customer data, including personal identifiable information... will be permanently deleted from Humane’s servers,” according to Humane’s FAQ page. Humane also stopped selling AI pins as of yesterday and canceled any orders that had been made but not yet fulfilled. Humane said it is discontinuing the AI Pin because it’s “moving onto new endeavors.”

Those new endeavors include selling off key assets, including the AI Pin’s CosmOS operating system and intellectual property, including over 300 patents and patent applications, to HP for $116 million, HP announced on Tuesday. HP expects the acquisition to close this month.

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Like it or not, generative AI is carving out its place in the world. And some Reddit users are definitely in the “don't like it" category. While some subreddits openly welcome AI-generated images, videos, and text, others have responded to the growing trend by banning most or all posts made with the technology.

To better understand the reasoning and obstacles associated with these bans, Ars Technica spoke with moderators of subreddits that totally or partially ban generative AI. Almost all these volunteers described moderating against generative AI as a time-consuming challenge they expect to get more difficult as time goes on. And most are hoping that Reddit will release a tool to help their efforts.

It's hard to know how much AI-generated content is actually on Reddit, and getting an estimate would be a large undertaking. Image library Freepik has analyzed the use of AI-generated content on social media but leaves Reddit out of its research because “it would take loads of time to manually comb through thousands of threads within the platform,” spokesperson Bella Valentini told me. For its part, Reddit doesn't publicly disclose how many Reddit posts involve generative AI use.

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Reddit is planning to introduce a paywall this year, CEO Steve Huffman said during a videotaped Ask Me Anything (AMA) session on Thursday.

Huffman previously showed interest in potentially introducing a new type of subreddit with "exclusive content or private areas" that Reddit users would pay to access.

When asked this week about plans for some Redditors to create "content that only paid members can see," Huffman said:

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There was a time when it felt like you needed a streaming subscription in order to contribute to watercooler conversations. Without Netflix, you couldn’t react to House of Cards’ latest twist. Without Hulu, you couldn’t comment on how realistic The Handmaid’s Tale felt, and you needed Prime Video to prefer The Boys over the latest Marvel movies. In the earlier days of streaming, when streaming providers were still tasked with convincing customers that streaming was viable, streaming companies strived to deliver original content that lured customers.

But today, the majority of streaming services are struggling with profitability, and the Peak TV era, a time when TV programming budgets kept exploding and led to iconic original series like Game of Thrones, is over. This year, streaming companies are pinching pennies. This means they're trying harder to extract more money from current subscribers through ads and changes to programming strategies that put less emphasis on original content.

What does that mean for streaming subscribers, who are increasingly paying more? And what does it mean for watercooler chat and media culture when the future of TV increasingly looks like TV’s past, with a heightened focus on live events, mainstream content, and commercials?

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Micro LED has become one of the most anticipated display technologies for consumer products in recent years. Using self-emissive LEDs as pixels, the backlight-free displays combine the contrast-rich capabilities of OLED with the brightness and durability potential of LCD-LED displays, and they avoid burn-in issues.

We're often asked about the future of Micro LED and when display enthusiasts can realistically expect to own a TV or monitor with the technology. Here's the latest on the highly anticipated—and still elusive—display technology.

Still years away

Micro LED is still years away from being suitable for mass production of consumer products, as the industry is struggling to manage obstacles like manufacturing costs and competition from other advanced display tech like OLED. Micro LED TVs are currently available for purchase, but they cost six figures, making them unattainable for the vast majority of people.

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For many of us, we dread software updates to our favorite gadgets. Updates to a beloved gadget can leave us outraged, whether it's because we're frustrated with bugs or we're Luddites and tech enthusiasts averse to change.

In addition to those frustrations, there are times when gadget makers use software updates to manipulate product functionality and seriously upend owners' abilities to use their property as expected. We’ve all seen software updates render gadgets absolutely horrible: Printers have nearly become a four-letter word as the industry infamously issues updates that brick third-party ink and scanning capabilities. We've also seen company updates that locked features behind a paywall or removed them entirely. This type of behavior has caused users to be wary of software updates in fear that they will diminish the value of already-purchased hardware.

On the other hand, there are times when software updates enrich the capabilities of smart gadgets. These updates are the types of things that can help devices retain or improve their value, last longer, and become less likely to turn into e-waste.

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I don’t know who needs to hear this, but your connected gadgets need software updates to retain not just their security but also, frequently, key features. If you read Ars Technica regularly, you probably don’t need to hear that. You already know that smart device manufacturers have a reputation for ending support for often-expensive devices, making them insecure and/or not work as intended. But, per a survey from Consumer Reports of 2,130 consumers, many Americans are buying into the Internet of Things (IoT) without understanding the risks involved in losing vendor support: wasted money when devices are bricked and cyber and physical security threats.

Consumer Reports’ American Experiences Survey, taken from December 6–16, claims the margin of error for its survey is +/- 2.59 percentage points, with 95 percent confidence. The publication said that 36 percent of respondents were four-year college graduates, 63 percent have a household income of at least $50,000, and the median age of respondents was 47 (you can find more information about Consumer Reports’ methodology here).

Consumer Reports' subsequent report, released today, revealed a worrying potential education gap around IoT devices and the importance of ongoing software support:

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Dell is calling much of its workforce back into the office five days a week starting on March 3. The technology giant is framing the mandate as a business strategy, but there’s reason to believe the policy may drive employee turnover.

Business Insider detailed an internal memo today from CEO and Chairman Michael Dell informing workers that if they live within an hour of a Dell office, they’ll have to go in five days a week.

"What we're finding is that for all the technology in the world, nothing is faster than the speed of human interaction,” Dell wrote, per Business Insider. "A thirty-second conversation can replace an email back-and-forth that goes on for hours or even days."

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If you were hoping for a respite from rising streaming subscription fees in 2025, you’re out of luck. Several streaming providers have already increased monthly and/or annual subscription rates, continuing a disappointing trend from the past few years, with no foreseeable end.

Years of pricing and value concerns

Subscribers have generally seen an uptick in how much money they spend to access streaming services. In June, Forbes reported that 44 percent of the 2,000 US streaming users it surveyed who “engage with content for at least an hour daily” said their streaming costs had increased over the prior year.

Deloitte's 2024 Digital Media Trends report found that 48 percent of the 3,517 US consumers it surveyed said that they would cancel their favorite streaming video-on-demand service if the price went up by $5.

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Broadcom's ownership of VMware has discouraged many of its customers, as companies are displeased with how the trillion-dollar firm has run the virtualization business since buying it in November 2023. Many have discussed reducing or eliminating ties with the company.

Now, over a year after the acquisition, the pressure is on for customers to start committing to a VMware subscription, forego VMware support, or move on from VMware technologies. The decision is complex, with long-term implications no matter which way a customer goes.

Ars Technica spoke with an IT vendor manager who has been using VMware's vSphere since the early 2000s. The employee, who works for a global food manufacturing firm with about 5,500 employees, asked to keep their name and company anonymous due to privacy concerns for the business.

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Reddit is staying out of the current revolt against social media website X and, to a lesser degree, Meta, on its platform.

Since Tuesday, hundreds of subreddits have discussed and/or implemented bans against the site formerly called Twitter, as reported by 404 Media. Dozens of subreddits have already agreed to disallow the sharing of any links to X, with moderators (volunteer Reddit users) agreeing to enforce the bans.

The trend seemed to start among subreddits focused on sports-related topics, like the subreddits for the NFL, the Vancouver Canucks NHL team, and the Liverpool Football Club, as reported by Mashable. However, as of today, subreddits of various topics are discussing X bans. Reddit users in support of X bans like the one instituted by r/londonontario have pointed to various reasoning, including not being able to see tweet links without having an X account, Elon Musk appearing to make a Nazi salute at the presidential inauguration on Monday (as cited by r/Christianity’s and r/newjersey's bans, for example), and general dislike for Musk and/or how he runs X.

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Today Netflix, the biggest streaming service based on subscriber count, announced that it will increase subscription prices by up to $2.50 per month.

In a letter to investors [PDF], Netflix announced price changes starting today in the US, Canada, Argentina, and Portugal.

People who subscribe to Netflix's cheapest ad-free plan (Standard) will see the biggest increase in monthly costs. The subscription will go from $15.49/month to $17.99/month, representing a 16.14 percent bump. The subscription tier allows commercial-free streaming for up to two devices and maxes out at 1080p resolution. It's Netflix's most popular subscription in the US, Bloomberg noted.

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A day after announcing that CEO Patrick Spence is departing the company, Sonos revealed that Chief Product Officer Maxime Bouvat-Merlin is also leaving. Bouvat-Merlin has been CPO since 2023.

As first reported by Bloomberg, Sonos will not fill the chief product officer role. Instead, Tom Conrad, the interim CEO Sonos announced yesterday, will take on the role's responsibilities. In an email to staff cited by Bloomberg (you can read the letter in its entirety at The Verge), Conrad explained:

With my stepping in as CEO, the board, Max, and I have agreed that my background makes the chief product officer role redundant. Therefore, Max’s role is being eliminated and the product organization will report directly to me. I’ve asked Max to advise me over the next period to ensure a smooth transition and I am grateful that he’s agreed to do that.

In May, Sonos released an update to its app that led to customers, many of them long-time users, revolting over broken features, like accessibility capabilities and the ability to set timers. Sonos expects that remedying the app and Sonos' reputation will cost it at least $20 million to $30 million. 

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After an app update rollout that can best be described as disastrous, Sonos is seeking a new CEO. The company announced today that Patrick Spence, who had been CEO for eight years, is stepping down.

In its announcement, Sonos said its board of directors and Spence "agreed" on the decision while saying it was unrelated to the company's fiscal Q1 2025 earnings, which it will report next month.

Spence joined Sonos as chief commercial officer in 2012 after leaving Blackberry. Under his tenure, Sonos branched into new categories, including portable speakers and spatial audio. But in May, Sonos issued an app update that broke basic and critical features. Sonos employees said the update was built on outdated code and infrastructure, impacting users' ability to do things like access and manage local libraries, set sleep timers, and edit song queues and playlists.

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Plenty of computer monitors made debuts at the Consumer Electronics Show (CES) in Las Vegas this year, but many of the updates at this year's event were pretty minor. Many could have easily been a part of 2024's show.

But some brought new and interesting features to the table for 2025—in this article, we'll tell you all about them.

LG’s 6K monitor

Pixel addicts are always right at home at CES, and the most interesting high-resolution computer monitor to come out of this year's show is the LG UltraFine 6K Monitor (model 32U990A).

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Venu Sports, the sports streaming app that Fox, Disney, and Warner Bros. Discovery (WBD) announced as part of a joint venture in February, will no longer launch, the three companies said today.

The app was supposed to give subscribers access to all three conglomerates' linear channels that show sports, including ABC, Fox, ESPN, FS1, and TruTV. Original content wasn’t expected to launch with the app, but the joint multichannel video programming distributor was expected to represent about 85 percent of the US sports rights market. The app was planned to cost $43 per month.

In a joint statement shared today, the companies said:

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